Jordon and Ritchie installed our broadband today. They were polite and very thorough. Clearly explaining everything as they went along. Very tidy when finishing up that you wouldn’t even though they h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables thr... See more
Company replied
Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few ho... See more
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Michael and Nathan visited today to install my new broadband. They arrived prompt, worked quickly and tidied up after themselves. Everything was left neater than when they arrived. Very pleased with t... See more
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Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems after Installation
Out printer would not work after installation. It took us 5 days to get it to work. Call to HHband did not help.
We had to call the helpline to cancel our previous ISP and buy out our contract which was promised to us at the first visit of salesman and supervisor..
30 March 2026
Reply from Highland Broadband
Hello Malcolm,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible. Our Customer Care team have advised that they have been trying to get in contact with yourself.
At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes, Highland Broadband
Michael and Stephen done a fantastic…
Michael and Stephen do e a fantastic job friendly and efficient.
6 April 2026
Unprompted review
Reply from Highland Broadband
Hello Lee,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly and efficient customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darrin was very professional
Darrin was very professional, gave very good advice and talked me through everything. Would highly recommend
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Sandra,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
They literally suck, especially for PC players
They came over to our house, convinced us they were better, but ive had nothing but issues. My 3k PC wouldn't connect tirelessly to it, and neither would me sister's. We all had to get ethernet cables because the ones provided to us were short as hell, and then I finally got it connected, and it was working fine for 2 days, and now I can't even load up discord, but it'll let me watch youtube and Google shit. Like, really? Why is it so hard to make a decent internet. Charging us 50 pound a month for shitty wifi? They told us apparently this wifi we are on used to be 99 pound, but they lowered it to 50, because, and I quote "no one would pay for it." Yeah, probably because your wifi sucks and we've had nothing but issues for our PC's.
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Klaus,
Thank you for taking the time to write this review, your feedback is very important to us. We of course want all our customers to always enjoy the fastest and most reliable full-fibre service and are sorry to hear that you are experiencing these issues.
For us to fully explore this we do need more details, if you could please call us on 0330 236 9900, so that we can identify your account and resolve this issue?
Thanks and best wishes, Highland Broadband
Happy customer
Michael and Jim was here, they were super friendly and helpful, work was carried out fast and professionally and everything was explained on how to use the router app, thank you lads, really appreciate it
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Josh,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Flawless installation
Flawless installation; Richard was very helpful and completed the installation in no time. I am now getting super fast internet, cheers.
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Chas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
John Chisolm arrived and installed our…
John Chisolm arrived and installed our router, and hb service in a timely fashion, efficiently and without mess. He explained everything about the lights on the router, and assisted us to connect our mobiles and computer to the system.
John was very polite, friendly and professional in carrying out the work and an excellent representative for hb, thank you.
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Patricia,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim installed my Internet
Michael and Jim installed my Internet, fast efficient, tidied up after themselves and now I have great internet. Highly recommend
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Bruce,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Based in Scotland
Pleasant and attentive contact centre staff. However communications beyond that invariably involved waiting for a call back.
2 April 2026
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible. Our Customer Care team have advised that they have been trying to get in contact with yourself.
At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes, Highland Broadband
Michael and Jim were really helpful and…
Michael and Jim were really helpful and kind as well as knowledgeable, thanks to them for their patience and expertise
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Ros,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Efficient and tidy workers and took…
Efficient and tidy workers and took time to explain how to work items and connect to system.
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Fiona,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great service
Michael and Jim had things up and running in not much time at all. Handled everything and took me through the setup process. Very pleased.
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Douglas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and jim
Very friendly men, wasn't ment to be getting it till the 30th April but we they picked up to do that day as an extra so was brilliant to get it in early thanks lads 😊
1 April 2026
Unprompted review
Reply from Highland Broadband
Hello Danni,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great
Courteous installers
Helpful
Knowledgeable
Help set up other gadgets
Polite customer service people
Easy to get hold of
Kind
Would recommend
6 August 2025
Unprompted review
Reply from Highland Broadband
Hello Karen,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent speed and customer service improved
We were on fibre to the cabinet previously with BT like most of us are still. The speed was very slow and often if someone was watching Netflix or any high bandwidth application it would effect everyone else on the network.
I went with Highland Broadband as soon as they were available in our area as I know how much faster fibre to the premise really is. I went for the starting package and it’s leagues faster than my old connection. Even upload speed is very good and symmetric with the download.
Now, I like to use my own network gear as I find it to be more reliable and gives me more control than ISP provided gear.
They do require PPPoE details that need to go into your Gateway or Router, so I gave them a call and the guy gave me the details. Worked like a charm and now everything is up and running with the whole house getting WiFi.
All in all very good ISP. Keep in mind if you need to host servers like games you’ll need to pay extra each month for a static IP. They don’t have IPv6 yet and are using CGNAT. If you know what all this means then you probably need a static IP.
1 April 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Yasmin was great today on the phone
Yasmin was great today on the phone, knowledgeable, personable. Hopefully HB will provide a proper 4 port normal power router for the house, right now the signal very weak just a fewer meters away from the hall.
31 March 2026
Unprompted review
Reply from Highland Broadband
Hello Iain,
Thank you for taking the time to submit this lovely review, your feedback is very important to us. We are pleased to hear that you received such friendly and helpful customer service, and we will pass this review along to the team.
We understand that our Customer Care team are currently working on reaching a resolution on the technical issues you are experiencing. If you do wish to discuss anything else in the meantime, just give our friendly team a call on 0330 236 9900.
Best wishes, Highland Broadband
Michael and Jim were excellent
Michael and Jim were excellent,
They explained everything to us and ensured we were fully back up and running before they left.
31 March 2026
Unprompted review
Reply from Highland Broadband
Hello Helen,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Broadband installation
Michael and Jim came to install broadband today. Fast, friendly and efficient. Explained everything well and cleaned up after themselves.
30 March 2026
Unprompted review
Reply from Highland Broadband
Hello Mikayla,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Sarah was very helpful and easy to talk…
Sarah was very helpful and easy to talk to
30 March 2026
Unprompted review
Reply from Highland Broadband
Hello Alistair,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The installation team did a great job…
The installation team did a great job ensuring the new router was in the best location to get a signal in every room and nearly a month on there have been no problems.
4 March 2026
Unprompted review
Reply from Highland Broadband
Hello North Coaster,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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