Harvey Norman United Kingdom Reviews 

The lady Mariah who served me is really helpful, and made the buying experience for me really delightful,

10/10 experience

Today we purchased our lounge sofas and the service we received from Dee was exceptional. He spent time going through everything with us yesterday and we went home to check sizes etc.
I called with a couple of questions which he politely answered for me and today we went back to make our purchase.
Dee is very knowledgable, helpful, clear and we felt in good hands.
Thank you Dee and the wonderful team in the department.

Highly recommend Harvey Norman in Sutton Coldfield and if you need clear sound advice and help go to Dee.

Great service from Rob and Gabriella. Really helpful and a great price.

First visit to Sutton Coldfield store and I’m really impressed with the range and layout of the store but what made it even better was the fantastic service by Gray she was so lovely and professional in buying a shark flex breeze fan
We felt like we knew her for years when we was chatting away for 10 mins

When your laptop decides to give up on the hottest day of the year, it’s safe to say you’re already in a mood… 😅

Thankfully, Ellie and Hamza completely turned my day around.

I went in expecting a stressful, expensive decision and instead ended up having a genuinely lovely experience. They took the time to talk me through all my options, showed me every colour (because apparently that’s an important life decision now 😂), answered my million questions, and never once made me feel rushed or like they were just trying to sell me the most expensive thing.

They were also just really lovely people. It felt more like getting advice from friends than being served by sales staff. They had loads of patience, a great sense of humour, and nothing was ever too much effort.

I actually travelled over from Surrey, and this was my first Harvey Norman experience. Safe to say they’ve set the bar ridiculously high.

Ellie and Hamza are an absolute credit to your team and made replacing my dead MacBook a surprisingly enjoyable experience.

Thanks again, you two, you made a rubbish day a whole lot better!

Friendly, helpful & knowledgeable staff. Very competitive prices.

We had a fridge freezer delivered and installed by 2 really nice guys, couldn’t have been more helpful, really happy with everything and the app was great for timing too.

Bought a dyson v10 and money was taken out my account for it to be promptly cancelled with only a generic apology email and a subscription to their newsletter.

From the start there was no pressure to buy. Advice was given and nothing was too much trouble. I spoke to Gary initially and was given a printed quote and that quote lasted for about 2 weeks which gives you time to think about it. I went back with a few more questions then decided to buy my new iPhone. I had the copy service which was done within the hour and the young man who did it also made sure I was happy with things before leaving the store. I would recommend going here initially as the service was excellent and if there’s a problem they say to go back for help. This is one store I will go to first to have a look.

Taz was very helpful in answering questions about the laptop and providing information about the offers and additional services. She was very respectful and easy to talk to. :)

Purchase a bed frame from the new Sutton Coldfield branch, lovely store very helpful sales assistant explained and showed use how easy the ottoman was to open .
I told them that I won’t need it for up to 3 weeks it was in stock at merry hill so was reserved for us so far so good BUT that’s where it ends .
Book delivery for 9/07/26 I ask after If i would I get a confirmation about the delivery tod yes I would no confirmation so I though maybe I’d get a email or a text or a WhatsApp a few days before No. Now I this day and age what retail or online suppliers don’t sent you something by means of one of those three or even a landline.
So I phone the day before to ask if the delivery was still booked in at first they couldn’t fine it had to explain it was reserved at another store they then rang me back to confirm it was on there warehouse, so I ask why I hadn’t had by one means or another a notification they said nothing was sent up to do this !!!
Delivery day arrived no phone call a possible time ( it says there driver will contact you on the day to confirm the time frame )I phone later that day to fine out if it was coming or not it was it did .
The men who came were respectful to the property but found it very difficult to understand when we if they would remove there shoes I asked if they had shoe cover they didn’t I got them to take trainers of as there was a brand new carpet in the room. They completely the assemble very professional. Now they arrived in a old white box van no Harvey Norman branding on the van no uniform why I’m pointing this out is I paid £89 for a delivery plus service
There is a small family firm we have felt with over the years Cooke’s furniture own brand vans where company branded clothing bring floor coverings shoe covers can you see why I’m so disappointed about the handling of this delivery I will not buy any think from a company that can’t communicate with there customers after they taken the money and use contractors which may know there job but certainly don’t do anything for you customer image.
After receiving a email from Harvey Norman telling me it’s been passed to the store and they would contact me directly I have heard nothing via any means of communication sorry to say I’m not surprised this is very bad customer service from a multi national store but like most companies now the bigger there are the less they care about there customers

Muhammad the salesman was very helpful and informative. Nothing was too much trouble for him.

Great guys, so efficient and helpful

Fantastic service, items delivered as planned. Items were brought upstairs upon request. Delivery staff very pleasant and helpful. Would highly recommend

As soon as we walked in Tracey welcomed us without making us feel obliged to buy
I had lots questions and she answered them fully and professionally also giving good advice
Sh allowed us to take our time and we went away to think
She welcomed us back and helped us to complete the form.
A thoroughly good service

Went through the merry hill to have a look at three piece suites found one and then we found Tracey who was brilliant she gave us all the info we wanted so brought one

Had a great experience at HN Sutton Coldfield. Went in to browse and walked out with a coffee machine and straighteners as they were both offered at very competitive prices. Michelle was very knowledgeable and a pleasure to have assist us. In fact, all of the staff we had encountered that day were very polite and informative. Great service and will definitely be returning, :)

Lovely staff , a special shout out to Gary who was super helpful . I’ll definitely be spooling at this store again .

Excellent customer service!
I bought a wet mop from Harvey Norman online which arrived swiftly but the motor shaft broke after 2 months. I directly contacted the mop brand for help but they were extremely unhelpful so I popped into Harvey Norman in Sutton Coldfield who agreed straight away to exchange it for a new one or choose another brand. I chose a Shark wet mop as I know their customer service is brilliant should I need them. Thank you again to Robert (Assistant Manager at Sutton Coldfield) and Michelle who were both extremely pleasant and helpful.

I purchased a three seater sofa today and was assisted by Okiyah in this matter. She was extremely friendly, very professional and knowledgeable about the item I was buying. All questions were answered clearly and she dealt with a technical issue in a patient and efficient way albeit a situation totally outside her control. She ensured the matter was sorted, confirming with the finance company that all the information they held was accurate and made a bumpy situation run as smoothly as possible. Many thanks Okiyah. Unreservedly recommend Harvey Norman’s customer service.