Avoid this company at all costs, I've been messed around by this company of tricksters. I recently purchased Etnies skate shoes, Joslin & on receipt/inspection they have minor defects. I've ask... See more
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I have not received my products yet, but was asked to give a review. It’s been long enough for me that I forgot I placed an order until Hardcloud emailed me about how I liked there service.
Company replied
Delivery took ages and in the end I didn’t received the shoe which were advertised in the picture. Also, the customer service team never got back to me - very poor experience and misleading for custom... See more
First class service. Postage quicker than stated. Best price on internet. Good customer communication throughout and to top it all a superb free gift. Not just a mini freebie that goes straight in the... See more
Company details
Written by the company
We offer an eclectic mix of niche brands and exclusive lines from the more established players in the surf, skate and street clothing market. Brands include Element, Volcom, Stance through to more core brands like Reef. We aim to be your one and only site to visit. Enjoy! We promise to offer you 3 things; great product, great prices and great customer service. We have a dedicated team working behind the scenes. Our product buyers are constantly looking for newest brands (for the fashion conscious buyer) and those must have wardrobe essentials. We’ve worked hard to bring you product you can’t buy everywhere else, we search high and low to find new stuff that’ll make you feel good. For constant reassurance we offer you a price promise. We know you can shop around, you might even find some of the stuff cheaper elsewhere! No problem, we’ll match any price you can find on like for like product. We really do pride ourselves on our customer service and want you to be 100% happy with your experience. We are always here to listen and offer advice should you need it. If you have a question, don’t hesitate to get in touch.
Contact info
Unit 11 Riverside, Sir Thomas Longley Road, Medway City Estate, ME2 4DP, Rochester, United Kingdom
- 01634 731307
- hcsupport@hardcloud.com
- hardcloud.com
2.3
Poor
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Nice product but communication could…
Nice product but communication could have been better to let me know that it would take so long to arrive!
15 November 2020
Amazing Amazing Amazing Amazing Amazing…
Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing
10 November 2020
Unprompted review
Excellent service
17 October 2020
Fantastic customer service 👍
6 October 2020
Unprompted review
Good customer service
Good customer service. Couldn't offer product I originally ordered, but they went out of their way to offer suitable substitute. Will shop again 🙂
3 October 2020
Unprompted review
Really good customer service
Really good customer service. One of the items I ordered was out of stock so they offered me a choice of replacement and sent me a more expensive item than I'd originally ordered with no extra cost.
26 September 2020
Unprompted review
Great Service.
6 August 2020
Unprompted review
Unbelievable service and excellent…
Unbelievable service and excellent product thoroughly recommended.
6 July 2020
Unprompted review
Great service
Great service, super fast international delivery. Would use any time
21 June 2020
Unprompted review
Reply from Hardcloud
Hi, we're sorry that there was an issue with this order. We've sent an email to you now to check in with this order and resolve any issues there may be.
Kind regards
Hardcloud
Excellent service and very fast…
Excellent service and very fast delivery A+++++
13 June 2020
Unprompted review
5 star services as usual
5 star services as usual! Always very fast delivery and always exactly what I ordered! Think there's only 1 person sorting the deliveries at the moment so a big thank you and well done to Simon I think it was. 😄😄😄
6 June 2020
Unprompted review
All good
All good, quickly delivery and communication... I recommend... Tks all
Leandro
22 May 2020
Unprompted review
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