Grip500.se Reviews 

It is now over 14-days since I place the order of 4-wheels.
One is Still missing and I getting no feedback what has happen or a replacement order sent ASAP.
I never write before bc I have had no problems before or been lucky with normal service but this is for you all to really think before using this company if price/delivery time is important or not. I had no hurry with my wheels and 12-72 hour should not be a problem BUT now 15-days and you cant drive your car on three wheels :( I´m sorry to write it but ir is important for us customers to see/know.

Fast and easy, unfortunately I can't say the same about the Swedish postal service, took the more days to get the delivery to the final destination than what it took for Grip500 to get the delivery up to Sweden...

GRIP500 does not deliver on their promises: Delivery took 11 days - the promise was 48-72 hours. Customer service was unwilling and arrogant, can't really be called customer service. When delivery fails nobody deals with it and takes action. Stay away and buy tyres locally - too much hassle with these people. You're better off on your own.

Good luck,

Christian

I ordered tyres on 27th March and it has been returned in the system without informing me (05258999127979 and 05258999127980). I was asked to order again and told that I will get the refund. (As per in the system the parcel has been returned on 22nd November, but customer care says still it hasn't come to their stores/system.

I did the second order on 29th November (Beställningsnummer : 13893163) and as in the system it has been delivered to the collecting center on 4th November (Don't know the address of the collecting center). Still I didn't get any notice or phone call. May be it will go back again as the first time in about 2 days.
Ridiculous!

Allt går så lätt och snappt, so easy to deal with.

The good thing is the ease of order and the price.
The two tires (for a motorcycle) came in two packages 5 days apart. This is caused by the dispatching from different warehouses and is probably needed to be as competitive as they are!

The negative side originates upon a transfer to the PostNord system which implied a complete silence, as compared to the easy to follow tracking system up to that point.

(Modified judgement, including information on the dispatching provided by the company!)

Update
I have received a full refund. It's been very difficult to get to this point but they did refund me in full so I am upgrading to 3 stars. thank you.

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I ordered rims and tires. Only sent out the tires, no rims, to a service shop that is closed. How am I supposed to mount tires without the rims? Still insists on charging me for canceled order? No telephone or email service contact available and ignores my inquiries. The worst online shopping experience ever!! A borderline fraud!

Update - After I posted the above the customer support sent me a message below:
"Dear Customer,

You were absent and your package could not be delivered to you.
It was delivered to the nearest available relay point.

htt ps://tracking.xxxxxxxx

htt ps://tracking.xxxxxxx

Your package will remain at your disposal for one week.

Do not forget to bring an identity document and the advice note (parcel number)."

They shipped them to the same service shop they recommended which apparently is not in business. Grip500 never provided a tracking information or even the fact they were shipped separately and the carrier never contacted me. No apology for any of this and now they tell me I have go pick them up??? What???

And the tires that are supposed to mount on those rims are already on their way back to Spain.

This is getting worse and the Grip500 support is making it even worse.

Edit 2 - I am responding to the Grip500 response with a fact check. Grip500 did NOT provide a tracking information of the rims until after the tires were being shipped back to Grip500. Only thing I knew was that the tires were shipped to a workshop and that the rims shipping was not initiated according to Grip500 tracking page. As suggested by Grip500, I went to the service shop to make an appointment to mount the tires with a hope that these tire shipment included the rims. The service shop phone number provided by Grip500 was no in service so I drove there in the morning of the tire delivery date. When I went there, the business was closed. PostNord contacted me when they attempted to deliver the tires to the closed service shop. They asked me if they can deliver to a different address. I asked them to check the shipment to see if the rims were part of the shipment so that I can find another service shop where they could deliver them. No, Grip500 only shipped tires, they told me. I reached out to Grip500 and Grip500 had no information about the rims, I was informed. No tracking number, no information what so ever on the Grip500 tracking page. Grip500 did not know what happened to the order. Only information I was provided was that the tires could not be delivered to the service shop because the service shop is closed. And the rims are nowhere to be found so even if I had an alternative service shop location, I did not know the rims would ever arrive. PostNord initiated the return shipment of the tires and I posted the initial Trustly pilot review above.

AFTER my review was posted, and after the tire return shipment was initiated, Grip500 provided me a tracking information of the rims and told me I was not present (I don't live in the service workshop let alone a closed one) to receive the rim delivery last week as if I should have known?! Not only that I did not get the tracking number, but I did not receive any call or text from the carrier. AND Grip500 provided me a tracking status page of the shipment without any contact number or any actionable information. This is beyond horrific customer service and business model.

Yes, when I thought they could not provide worse customer experience, they went above and beyond to make if worse and this is beyond my wildest imagination.

One more thing - Grip500 is not being factual or truthful when they mentioned in their response to my review that they provided the tracking information. They did NOT provide tracking information for the rims until after I posted my first review and after the tires were being returned. I am trying very hard to avoid using the word "lie" above.

Another update - A customer support person named Alana keep sending me condescending messages blaming their misinformation on their site, them not providing me shipping information, providing shipper information without any way of contacting shipper all to me. Basically, it is my fault that I believed in their lies about their "partner installers", "fast shipping", "tracking information sent" or the fact that they cannot be reached by phone and they respond extremely slowly. It's all my fault, according to them, for doing a business with Grip500. They completely lack any sense of service. They seem to be taking money unfairly.

I got ripped tire , which is too bad

the rim arrived in good condition and in very short time.

The actual company who I choose for mounting of the tire had no connection or agreement with adtyre or Grip500 and the actual price was more than the double amount specified by Grip500 in connection with the buying process on their home page.
The owner of the company was not amused as this is common, not only for them but for other colleagues in the tyre mounting business in the region too.

Orderd 4 tires! 3 came!

Very late delivery. No customer service. Very disappointed.

Very fast shipping, good price!

Edit: April 13:th, the tires have arrived and are in great shape.
It was hard to get in contact with their support, but as soon as I added this review here they contacted me with the tracking number for the tires.
I'm changing the 2 stars to 5 stars. I will definitely order from them again now that I know that there are helpful people on the other side.

Original:
2 Stars. I ordered 4 tires the 5:th of April. It said free transport within 72h. That has now passed.
I tried opening a ticket to ask for support and to ask when my tires would arrive. No answer.

Consider the long shipping distance the shipping time 8 days was ok for 10 tires. The tires is not mounted yet but they seemed ok when delivered. Asked the customer service ones during the shipment and got answered in 12h. OK 👍

For some reason you don’t seem to READ support messages...
I just got nonsense replies from you.
Clearly NO EFFORT was made to actually support me, the customer...

Great Improvement Potential:
What you should have done as soon as you realized the delivery issue, would have been to send new delivery, make sure it went to correct address and restock the first delivery when resent from Postnord DPD or whoever made the mistake…
Not make me spend hours on the phone with DPD/PostNord support…

The Order method was good, but the delivery was sooo porly, I know that some may say that this becouse of the local transport company but I think that it is always up to the delivering company to choose and Quality assure the transportation company with good agreements.
In my case they said that my tires was delivered, got a postal message to go and pickup my tires. Went to the pickup place and they said that they didnt have it so I emailed Grip500 and got a response like two days later saying that they had sent a message to the delivery company and after like 4 more days I got new Postal message saying that if I dont pick the tires up in 10 days they would go back so I had a choise to go in to the delivery companys webpage and choise the delivery option even though I payed and already made that choise through grip500 while ordering the tires, I went in to the webpage while having to type 4 different long oder numbers because for some reason my 4 tires wasnt in one order (Go figure)!.
While in the webpage there was only one choise that I was able to make and that was to go and pick them up even further away at there depo pickup spot haha.
This is all so terrible and please dont blame it all on Corona becouse apparently there is a missmatch between what grip500 promisses and what the delivery company offers. I am so tired of this, tried to earn like 50 Euros but it ends up with me loosing money on this deal and frustration is horrible