I have had a very bad experience with Boots Hearing Care over the past three years. It was so good to be welcomed with friendly staff and to have things explained to me clearly and confidently. I ca... See more
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See what reviewers are saying
A relaxed atmosphere where all tests were fully explained by a patient friendly member of staff and there was no pressure on me to rush to a decision on what action to take.
Company replied
Micro suction earwax removal - good service and they have reduced their prices, which represents good value for money.
Company replied
Great service, friendly, couldn't be more helpful. Right from the moment I walked through the door with an enquiry as I couldn't hear from one ear. Charles was so approachable and friendly. I then had... See more
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
41-45 George Street, PH1 5LA, Perth, Scotland, United Kingdom
- 01738 637 444
4.6
Excellent
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Warm and professional across all staff
I have had a very bad experience with Boots Hearing Care over the past three years. It was so good to be welcomed with friendly staff and to have things explained to me clearly and confidently. I can't wait to receive my new aids very soon.
1 October 2026
Unprompted review
Reply from House of Hearing - Perth
Thank you for taking the time to leave your review. We're delighted that you felt so welcomed by our team and that the information they provided helped you feel confident about your hearing care. We hope you enjoy your new hearing aids and look forward to seeing you in clinic again soon.
Micro suction earwax removal
Micro suction earwax removal - good service and they have reduced their prices, which represents good value for money.
28 September 2026
Unprompted review
Reply from House of Hearing - Perth
Thank you for taking the time to leave your review. It's great to hear that you had a positive experience at your earwax removal appointment and we look forward to welcoming you back to the clinic again soon.
A relaxed atmosphere
A relaxed atmosphere where all tests were fully explained by a patient friendly member of staff and there was no pressure on me to rush to a decision on what action to take.
30 September 2026
Unprompted review
Reply from House of Hearing - Perth
Thank you for taking the time to leave your review. It's great to hear that your recent visit to our Perth clinic was so positive and that our team spent time explaining your test results. We hope the appointment was helpful - please do get in touch if there's anything else we can do to support you.
Professional and courteous service…
Professional and courteous service always.
3 March 2026
Unprompted review
Reply from House of Hearing - Perth
Thank you for taking the time to leave your review, David. We hope to see you in clinic again soon. ^CW
Very disappointing experience
I am already an NHS hearing aid wearer, but I am looking to upgrade to a system that can support my tinnitus. As it's going to be an expensive outlay I have been trying to do some research as to what is available, the different models and programs. If you were buying a car you would want to see and try various models and get as much information as possible.
I had already checked out places like Specsavers and Boots but decided to check out somewhere dedicated to hearing. I popped into town and into the shop. The Reception area was empty and nobody appeared to be around. I could hear voices in one of the rooms so I sat and waited. After about 10 minutes a girl came out and asked if I was OK. I explained the reason for popping in, just to get some information. She explained nobody else was there, no audiologists, just her (an ENT person) and she was busy with someone. She said I could make an appointment, but seriously, after such an uninspiring, unmanned reception I told her I would not be bothering. If this is what customer service is to be expected I'm not going to be spending over £3000 on new hearing aids if nobody is around to support me if I need someone's advice. I also wasted my parking ticket.
18 July 2025
Unprompted review
Reply from House of Hearing - Perth
Dear Janice,
My name is Eilidh O'Fee and I am the practice manager for House of Hearing.
Thank you for sharing your experience – I’m truly sorry to hear it didn’t meet your expectations. You’re absolutely right that when exploring such an important investment in your hearing health, you should feel supported and valued at every step.
Unfortunately, you visited on one of the very rare occasions, when our dedicated Perth audiology team were helping to cover another branch.
Our clinician, who was covering Perth was attending to another patient, who had arrived unexpectedly with an urgent clinical need, so the clinician took the opportunity to attend them straight away, leaving the reception area unattended.
While this was a very unusual situation, I completely understand how it must have made you feel, and I’m disappointed we didn’t make a better impression on this occasion.
However, we set ourselves very high standards here at House of Hearing, and when we believe we have fallen below them, customer feedback such as yours is invaluable.
We would really welcome the opportunity to make this right. If you’d be open to it, please contact me directly at eilidh@houseofhearing.co.uk and I can answer any questions you might have. And as a gesture of goodwill, we would also like to offer something to you, as well as having the opportunity to apologise for your experience.
Wishing you all the best in finding the right hearing solution.
Warm regards,
Eilidh O’Fee
Practice Manager
Highly efficient treatment with…
Highly efficient treatment with kindness and consideration
23 May 2025
Reply from House of Hearing - Perth
Thank you for your kind review, Richard. ^CW
Beverley always goes above and beyond…
Beverley always goes above and beyond to help my mum and is so patient with her.
27 May 2025
Reply from House of Hearing - Perth
Thank you for your lovely review, Kirsty! We're glad to hear that we could offer your mum the right support. ^CW
Reply from House of Hearing - Perth
Thank you for your lovely review, Michael. ^CW
Robbie the Audiologist very carefully explained.
Robbie the Audiologist very carefully explained,once more,how to change filters and why I should be wearing my hearing aids longer.
He also showed me,again,how to use my phone with them.
6 June 2025
Reply from House of Hearing - Perth
Thank you for your lovely review, Derek! I'm glad we were able to offer you the right level of support. ^CW
Reply from House of Hearing - Perth
Thank you for your kind review. We look forward to seeing you in clinic again soon! ^CW
The lady that attended to me was…
The lady that attended to me was excellent and thorough.
28 October 2024
Reply from House of Hearing - Perth
Thank you for your kind review, Kathleen. ^CW
put at ease and everything explained
4 November 2024
Reply from House of Hearing - Perth
Thank you for your review, Alistair! ^CW
Very good service
Very good service. Bev explained everything well and my treatment was comfortable and efficient. Thank you.
11 November 2024
Reply from House of Hearing - Perth
Thank you for your kind review, Jan. ^CW
Reply from House of Hearing - Perth
Thank you for your review, Elizabeth. I'm glad we were able to help. ^CW
Quick and efficient service
I needed an ear syringe as I had a blockage in one ear. Despite not being a regular customer I managed to get an appointment at short notice. The staff were excellent and cleared the blockage very successfully.
23 October 2024
Reply from House of Hearing - Perth
Thank you for your kind review, John. I'm glad to hear that we were able to offer the right support and give you some relief from your blocked ears. We look forward to seeing you in our Perth clinic again soon! ^CW
Reply from House of Hearing - Perth
Thank you for your lovely review, Dawn. We look forward to seeing you again soon. ^CW
Excellent service
A great experience from start to finish. Process explained well and staff did their best to fit me in ahead of a holiday.
10 October 2024
Reply from House of Hearing - Perth
Thank you for your kind review. We hope you have a lovely holiday and we look forward to seeing you in clinic again soon! ^CW
Very good service and dealt with my…
Very good service and dealt with my requirements perfectly.
28 August 2024
Reply from House of Hearing - Perth
Thank you for your kind review, Ian. ^CW
Reply from House of Hearing - Perth
Thank you for your kind review, Jim. ^CW
Reply from House of Hearing - Perth
Thank you for your kind review. We look forward to seeing you in clinic again soon. ^CW
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