Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
518 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from House of Hearing
Thank you for your review, Geoffrey! ^CW
Beverley always goes above and beyond…
Beverley always goes above and beyond to help my mum and is so patient with her.
27 May 2025
Reply from House of Hearing
Thank you for your lovely review, Kirsty! We're glad to hear that we could offer your mum the right support. ^CW
Excellent care was provided
Excellent care was provided. The Nurse was very gentle and patient with me. Having suffered from many painful ear procedures in the past, I was a little nervous.
20 May 2025
Reply from House of Hearing
Thank you for your review, Nicki. I'm glad to hear that our Clinical Ear Care team were able to put you at ease. We look forward to seeing you again in clinic soon. ^CW
Everyone was very friendly and…
Everyone was very friendly and supportive. I really felt I was being extremely well treated. Thank you
6 June 2025
Reply from House of Hearing
Thank you for your kind review, Margaret! ^CW
Reply from House of Hearing
Thank you for your review. We look forward to seeing you in clinic again soon! ^CW
Always welcoming, always helpful
Always welcoming, always efficien, always helpful and able to solve the problem
6 June 2025
Reply from House of Hearing
Thank you for your lovely review, Bea. We look forward to seeing you again soon. ^CW
Reply from House of Hearing
Thank you for your review, John. We look forward to seeing you again soon. ^CW
Very good experience
Very good experience. The nurse, a very pleasant lady, explained everything before and during the procedure and about the necessary aftercare too.
Would recommend.
26 May 2025
Reply from House of Hearing
Thank you for your lovely review, Catherine. I'm glad to hear that we put you at ease and that the team looked after you. We look forward to seeing you in clinic again soon! ^CW
Good professional service.
19 May 2025
Reply from House of Hearing
Thank you for your lovely review, Jeremy! ^CW
Dysfunctional hearing aids
Unfortunately the very expensive hearing aids you have supplied simply do not work to the point where I cannot use them as the sound is so distorted that I cannot understand anything that is said. This is very disappointing and particularly so because I am now at home in Spain and do not return to Edinburgh until October. I am desperately keen to have functioning hearing aids and hope that when I return to Edinburgh you will be able to provide this service as you have promised.
6 June 2025
Reply from House of Hearing
Thank you for your feedback, Stephen. Of course, we are always available to make complementary adjustments to your hearing aids, but we appreciate that not having direct access to the clinic at this time is upsetting. Please do book in to see us upon your return and we will be happy to adjust your hearing aids and troubleshoot any other issues you are having with them. ^CW
Reply from House of Hearing
Thank you for your kind review, Marion. ^CW
Reply from House of Hearing
Thank you for your lovely review, Michael. ^CW
Very helpful and clear explanations for…
Very helpful and clear explanations for how to use the hearing aid. Kyle has a lovely manner and is able to answer all my questions. I would highly recommend House of hearing, St Andrews
29 May 2025
Reply from House of Hearing
Thank you for your lovely review, Louise. We'll be sure to pass your kind words on to Kyle. ^CW
Have my ears syringed at house of…
Have my ears syringed at house of hearing always good.Staff are great.
6 May 2025
Reply from House of Hearing
Thank you for your review, Janice! ^CW
Reply from House of Hearing
Thank you for your review, Winona! ^CW
Friendly service and a quick turnaround…
Friendly service and a quick turnaround for my ear plugs
22 May 2025
Reply from House of Hearing
Thank you for your review, Michael. I'm glad we were able to help. ^CW
I was able to get a prompt appointment…
I was able to get a prompt appointment and was provided with efficient, helpful and courteous service.
26 May 2025
Reply from House of Hearing
Thank you for your review, Elizabeth! ^CW
Robbie the Audiologist very carefully explained.
Robbie the Audiologist very carefully explained,once more,how to change filters and why I should be wearing my hearing aids longer.
He also showed me,again,how to use my phone with them.
6 June 2025
Reply from House of Hearing
Thank you for your lovely review, Derek! I'm glad we were able to offer you the right level of support. ^CW
The whole experience was excellent.
2 May 2025
Reply from House of Hearing
Thank you for your kind review, David! ^CW
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