Holiday Bay Reviews 

1,136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and patience, often going above and beyond to tailor holiday plans. The booking process is frequently described as smooth and easy, with many appreciating the excellent customer service and personalized approach. People found the team highly responsive and accommodating when arranging complex or multi-stop holidays, ensuring all needs were met. However, some people experienced issues with communication and support, noting a lack of assistance when problems arose. A few reviewers also reported disorganization and misleading information, particularly concerning transfers and accommodation, leading to stress and unexpected difficulties during their trips.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Holidays

Customers had positive experiences with holidays, often praising the helpfulness and knowledge of the staff... See more

Service

Users describe positive interactions with service, highlighting agents' promptness, professionalism, and... See more

Booking process

Customers consistently note positive experiences with the booking process, often highlighting the helpfulness... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the politeness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In planning a trip to Japan for the Cherry Blossom time - I wished to visit Toyko - Kyoto - Osaka and Hiroshima. - I had tried on my usually travel site, but the different visiting stops it could not... See more

Rated 5 out of 5 stars

I have been trying to sort a special trip out for our wedding anniversary & Rozi Reed has gone beyond expectations. They have put together a great trip and have answered all our questions & meet all w... See more

Rated 5 out of 5 stars

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more

Rated 5 out of 5 stars

We made an enquiry from a Facebook advertisement, and was contacted by Ava Grace, via WhatsApp, we requested a trip to krakow including Auschwitz visit, every time I had a question she answered w... See more


Company details

  1. Travel Agency

Written by the company

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,136)

424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Messaged this company in reference to a…

Messaged this company in reference to a long haul holiday.. AVA was the member of staff that helped me through everything she went above and beyond what I expected to help me find the right hotel the whole package really well done look forward to dealing with you again thanks for everything

17 July 2026
Unprompted review
Rated 1 out of 5 stars

The communication with this company is…

The communication with this company is poor also the stress and anxiety leading up to trip away is awful

29 July 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you for taking the time to share your feedback. We are sorry to hear that you have felt stressed and anxious in the lead-up to your holiday, as this is never the experience we want for our customers.
We would like to clarify that we have been assisting you since Tuesday after you experienced difficulty logging into your easyJet account to view your booking. To help resolve this, we emailed your flight voucher directly to you and, together with your travel documents, provided detailed step-by-step instructions on how to access your flight booking through easyJet.
Regarding the confusion over checked baggage, we explained that checked luggage was not included as part of your holiday booking. To ensure complete transparency, we also provided a copy of your booking confirmation along with screenshots of the original chat conversation confirming that checked baggage was not included.
We apologise for any inconvenience or frustration caused and appreciate your feedback. We remain committed to assisting you and wish you a pleasant and enjoyable holiday.

Team Holiday Bay.

Rated 5 out of 5 stars

Holiday pricing

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch with him again in the future.
Yours sincerely
Mr Paul Bradshaw.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Multi centre holiday

We were looking to do a holiday of a lifetime and were connected to Denver whom handled our request efficiently, any queries we had were answered and our holiday was arranged. When I had an issue I got in touch and it was dealt with, the communication was easy and not a problem. Very happy with the whole process and looking forward to our multi centre travel next year 😎 We would definitely recommend this holiday company to anyone looking to book this kind of holiday.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Becky at Holiday Bay

Hi, my name is Andy Woodbridge, I have recently been looking to book a 3 week vacation in October. After lots of research I got in touch with Holiday Bay. A lady by the name of Becky took on the task of providing me with an absolutely unmissable bargain of the century. To this moment I do not know how she managed to get such a great deal. She planned everything from departure at LHR and then step by step until our return. Trust me, if you are looking for a step by step vacation with everything catered for, Becky is either at the other end of the phone or online, she definitely will deliver. Not sure if Becky will read this, but if you book with her please thank her on my behalf .

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Although due to unforeseen…

Although due to unforeseen circumstances I didn’t go ahead with the booking I had initially enquired about I can highly recommend this company and in particular Rex. Upon my initial request for information I was only met with what I can describe as an instant response to my query with a selection of dates airports. Response was quick and very informative. Even after all Rex’s work it wasn’t a problem to him when I said I could not go ahead. No push to proceed ever came from him or this company. If I do go ahead I will definitely go with this company. Thanks again Rex

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Multi-Destination Holiday

My sister and I had an amazing 2-week travel experience to Asia and Australia. We would like to commend Arya for organizing such a seamless holiday experience from booking our itinerary to selecting comfortable hotels in excellent locations. Every hotel was strategically situated, with easy access to buses, trains, and a variety of restaurants, making it incredibly convenient to explore each destination.
Communication throughout the entire process was outstanding. The booking documents provided were clear, well-organized, and made navigating between different countries smooth and stress-free. Thank you, Arya, for your professionalism, attention to detail, and for making our trip such a memorable and enjoyable experience. We highly recommend your services!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Thailand 2026

Hi There

I would just like to say, I have recently been dealing with Becky Hope from Holiday Bay and the experience has been a pleasure and very easy

This type of thing normally stresses me out and has myself questioning everything, leaving me with sleepless before go

Becky has been very friendly and reassuring, answering many awkward questions from myself

However Becky has made me feel very reassured and I look forward to working with her again planning next years adventure

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Arya did an absolutely amazing job…

Arya did an absolutely amazing job organising our trip from London to Bangkok, Chiang Mai, and Phuket. Every detail was carefully planned, from the international travel to the internal flights and all our airport pickups. Everything ran smoothly, making our trip completely stress-free and enjoyable.

She was professional, organised, responsive, and ensured we had a seamless travel experience from start to finish. I highly recommend Arya to anyone looking for a reliable and efficient travel planner. Thank you for making our holiday so memorable!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Rozi was extremely helpful

Rozi was extremely helpful and very quick responding to my questions and queries. The quote was very competitive and included everything I could have asked for.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

My enquiry was dealt with by Bob,

My enquiry was dealt with by Bob,
The information given, was provided professionally and in an easy to understand format.
All the details given matched my requests and any changes from my request ie itinerary etc were amended in a timely manner and the details once again provided. A great service, I would highly recommend using this company to assist with holiday enquiries.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Very informative information

I am interested in taking a trip to Asia with two family members so I contacted Holiday Bay. I was helped by Bob who suggested several trips. Passing on my requirements he finally sent me the full details of two holidays which might suit the three of us. We are leaning towards 8 days in Korea. He was most helpful and now its up to us to make the decision. If the booking process is as informative and helpful as finding a trip, i will be very satisfied

16 July 2026
Unprompted review

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