I really needed to get a cleaning person at short notice. I know from experience how difficult it can be to get someone trusted and verified and who doesn't make demands that your house be in a certai... See more
Company replied
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See what reviewers are saying
Fast and convenient way to find a trusted local cleaner. Everything can be done online, including communication and payment. Our cleaner was great and we’ve booked a regular clean through the app. The... See more
Company replied
It's kindof like speed dating for cleaners. I have really struggled previously to find regular cleaners. This is the second time we have used Helpling. Within a couple of days of posting my requiremen... See more
Company replied
Helping has made finding a cleaner much easier. we have sourced an excellent friendly , reliable lady. Payment is through the site making it very convenient. Thanks Helpling.
Company replied
Company details
Information provided by various external sources
Helpling is an online marketplace that helps match busy people with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Contact info
Ireland
- info@helpling.ie
- helpling.ie
4.3
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Helpling Ireland
Dear Sinead,
Thank you very much for your comment!
Helpling Team
Unreliable Cleaners
I used Helping on and off for about year and half
The cleaners are self employed and Helping have no control over them so if they cancel last minute you are left stuck as they have no back up
If you cancel last minute which isn't fair either Helping will deduct funds from your card. This happened to me and I accepted even though for some reason I got a double booking
The insurance cover is not great with the first €500 not covered and trying to claim that back from the cleaner would be near impossible
If you have important cleans then you will have issues with unreliable cleaners and will be let down like me (twice in one week with a non appearance same day) and end up cleaning yourself
I wont be using Helping again for this reason as I need a professional cleaning company for my requirements.
13 March 2024
Unprompted review
Reply from Helpling Ireland
Dear Rob,
We are really sorry for the troubles you had to face during your experience with Helpling.
As you explained, the providers are self-employed and this means that they have total control over their schedule and appointments.
Of course we always try to help as much as possible to find replacements and to support the customers through their journey but finding same day substitutes it's really complicated.
Please, write directly to the support team in case you want to give Helpling another try: we will be happy to help you find the perfect match for your specific needs!
Thank you, Helpling Team
Reply from Helpling Ireland
Thank you for your nice feedback, Caroline!
Disaster
Disaster! Paid for 4 hours and nothing cleaned. Some clothes were shoved into wardrobe in bedrooms. I cannot get in touch with the company to cancel now and they are trying to charge 25% extra. Unable to get full refund also. Impossible to communicate with them. Total disaster
13 March 2024
Unprompted review
Reply from Helpling Ireland
Dear Mary,
We are really sorry for your experience. This is definitely not the standard of the providers on the platform.
We asked more info to our colleagues of the support team and they told us that you immediately got the refund you asked through our resolution center and agreed with the cleaner (2hrs on 4hrs). You didn't ask her for a full refund, that's why it was just half.
We aren't trying to charge anything (all charges are from the cleaners not from Helpling), so we don't know what do you refer to with that "25% extra".
We know you are already in touch with the customer support, so we're confident that you'll find soon more clarity and the solution you are looking for!
Thanks, Helpling Team
Reply from Helpling Ireland
Thank you for your nice feedback!
We're glad you could find the right persons for your household.
Helpling Team
Found a great cleaner
3 March 2024
Reply from Helpling Ireland
Thank you for your feedback! Happy to read that you found the right person for your household.
Helpling Team
Caique was very friendly and took good care of the areas I mentioned where the most important to me
Caique was very friendly and inmediately started working. He took care of the areas I asked in particular and left the bathrooms sparkling clean.
The platform is great because everything run smooth and organised.
26 February 2024
Reply from Helpling Ireland
Dear Maria,
We're happy to read that everything ran easily and that your provider met your expectations!
Thank you for your feedback, Helpling Team
Excellent cleaner at short notice
I really needed to get a cleaning person at short notice. I know from experience how difficult it can be to get someone trusted and verified and who doesn't make demands that your house be in a certain condition before they arrive. Helpling was brilliant, it gave me a choice of cleaners. Tamiris was excellent, she arrived on time and did a great job. Thanks Helpling!
17 February 2024
Unprompted review
Reply from Helpling Ireland
Dear Ms MacAvoy,
It's a pleasure to read such a nice comment! We're happy you could find the solution you needed for your household, even at short notice.
Thank you very much, Helpling Team
Very useful service for people renting…
Very useful service for people renting / living in Dublin - reliable service, great cleaners!
18 February 2024
Reply from Helpling Ireland
Dear Rini,
We're glad to read that you found the help you needed!
Thank you for your comment, Helpling Team
Great convenient service
Great convenient service to find suitable, affordable, and professional quality cleaners near you. Have had a great experience using Helping ie.
8 February 2024
Unprompted review
Reply from Helpling Ireland
Dear Sham,
It's really nice to read that your experience with Helpling has been so positive!
Thank you for your comment, Helpling Team
Cleaner was friendly and very responsive
12 February 2024
Reply from Helpling Ireland
Dear Kelvin,
Thank you for your feedback!
We're happy you found a good match.
Helpling Team
Reply from Helpling Ireland
Thank you for your feedback!
Helpling Team
Great app to get in touch with cleaners
Very handy app to get in touch with local cleaners
23 January 2024
Reply from Helpling Ireland
Thank you for your feedback!
Happy to be useful.
Helpling Team
Reply from Helpling Ireland
Dear Caoimhe,
We're happy to read that you found the right person for your household.
Thanks! Helpling Team
Easy-to-use service
22 January 2024
Reply from Helpling Ireland
Dear Anthony,
Thank you for your feedback!
Helpling Team
Good experience
Good experience. Easy to arrange a cleaner. Would recommend.
I got a cleaner coming out every 2nd week.
21 January 2024
Unprompted review
Reply from Helpling Ireland
Dear Paul,
Thank you for your feedback! Happy to read that everything went smoothly and that you now have a recurring cleaner.
Helpling Team
Easy experience
It is a very easy process to use online - not mad about the app.
I have used 3 cleaners to date - (two were travelling) and the girl I am happy with.
If I list what I need doing in particular - she does with out a quibble.
It is easy to swap out cleaners as well if you are not happy.
16 January 2024
Unprompted review
Reply from Helpling Ireland
Dear Deifre-Ann,
Thanks for your comment! We're glad to read that you're having a positive experience with Helpling.
Helpling Team
Reply from Helpling Ireland
Thank you for your comment!
Helpling Team
only positive untill you face an issue not great customer service
I needed a cleaner urgently.. helpling was my to go service whenever i stuck finiding my local cleaners available
i was charged retrospectively without warning..
update : if you had closer look you will find many times of usuing the platform without any promotions..
it is not my problem that the cleaners aren't available for rebooking..
again not happy with the misleading responce for applying promtions as that is jot the case applying restrosepctive charge for cleaning that was done one month ago without warning isn't fair and not acceptable.
I had before multiple cancellation on the day of cleaning which was responded by apologies and promotional was as compansation..
i see inivting people to rate your service and then misslead them with charge back is not a nice way to keep you customers..
Please enjoy the extra 43 euro you deducted all of sudden of my account without warning but that it. i will no more dealing with service nor recommend as 1st you can't provide a regular cleaner .. cleaner comes with various level of skills and language level..
it drain energy to learn the cleaner your requirements and then they leave saying the place is far or what ever reason it is...
However i didn't change my address
14 January 2024
Reply from Helpling Ireland
Dear Hanan,
We're glad to read that we are a good solution for you needs!
Thanks for your comment, Helpling Team
UPDATE after change of review:
Dear Hanan,
For the 2nd time in 2 months you were using a discount meant for recurring orders and canceling the order after 1 event.
The first time we let the code in your appointment because you created a new recurring after the cancellation but you knew that this would have been an issue otherwise. If a customer cancel because didn't actually needed a recurring order, we have to remove the code and charge the full amount. I think you can agree that we can't keep giving recurring discounts for what end up being one-off cleanings.
Thank you, Helpling Team
Easy to use and convenient app.
5 January 2024
Reply from Helpling Ireland
Thank you for you feedback! Happy to be helpful. Helpling Team
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