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Hey Pharmacist Reviews 

7,377
•
TrustScore 4.5 out of 5

4.7

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally smooth ordering process and the very helpful reminder notifications that make managing regular repeat prescriptions entirely stress-free. People also love the prompt postal delivery service, which reliably saves them from wasting time waiting in long queues at local community pharmacies. Some reviewers were not happy with occasional delivery delays, noting that it sometimes took over a week to successfully receive their urgent medications. A few consumers also mentioned experiencing frustration when order preparation times significantly increased, leading them to run low on essential tablets before packages finally arrived.

What people talk about most

Service

Consumers find satisfaction with the service, highlighting that it is easy to request medicine and eliminates... See more

Delivery service

Users describe satisfaction with the delivery service, noting that orders consistently arrive promptly at... See more

Order

Clients share profound satisfaction with the order process, frequently highlighting how easy it is to use the... See more

User experience

Customers expressed strong satisfaction with the user experience, highlighting that account setup, ordering,... See more

Staff

People report positive experiences with staff, highlighting that issues are quickly sorted out and handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more

Rated 5 out of 5 stars

So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more

Rated 5 out of 5 stars

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more

Rated 5 out of 5 stars

Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more

Company details

  1. Pharmacy
  2. also in
  3. Home Health Care Service
  4. Online Pharmacy

Written by the company

Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(7,377)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordered repeat prescription via the app…

Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat prescriptions, but with no travel required for me. Thanks for the improved convenience.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

I have used Hey Pharmacy for many years and have always been pleased.
It is so easy using the app to reorder my prescription.
I have only had to contact them once and they helped resolve the issue (no fault on their part).
I wold definitely recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

It's usually a very easy experience

It's usually a very easy experience. No having to go to the GPs surgery and finding somewhere to park; no time spent going to the pharmacy in town (and parking again). No waiting around to get the meds. If I've ever had a problem it's been sorted quickly and efficiently.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

An absolute godsend!!!

Been using for years now. This makes life so much easier having the prescription delivered to my home address. The Reminders are a godsend too as I usually go out of sync and forget when I’m due. Brilliant service please don’t ever stop!!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Great for repeat prescriptions. Very happy customer, especially as it involves no queuing nor waiting at my local pharmacy!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Hey Pharmacy Medication provision and delivery

I have been using Hey Pharmacy to deliver my medication for a few years now.
It is usually a smooth process with regular notifications and delivery usually within a week following my GP authorisation.
I continue to be impressed with the service which Hey Pharmacy offer.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Hey provides an easy, straight forward service that alerts me, via email, that my repeat prescription should be ordered. I go onto the Hey app. click order and in 3 /4 days my prescription arrives in the post.
Just excellent service.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have been using Hey for a few years now and have never really had any issues. If you are ill and need your medication immediately you can bypass the post and have it sent to a pharmacy. When I've had any other issues they are quickly sorted out by the team. I live in the middle of the countryside so to have my regular meds sent through the post is great 😊

19 February 2026
Unprompted review

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