Oakmans Estate Agents Reviews 454

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team goes above and beyond to provide support, clear explanations, and constant updates, ensuring a positive user experience. However, some people were dissatisfied with the company's communication and organization, particularly regarding contact and responsiveness. A few customers mentioned issues with delayed appointments, lack of direct contact information, and difficulties in getting replies to emails, leading to frustration and a perception of disorganization.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of staff... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process clear, easy, and... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise excellent communication, quick... See more

Based on these reviews

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

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Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

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Rated 5 out of 5 stars

Ive recently sold my house with Oakmans estate agents and I cannot thank the Northfield branch enough. Lilly managed to get my house sold within a week for over asking price! Laura was amazing when a... See more

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

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Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more

Rated 5 out of 5 stars

The team at Oakmans have been brilliant. From first survey, writing the sales material and then the support to the full process the team supported and advised us. Without Alex (Sales) and Sue (chasi... See more

Rated 5 out of 5 stars

We're in the process of buying our first home and Oakmans have been nothing but helpful so far. We were shown the house by Sophie, who was incredibly kind and explained a few bits to us with such ent... See more

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Rated 5 out of 5 stars

We had a very positive experience with Oakmans. We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are. We were then given options th... See more

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Rated 5 out of 5 stars

Since deciding to sell our house and appoint Oakmans as our estate agent we have had excellent support throughout the process. Photography of our home was very professional and we were delighted with... See more

Rated 5 out of 5 stars

“I’ve first met Lisa mid this year with me wanting to be a landlord. Ever since the first initial meet she has been nothing but supportive, and most importantly very precise and accurate with every... See more

Rated 5 out of 5 stars

Dominic from the marketing team has taken fabulous pictures of our home, that really show it at its best. He was professional and explained everything he was doing during the time he was with us to en... See more

Rated 5 out of 5 stars

Trina was assigned to the sale of my house, and to be honest without her the sale would not have happened. Contact with our solicitor was virtually non existent, so Trina became the link. Nothing was... See more

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Rated 5 out of 5 stars

We had three valuations on our home, We felt Oakmans had the edge when it came to their modern approach to marketing. As our property was unique we wanted an agent that would understand this. Jilly ap... See more

Rated 5 out of 5 stars

We’re so grateful to Lesley Macpherson from Oakmans Northfield for her amazing support during our house purchase. She was always proactive, friendly, and kept us updated every step of the way — real... See more

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Rated 5 out of 5 stars

This is my 2nd review for Jilly, can’t recommend her enough. Having valued my partners property which sold for full asking price within a few days of going on the market, I asked her to value my pr... See more

Rated 5 out of 5 stars

We honestly couldn’t recommend Oakmans highly enough! From start to finish, we were guided and supported through the whole process with a perfect mix of professionalism, compassion, and a gre... See more

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Rated 5 out of 5 stars

Jilly was amazing, so helpful and knowledgeable, she guided me through the process without fault. Jilly is easy to reach if I need advice and if she cannot take a call she let's you know, but alwa... See more

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Rated 5 out of 5 stars

Dominic was on time , super efficient- explained everything he was going to do He was also a very pleasant young man - taking time to interact with a slightly anxious pensioner- me!! Thank you

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Rated 5 out of 5 stars

I had the pleasure of being served by estate agent Tate for several house viewings. We viewed several properties with other estate agents from other firms as well but we found Tate to be the most know... See more

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Rated 5 out of 5 stars

Our experience was fantastic, Lesley was very polite, friendly and helpful. She always made sure we understood were we where in the process and what was next. Lesley thank you so much for all your hel... See more

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Rated 5 out of 5 stars

Bill was really great when he came over to take our photos - he was very respectful of being in someone else's home, and checked our preferences on a number of things. He was friendly and professiona... See more

Rated 5 out of 5 stars

From the very first time I contacted Oakmans the customer service was brilliant. They responded the same day to my initial enquiry and made an appointment for Courtney to come round to value our hou... See more

Rated 5 out of 5 stars

Great service from Oakmans Northfield for selling my property. From the outset branch manager fully interacted with me on taking details and answering questions. The branch fully under... See more

Rated 5 out of 5 stars

Spoke to Jilly over the phone regarding selling my house. She was excellent. Knowledgeable, ethical and supportive of me, in understanding the whole process with Oakmans. She is a true asset to Oakman... See more

Rated 5 out of 5 stars

they made the whole house searching really easy and quick especially meg, she was really helpful and nice. Office is really nice and very helpful being able to sit down and look at houses, pick and lo... See more

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Rated 1 out of 5 stars

To whom it may concern, I was in the process of purchasing a property through Oakman, which was being managed by Oakman and marketed as an investor property. However, it later became clear t... See more

Rated 5 out of 5 stars

As a first-time buyer, the whole process felt daunting at first, but Lisa was fantastic from start to finish. Everything was explained clearly, with time taken to answer all questions, and the app... See more

Rated 5 out of 5 stars

Although getting a house is stressful as ever, there is one member of staff, Jake Price, who is exceptional at making the whole experience way more comfortable and straightforward. Twice now, for... See more

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Rated 5 out of 5 stars

Exceptional service, Jilly Danson came to see our house and provide a valuation prior to downsizing. Jilly was great, very professional, at the same time friendly and knowledgeable. The valuation w... See more

Rated 1 out of 5 stars

I am a landlord who initially approached Oakmans in the hope that they would provide a guided, professional hand to help me navigate the process of letting my property. Unfortunately, my experie... See more

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Rated 1 out of 5 stars

As a potential guarantor for a student rented house. I was flooded with emails and text messages from the agancy, all counting down from day 7 to 1 to complete paperwork to support my 1st year stu... See more

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Rated 5 out of 5 stars

I am giving Oakmans at Harborne five stars for one reason…..Sue. She went above and beyond, showed empathy and understanding at a very stressful time. Sue made the whole process bearable. Thank you... See more

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Rated 5 out of 5 stars

I recently had a viewing for a property with Oakmans Estates Agents and they provided comprehensively high quality service. My initial enquiry about the viewing was responded to swiftly by Lewis... See more

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Rated 5 out of 5 stars

From start to finish the whole process was so smooth Alex was our valuer she explained the process in detail from valuing our house to booking the photographers and telling us when our house would go... See more

Rated 5 out of 5 stars

A friend of mine put me in contact with Jill for advice on selling a property. Her knowledge and advice was outstanding, and all came with a friendly approach. I will definitely be going onto the mark... See more

Rated 5 out of 5 stars

The company was very proactive in terms of chasing up our appointment, and were very helpful during the process. Finding a house can be very difficult and stressful and Greg made it a whole lot simple... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Oakmans. We are first time buyers, and Lesley was a great help and letting us know what to do and super informative ! Thank you very much Lesley!

Rated 5 out of 5 stars

Jamie turned up punctual to take photos of our property and video. The photos were really clear to see and shows how a blank canvas looks really pleasant young man.

Rated 5 out of 5 stars

I highly recommend Dominic for providing such a great job when taking the photos and the virtual tour of our home. He was polite, fast and with a friendly approach.

Rated 5 out of 5 stars

Excellent team, very professional and they guide you through the process step by step. Extremely happy with the service they provide, head and shoulders above their competitors.

Company replied

Rated 5 out of 5 stars

I can’t recommend Lisa highly enough as a mortgage advisor. From the very beginning, she took the time to fully understand my situation and explained everything clearly and honestly. Not only did... See more

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Rated 5 out of 5 stars

Harry was a brilliant help today and an absolute legend. Give him a raise. Helped us find the perfect house and had a great time and laugh with him too. Sound guy. Jake was also extremely helpful and... See more

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Rated 1 out of 5 stars

Absolutely disgusting letting agent!! It has taken them almost 7 weeks to get back to us regarding our deposit and only because we opened a dispute with DPS (The deposit holding scheme) There were 8 o... See more

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Rated 5 out of 5 stars

Photographer arrived 5minutes early; he was courteous and very professional. He was on site for 30minutes with no disturbance to my day. Photos, video and drone footage concluded

Rated 5 out of 5 stars

Really friendly person who explained the whole process to me, showed me all the pictures that were taken as well as explained the next steps. Very pleased with the appointment today

Rated 5 out of 5 stars

Oakmans Media Team certainly have elevated the process of aiding the sale of properties to a new level. Very friendly and knowledgeable was Dominic, the main man. Super Service

Rated 1 out of 5 stars

My daughter and 2 other students rented a house through oakmans, it's taken 12 weeks to finally get to the point of seeing some of the deposit returned. They are withholding a large percentage cla... See more

Company replied

Rated 5 out of 5 stars

Charlee and Tom came to view our flat on Thursday 5th Feb. They listened to our concerns, offered great advice and left us feeling very hopeful. We appreciated the knowledge and research they came wit... See more

Rated 2 out of 5 stars

I put a house up for sale with Oakmans in December 2024. Initially I was very happy with the service as review, photos and appearance of the property online was extremely fast. In the first month... See more

Company replied

Rated 5 out of 5 stars

Really nice guy to deal with, helpful and friendly with a really professional approach, didn’t take long either which I really wasn’t expecting. Can’t wait to see the end results of his time. Thank yo... See more

Rated 5 out of 5 stars

Enjoyed the viewing of a house, meet a lovely young lady called abbi, who had shown us around the property. She was able to Answer all the questions we had regarding the property! It was a pleasant v... See more

Rated 1 out of 5 stars

A truly terrible experience with Oakmans. A leak in one of the bedroom ceilings that took them weeks to send someone to fix. A broken toilet that was still broken after multiple contractors coming to... See more

Company replied

Rated 1 out of 5 stars

If you're a student avoid at all costs. It seemed they were trying to see what they could get away with, potentially because they think they can treat students with as little respect as possible.... See more

Company replied

Rated 5 out of 5 stars

Very good service. Quickly sorted through houses and took us out to them. House sorted in 2 hours. Harrison is a great representative for the company. 100% recommend

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Rated 5 out of 5 stars

Megan was amazing, she made us feel so reassured despite looking for a house quite late! Couldn’t recommend enough :)

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

454 reviews

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1-star

Replied to 89% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Property pictures with Hau from Oakmans

08/04/26 Hau from Oakmans arrived on time and I was greeted by a very friendly young man. He clarified the process and helpfully moved a few things for me due to my limited mobility. I found Hau to be very efficient in taking the pictures on my property which took approximately 30mins. So far I have nothing but praise for the team at Oakmans in Harbourne.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Jamie was very professional

Jamie arrived on time having previously confirmed the appointment. He was friendly thorough and professional. He talked us through the procedure involved and informed us of what the plan was going forward. We were very satisfied.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Property Photos

Hau visited today to take photos of my property ahead of renting it out. He was efficient and professional, and explained how the whole process worked clearly. It was super cool to see the drone shots of the property - I would highly recommend.

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Seamless media session

Seamless media session.
Time changed and it was moved 2hrs earlier.
Photographer turned up 15 mins early so still doing last minute touches.
Photographer knew what he was doing and was helpful. Good service

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Take the pain out of selling your home …

Since deciding to sell our house and appoint Oakmans as our estate agent we have had excellent support throughout the process. Photography of our home was very professional and we were delighted with the results. We cannot speak highly enough of their people and efforts

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service the photographer helped with ideas and moving items to get the best possible photos, polite and professional service.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Showing off our home

Dominic from the marketing team has taken fabulous pictures of our home, that really show it at its best. He was professional and explained everything he was doing during the time he was with us to ensure we were happy. We are really glad we chose Oakmans to sell our home.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

House sale photos

Prior to date selected I received daily email texts and email reminders with opportunity to cancel & rearrange if required.
Dominic Smith was professional, courteous and friendly.
Arrived promptly as arranged, upon which clearly explained plan of action and undertook accordingly.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Property photography.

The photographer arrived promptly at the arranged time,he went around the different rooms and we moved family photos etc,he carried out the photography,video and drone footage in a timely manner,he was polite and very competent , excellent.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

House marketing photography

Photographer arrived 5minutes early; he was courteous and very professional. He was on site for 30minutes with no disturbance to my day. Photos, video and drone footage concluded

20 March 2026
Unprompted review

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