Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
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Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more
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Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more
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Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more
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Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
4.6
Excellent
2K reviews
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Muhammad the salesman was very helpful…
Muhammad the salesman was very helpful and informative. Nothing was too much trouble for him.
8 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Tracy,
We are so pleased to hear that our team member was helpful and informative. We appreciate you sharing your positive experience!
Kind Regards,
Victoria
Reply from Harvey Norman United Kingdom
Hi Darren,
We're so glad to hear our team was efficient and helpful. Thank you for your wonderful feedback!
Kind Regards,
Victoria
Fantastic service
Fantastic service, items delivered as planned. Items were brought upstairs upon request. Delivery staff very pleasant and helpful. Would highly recommend
9 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Kelly,
We're so glad to hear that you had such a positive experience with our service! It's wonderful to know that your items were delivered as planned and that our delivery staff were pleasant and helpful in bringing them upstairs. We truly appreciate your recommendation.
Kind Regards,
Victoria
Purchasing settees and armchair. As soon as we walked in Tracey welcomed…
As soon as we walked in Tracey welcomed us without making us feel obliged to buy
I had lots questions and she answered them fully and professionally also giving good advice
Sh allowed us to take our time and we went away to think
She welcomed us back and helped us to complete the form.
A thoroughly good service
8 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Stephen,
We're delighted to hear about your excellent experience in our store. It's wonderful that our team member was welcoming, professional, and provided helpful advice, allowing you to take your time. We appreciate your feedback on the thorough service you received.
Kind Regards,
Kevin
Great
Went through the merry hill to have a look at three piece suites found one and then we found Tracey who was brilliant she gave us all the info we wanted so brought one
2 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi John,
We're so happy to hear you had such a positive experience finding your three-piece suite and that our team member provided excellent assistance. We appreciate your kind words!
Kind Regards,
Kevin
Great service, knowledgeable staff and competitive prices
Had a great experience at HN Sutton Coldfield. Went in to browse and walked out with a coffee machine and straighteners as they were both offered at very competitive prices. Michelle was very knowledgeable and a pleasure to have assist us. In fact, all of the staff we had encountered that day were very polite and informative. Great service and will definitely be returning, :)
4 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We're so pleased to hear you had such a great experience at our Sutton Coldfield store. It's wonderful that you found competitive prices and that our team, especially Michelle, was knowledgeable and helpful. We appreciate your kind words and look forward to your next visit!
Kind Regards,
Kevin
Really helpful staff
Lovely staff , a special shout out to Gary who was super helpful . I’ll definitely be spooling at this store again .
18 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Mark,
We're so glad to hear that our team provided such helpful service. We truly appreciate your kind words and look forward to welcoming you back to our store again soon!
Kind Regards,
Kevin
Excellent customer service!
Excellent customer service!
I bought a wet mop from Harvey Norman online which arrived swiftly but the motor shaft broke after 2 months. I directly contacted the mop brand for help but they were extremely unhelpful so I popped into Harvey Norman in Sutton Coldfield who agreed straight away to exchange it for a new one or choose another brand. I chose a Shark wet mop as I know their customer service is brilliant should I need them. Thank you again to Robert (Assistant Manager at Sutton Coldfield) and Michelle who were both extremely pleasant and helpful.
4 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Emma,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team was able to assist you effectively after the issue with your initial purchase. We always aim to provide excellent support, and we appreciate you highlighting the helpfulness of our staff. Thank you for sharing your kind words.
Kind Regards,
Kevin
Excellent customer servicr
I purchased a three seater sofa today and was assisted by Okiyah in this matter. She was extremely friendly, very professional and knowledgeable about the item I was buying. All questions were answered clearly and she dealt with a technical issue in a patient and efficient way albeit a situation totally outside her control. She ensured the matter was sorted, confirming with the finance company that all the information they held was accurate and made a bumpy situation run as smoothly as possible. Many thanks Okiyah. Unreservedly recommend Harvey Norman’s customer service.
7 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Susan,
We're delighted to hear about your positive experience with our team member! It's wonderful to know that their professionalism and knowledge made your purchase smooth, especially when dealing with an unexpected issue. We appreciate you highlighting their excellent service.
Kind Regards,
Kevin
New hotel type mattress
Very efficient guys delivering our new mattress and removing old one .Two more delivery’s this week so keep up the good work 🤗
7 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We're so pleased to hear our delivery team provided such efficient service with your new mattress and the removal of your old one. We appreciate your kind words and look forward to your upcoming deliveries!
Kind Regards,
Kevin
First Visit
We went in to Harvey Norman to have a look around and buy a fan. We left after buying a new chair and sofa!! Dee looked after us, he is a lovely guy, very knowledgeable and professional, no pushy at all. We would definitely recommend a visit even if it’s just to have a look around. The store is a great addition to Sutton Coldfield.
6 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Diana,
We are so pleased to hear you had such a positive experience with us, even if you came in for a fan and left with a sofa! We appreciate you sharing your kind feedback.
Kind Regards,
Kevin
This is the first time i have heard of…
This is the first time i have heard of Harvey Norman, so was a bit hesitant when placing the order but i’m glad i did. My order got shipped out the next day and was delivered within a few days by DPD, i received an email and text to say when it will be delivered. Great service from start to finish.
2 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We're so glad to hear that your first experience with us was a positive one! It's wonderful to know that your order was shipped and delivered promptly, and that you appreciated the communication regarding its arrival. Thank you for your kind words about our service.
Kind Regards,
Kevin
Emily has been fantastic very attentive…
Emily has been fantastic very attentive not pushy or over selling. She allowed us to look around in peace and then advised us of our options. She even allowed us to go outside with the colour book to see the colours properly. She is so friendly and has good knowledge of the items in store.
7 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Ashlena,
We're delighted to hear about your fantastic experience. It's wonderful that our team was so attentive, knowledgeable, and helpful in advising you on your options without being pushy. Thank you for your feedback.
Kind Regards,
Kevin
Delivery men were awesome….
Delivery men were awesome….
BUT…
Only half the delivery was sent. New bed with no mattress 🤬
7 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Christine,
We appreciate your positive comments about our delivery team. We are concerned to learn about the missing mattress and are looking into this immediately to ensure we resolve it for you.
Kind Regards,
Kevin
It was a lovely shopping
It was a lovely shopping, 10/10 would recommend #tell your friends
7 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Jude,
We are so glad you enjoyed your shopping experience with us! We truly appreciate your kind words and recommendation.
Kind Regards,
Kevin
Would recommend
Friendly and knowledgeable staff. Good prices for products. Delivery service was also great with live updates, and item delivered and assembled quickly.
5 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Damien,
We're so happy to hear you had such a positive experience with our friendly and knowledgeable staff. We appreciate your kind words regarding our product prices and the efficient delivery and assembly service.
Kind Regards,
Kevin
Great staff (Bradley) clean store…
Great staff (Bradley) clean store always a great experience.
6 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Meghan,
We are so happy to hear that you always have a great experience and that our team provides excellent service. Thank you for your wonderful feedback!
Kind Regards,
Victoria
From first phone call to check stock to…
From first phone call to check stock to making a purchase the same morning, Hamza went the extra mile to make the whole experience pleasant and enjoyable. A credit to Harvey Norman.
6 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Steven,
We're happy to hear that you had such a pleasant and enjoyable experience. It's great to know that our team went the extra mile to assist you. Thank you for your positive feedback.
Kind Regards,
Kevin
Sales assistant Natasha was excellent
Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offered warranty and disposal of old items, but was not pushy. Very pleasant to deal with.
6 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi David,
We're delighted to hear about your excellent experience! It's wonderful that our team was so helpful in guiding you through options and pointing out great value items without being pushy. Thank you for your feedback.
Kind Regards,
Kevin
The rating is for Michael Murray who…
The rating is for Michael Murray who dealt with my complaint regarding a damaged order that had been delivered by their carrier DPD. Michael was extremely helpful, professional, offered great customer service through out and made the whole unfortunate experience less traumatic. Dissappointed with all the inconvenience especially now as im trying to source this item from elsewhere. This order was needed sooner than later in brand new condition as purchased and i wasnt confident Harvey Norman could make that happen.
2 July 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Fay,
We truly appreciate you taking the time to share your positive experience. We are pleased to hear that our team was able to assist you effectively despite the unfortunate issue with your order. We understand your disappointment regarding the damaged delivery and the inconvenience it caused, especially given the urgency of your item. We value your feedback and are always working to improve our services.
Kind Regards,
Kevin
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