2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables thr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jordan and Ritchie installed our broadband system today. They were very courteous, explained what needed to be done, got my input into where I needed the boxes installed. They were very efficient and... See more
Company replied
Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few ho... See more
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My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael and Jim were really helpful and…
Michael and Jim were really helpful and kind as well as knowledgeable, thanks to them for their patience and expertise
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Ros,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Efficient and tidy workers and took…
Efficient and tidy workers and took time to explain how to work items and connect to system.
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Fiona,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great service
Michael and Jim had things up and running in not much time at all. Handled everything and took me through the setup process. Very pleased.
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Douglas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and jim
Very friendly men, wasn't ment to be getting it till the 30th April but we they picked up to do that day as an extra so was brilliant to get it in early thanks lads 😊
1 April 2026
Unprompted review
Reply from Highland Broadband
Hello Danni,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great
Courteous installers
Helpful
Knowledgeable
Help set up other gadgets
Polite customer service people
Easy to get hold of
Kind
Would recommend
6 August 2025
Unprompted review
Reply from Highland Broadband
Hello Karen,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent speed and customer service improved
We were on fibre to the cabinet previously with BT like most of us are still. The speed was very slow and often if someone was watching Netflix or any high bandwidth application it would effect everyone else on the network.
I went with Highland Broadband as soon as they were available in our area as I know how much faster fibre to the premise really is. I went for the starting package and it’s leagues faster than my old connection. Even upload speed is very good and symmetric with the download.
Now, I like to use my own network gear as I find it to be more reliable and gives me more control than ISP provided gear.
They do require PPPoE details that need to go into your Gateway or Router, so I gave them a call and the guy gave me the details. Worked like a charm and now everything is up and running with the whole house getting WiFi.
All in all very good ISP. Keep in mind if you need to host servers like games you’ll need to pay extra each month for a static IP. They don’t have IPv6 yet and are using CGNAT. If you know what all this means then you probably need a static IP.
1 April 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Yasmin was great today on the phone
Yasmin was great today on the phone, knowledgeable, personable. Hopefully HB will provide a proper 4 port normal power router for the house, right now the signal very weak just a fewer meters away from the hall.
31 March 2026
Unprompted review
Reply from Highland Broadband
Hello Iain,
Thank you for taking the time to submit this lovely review, your feedback is very important to us. We are pleased to hear that you received such friendly and helpful customer service, and we will pass this review along to the team.
We understand that our Customer Care team are currently working on reaching a resolution on the technical issues you are experiencing. If you do wish to discuss anything else in the meantime, just give our friendly team a call on 0330 236 9900.
Best wishes, Highland Broadband
Michael and Jim were excellent
Michael and Jim were excellent,
They explained everything to us and ensured we were fully back up and running before they left.
31 March 2026
Unprompted review
Reply from Highland Broadband
Hello Helen,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Broadband installation
Michael and Jim came to install broadband today. Fast, friendly and efficient. Explained everything well and cleaned up after themselves.
30 March 2026
Unprompted review
Reply from Highland Broadband
Hello Mikayla,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Sarah was very helpful and easy to talk…
Sarah was very helpful and easy to talk to
30 March 2026
Unprompted review
Reply from Highland Broadband
Hello Alistair,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The installation team did a great job…
The installation team did a great job ensuring the new router was in the best location to get a signal in every room and nearly a month on there have been no problems.
4 March 2026
Unprompted review
Reply from Highland Broadband
Hello North Coaster,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Quick working and friendly team
Quick working and friendly team. Smooth install. Answered all questions and gave great advice. Very good service from Jon and darren.
27 March 2026
Unprompted review
Reply from Highland Broadband
Hello John,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The engineers Darren and John were…
The engineers Darren and John were great and were very persistent to make sure everything was working before leaving. Could not fault them.
27 March 2026
Unprompted review
Reply from Highland Broadband
Hello Mr Garf,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim showed up early…
Michael and Jim showed up early completed the job quickly and were helpful with the setup and installation, providing helpful advice and guidance, and left the work clean and tidy
27 March 2026
Unprompted review
Reply from Highland Broadband
Hello Jason,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Installation service
Steven and Nathan came today to install our broadband and were faced with a bit of a set back at the onset due to the design of the property and then a few issues along the way
They problem solved all the issues and kept us informed of everything they were doing as they went along and happy to answer any questions we had
Friendly and helpful lads and everything working well so far 🙂
26 March 2026
Unprompted review
Reply from Highland Broadband
Hello Robert,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim did a great job and…
Michael and Jim did a great job and went out of there way to get us connected, up and running ! Thanks lads ,
Great service ..
25 March 2026
Unprompted review
Reply from Highland Broadband
Hello Julie,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The engineer did a good job and was…very impressed with his attitude
The engineer did a good job and was only hampered by a technical issues which your tech department sorted out ,poor man had to battle against weather conditions wind n cold n had to walk to junction box but he did a great job and explained it all with me and was very patient with me as I am not technical minded and suffer from anxiety issues
25 March 2026
Unprompted review
Reply from Highland Broadband
Hello Davie,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal and jim were fantastic very…
Micheal and jim were fantastic very friendly, took their shoes off inside and were so helpful
25 March 2026
Unprompted review
Reply from Highland Broadband
Hello Cat,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had an installation from John today up…
Had an installation from John today up in Thurso and it went perfectly. Super friendly, helpful and happy to answer questions. Speeds were great and I'm so glad to have made the switch.
25 March 2026
Unprompted review
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Absolutely delighted with the service…
Absolutely delighted with the service received from Alistair the Highland Broadband engineer. He went over and above to resolve our problem . Honestly can’t thank him enough !
24 March 2026
Unprompted review
Reply from Highland Broadband
Hello Rachael,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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