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Hey Pharmacist Reviews 

7,377
•
TrustScore 4.5 out of 5

4.7

Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and the wonderfully helpful staff, noting how remarkably easy it is to set up accounts and order repeat prescriptions online without any hassle. People truly appreciate the reliable home delivery service, which brings medications straight to their doors, alongside regular progress updates that make managing health needs completely stress-free. However, some customers also noted occasional delays in processing or receiving their orders compared to previous experiences. A few reviewers experienced longer waiting times for certain items to arrive, which occasionally led to running low on necessary medication.

What people talk about most

Order

Reviewers highlight high satisfaction with the ordering process, praising the easy-to-use app, helpful... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that medications arrive promptly to... See more

User experience

Customers had positive experiences with user experience, finding account setup and ordering simple. Reviewers... See more

Staff

Consumers find staff to be positive, highlighting that the team quickly sorts out issues, goes the extra mile... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more

Rated 5 out of 5 stars

So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more

Rated 5 out of 5 stars

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more

Rated 5 out of 5 stars

Easy to order, fast delivery, no hassle, no problems. 10/10 would definitely recommend Hey Pharmacist and already have many times. Beats getting turned away from the pharmacy because the pharmacist is... See more

Company details

  1. Pharmacy
  2. also in
  3. Home Health Care Service
  4. Online Pharmacy

Written by the company

Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(7,377)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Everything is made easy with Hey…

Everything is made easy with Hey Pharmacist, as they do all the work. Reminders, sending to GP & delivering to your address. Very efficient and good delivery times

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Extra Mile

Hey Pharmacy has always gone the “extra mile” when dealing with my repeat prescriptions. Ordering & delivery always prompt with regular updates on progress. On the odd occasion when my GP surgery has not processed the prescription correctly, Hey pharmacy has always’sorted it’. Thank you.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, no hassle, no problems. 10/10 would definitely recommend Hey Pharmacist and already have many times. Beats getting turned away from the pharmacy because the pharmacist is at lunch or having a break.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My prescriptions

9 out of 10 times I get a reminder to request my medication. It is normally delivered within a week. Takes all the stress of trying to collect your repeat medication.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service.

I have used Hey Pharmacist for a number of years and found them very reliable, extremely fast at organising my prescription with quick delivery time. First class service.

18 February 2026
Unprompted review

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