Harvey Norman United Kingdom Reviews 

The rating is for Michael Murray who dealt with my complaint regarding a damaged order that had been delivered by their carrier DPD. Michael was extremely helpful, professional, offered great customer service through out and made the whole unfortunate experience less traumatic. Dissappointed with all the inconvenience especially now as im trying to source this item from elsewhere. This order was needed sooner than later in brand new condition as purchased and i wasnt confident Harvey Norman could make that happen.

After recently moving in together with my partner, we have been furnishing our home and have found Harvey Norman to be absolutely fantastic - a one stop shop for everything we could need! We have been shopping in the Boucher Road store & have recently purchased two beds - the process could not have been easier and the staff are unbelievably kind, friendly and incredibly helpful. I would like to specifically thank Paul & Aaron who were able to help us get the perfect beds and delivery dates! They have both been amazing & we really are super thankful!

Due to having such positive experiences I fully intend to keep shopping at the store!

Thanks again,
Kind regards,
Andrew

After quite literally 4 hours spent on the phone and online trying to order a Starlink with Curry's, who were clueless, and whose website repeatedly cancelled 4 orders, due to what we 4hrs later discovered, was because they had zero stock (they insisted they had stock and that we had to go in to the store miles away to collect, as the order problem was ours!!!) thank fully I found Harvey Norman online! They were showing stock in their Gracechurch branch, so I called up, and Ellie answered. What Currys could not achieve in 4 hrs, Ellie sorted out with speed, total efficiency, and a high degree of knowledge, in about 5 minutes. The order was handled by her with absolute professionalism and friendliness - additional items were sourced for us, payment was made, an invoice emailed, and on top of it all, she even liaised with our courier who went to pick the item up for us as we were at distance from the store. If Ellie isn't already a manager, then I would suggest she is fast tracked, as I do not think I have seen this kind of customer service and efficiency for YEARS. Thanks so much Ellie, you saved the day, we had zero internet at our site, and keeping in touch with family was essential. (assistant EBond)

Never been to Harvey Norman before, went in to have a look on the 13th June 2026
My iron had broke a few days earlier so had a look at the ones on display.
I was approached by a very knowledgeable assistant Jolita, who helped me choose a new one. At the checkout I was was served by Gabriela who was equally as helpful.
Made my first experience very welcoming.

Ellie was wonderful with helping with our gaming purchases. She was brilliant with my son who has servear adhd.

Tracking frust class. Guys came great and very helpful 👏

I was assisted by Gabby and Grey at Sutton Coldfield branch and they were so helpful and knowledgeable- excellent experience and I would highly recommend

Do not buy from this website. I ordered a 65 inch Tcl tv from them and they took my money. 2 days later, they call and say its not in stock and they made a mistake on the website.(They offered nothing in return and just wasted my time). Ive left a review multiple times on their website and they keep deleting the reviews.

Grey was excellent in her service, extremely knowledgeable and very helpful as well as being friendly. She made the decision easy.
Beautiful layout to the shop- easy to find what you are looking for.

Fast delivery (free) in perfect condition, cannot fault.

Best price around and arrived within 3 days. Excellent service. Highly recommend

Order a camera lense that was shown as 'on display in store and availableto collect soon'. Paid in full online and received Order confirmation.

Received email hours later saying there was a mistake and no stock available...money will be refunded in 5 to 6 days!

Bradley & Paige at the Merry Hill branch have both been excellent at delivering good service. They were transparent in informing us of the products we were curious about, they were patient and honest. We are happy with every purchase we’ve maid at HN they played a massive part in this. We’ll be back.

Placed an order on line for Starlink mini, stated 'in stock'. Charged my credit card and then 2 days later refund will be made in 5 days? No explanation, email etc. Do not recommend this company......

Excellent delivery and friendly service.
10/10 👍

I don't think so it's a safe place for shopping. First time yesterday I shopped. I ordered a Dyson v10, today i got cancellation email. So instead I prefer companies getting responsibility for their products.

Steve was knowledgeable and informative. I purchased a washing machine and he gave me helpful, friendly and, crucially, non-pushy, advice for my final choice. A very nice in-store experience.

Be warned! This company advertise items online that they no longer sell, accept instant payment but then take 5 days to refund you, do NOT purchase from them

as with many other people they are allowing orders on stock they don't have. Then tried up selling me to another item which is almost double the price. When checked the first item is still listed on their site. Requested refund to which they say they are taking care off now. But, could take them 5 days to process. Hopefully it will be initiated with haste but going by other reviews I doubt it. As this has happened with many others I wonder if doing the "abate and switch" con is just part of their business plan

Excellent prompt service and good advice on the correct product from Hamza in Sutton Coldfield