Quick delivery and product is inline with expectation.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good website, easy to order, competitive prices. But the communication needs to improve. Better information regarding the estimated delivery date is needed.
Company replied
It would be nice to have a quicker delivery.
Company replied
Fast delivery but . free is a myth Long time waiting in phone despite place no 1 in kew
Company replied
Company details
About Bythjul
Written by the company
100% passningsgaranti
Köp däck & fälg med passningsgaranti!
Om du köper kompletta hjul genom att slå in ditt registreringsnummer erbjuder vi er 100% passningsgaranti!
Enkelt och säkert!
Contact info
3.6
Average
12K reviews
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The delivery time isn’t correct and bad customer service
The delivery time isn’t correct. It says 2-4 working days, i purchased four tires on Sunday, now it’s Thursday and they didn’t even sent them yet. When i spoke to them they lied and said it says 6 working days, i sent them a screenshot says 2-4 days they stopped responding. A very bad experience this the second time i purchase from them but this one will be the last. Find an honest merchant don’t waste your time and money.
Basheer
Update.
First of all what you are saying isn’t true, it is not even the season, the last day to change the tires from winter tires to the summer tires is 15-04-2026. And now it’s 17-04-2026. So you shouldn’t have that much trouble getting them out to your customers.
Second, when first I contacted your customer service they lied and said it takes up to six days for delivery, thanks God i took a screenshot before i purchase them and it says 2-4 days and i sent that screenshot to your customer service and they stopped replying.
Third till this moment 17-04-2026 12:27 and yet i didn’t receive them, despite the fact that i purchased them on Sunday 12-04-2026.
My recommendation to those who read my review and based on my experience, don’t waste your time and money, it was a terrible experience because of them i can’t drive my car now till i get their magical tires being sent to me.
Best regards
Basheer
12 April 2026
Unprompted review
Reply from Bythjul
Thank you for sharing your feedback.
We are truly sorry that the delivery did not meet your expectations. During periods of high demand, delivery times may unfortunately be longer than we would like. We always strive to ensure that all orders are delivered within the estimated timeframe, but please note that these estimates may be adjusted during such periods to provide a more accurate timeline.
I can confirm that our customer support team has already opened a case with the warehouse to gather more information regarding the status of your delivery.
We sincerely appreciate your comments, as they help us improve our service further.
- Sören
Great prices and great products
3 April 2026
Reply from Bythjul
Thank you for your review!
We greatly appreciate that you have taken the time to give feedback on our service and hope you will have a pleasant day.
Best regards,
Sara
Bythjul.com
Reply from Bythjul
Thank you for your feedback!
We are glad to hear that you are satisfied with your purchase – even though the delivery did not fully meet expectations.
During periods of high demand, delivery times may unfortunately be longer than desired. However, we work closely with our shipping partners to ensure that all orders arrive as quickly as possible.
We truly appreciate your comments, as they help us improve and provide even better service.
- Sören
Highly recommend!
Good price, wide options of rim and tires. Very good customer service when I checked about the status of my delivery. On time delivery. Highly recommend!
2 January 2026
Reply from Bythjul
Thank you for your review!
We're glad to hear that you're happy with your customer experiance.
- Sören
Need tires? This is the place!
A wonderful experience purchasing new winter tires for my daughter.
Great selection, prices and service!!!
Keep up the good work!!!
9 January 2026
Reply from Bythjul
Thank you for your review!
We really appreciate you taking the time to share your feedback on our service, as your opinion is important to us.
Best regards,
Sara
Bythjul.com
Reply from Bythjul
Thank you for your review!
We're glad to hear that you're happy with selections, prices and delivery.
- Sören
Terrible customer support and 0%…
Terrible customer support and 0% fitting guarantee! I order 4 complete wheels by entering the cars plate number. Ordered rims + tyres that was shown to me on the site that would fit my car. They didn't. I got the wrong size rims, and I also got 4 tyres that were all meant to be on the back axis of the car (too broad to be used as front tyres). After the front rim had made damage to my car after mounting it I emailed customer service to make a reclaim. They answered that it is my (the customers) own responsibility to make sure that the wheels fit the car. After a couple of emails back and forth they simply replied that "this errand is closed" and stopped replying. I've never been treated worse by a company!
A formal complaint will be made for false advertising. I recommend people to STAY AWAY from this company!
Update: I have now filed a formal complaint to Konsumentverket for false advertising regarding their "100% fitting guarantee"
Reply: Funny that you say "we're sorry that the wheels didn't fit". That helps me absolutely nothing, since you refuse to accept a return of the wheels and the email conversations we've had is just ended by you saying "we will close this issue on our side now, good bye" and stop replying.
10 December 2025
Unprompted review
Reply from Bythjul
Thank you for taking the time to share your review.
We’re sorry to hear that the complete wheels did not fit your car's front axles. Please note that our 'fitting guarantee' applies as advertised. While certain car models use the same rim size on all wheels, others may have different dimensions between the front and rear axles. Our system indicates which products are generally compatible with the vehicle, but it is important for customers to verify whether their specific model requires different sizes and place an order accordingly, as our system will present all sizes needed for the car.
If you ever feel unsure while placing an order, please don’t hesitate to reach out to our customer service team. We’re always happy to assist and help ensure that the product is the right match for your vehicle.
- Sören
Tires and rims in stock
Tires and rims in stock, direct delivery.
Took 25 days. ordered 4/12 and delivered 29/12.
29 December 2025
Unprompted review
Reply from Bythjul
Thank you for your review.
We’re truly sorry to hear that your delivery did not meet expectations. During peak season, especially around holidays, the demand for tires increases significantly, which can unfortunately lead to logistical challenges for both our suppliers and shipping partners.
We appreciate you taking the time to share your feedback — it helps us improve and continue providing a better experience moving forward.
- Sören
Winter wheels with TPMS sensors
Ordered 4 winter wheels with TPMS sensors. After mounting them i discovered that all the sensors were not OK. Had to drive to a work shop and have them trouble shoot and fix problem (a sensor in one of the wheels was delivered unprogrammed). That costed me 80 Euro. I tried to get compensation from BytHjul but without success.
22 December 2025
Unprompted review
Reply from Bythjul
Thank you for your review.
We’re truly sorry to hear that the TPMS sensors did not meet your expectations.
In some exceptional cases, a simple programming may be required for the sensors to function correctly. As this is related to specific car variants within the model series, the associated cost is unfortunately not something BytHjul can cover.
We appreciate you taking the time to share your feedback – it helps us improve our service and provide clearer guidance to our customers moving forward.
- Sören
I didn’t get my tires at all
I didn’t get my tires at all! They were 5 days delayed initially, then the workshop i chose on their website was suddenly closed. My tires were not delivered after these 5 days. After that I e-mailed them many times, no reaction. They said on the phone they would email me, didn’t happen. They said they would call back, never happened. When i called them a few times they couldn’t tell me where my tires were. Waited for a month, then called them again, to ask where my tires were for the third time. Then somebody suddenly told me, that they were out of stock. So, what was the solution? Cancel the order! no help whatsoever or courtesy from bythjul. And i am left with no winter tyres
19 December 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
Of course, at Bythjul we always want to deliver all our products in line with the delivery times stated on our website, and we truly apologize that it has taken longer than expected. In cases where an item is out of stock with the supplier, there is unfortunately not much we can do with the order, other than cancel the purchase and refund you as the customer. We are very sorry that it took a long time to receive this information and understand your disappointment.
We appreciate that you have provided feedback, as your opinion is important to us.
Best regards,
Sara
Bythjul.com
Compliment sandwich
Good part:
Somewhat delayed delivery, but they were pro-active and let me know about it.
Bad part:
I ordered complete wheels. The tyres were rated for a maximum 3.5 bars. Three tyres where inflated to 4 bars, and the last one at a whopping 6.7 bars. I'm a bit worried of that last tyres structural integrity.
Anywho, I also ordered TPMS valves compatible with my car. No luck getting them detected by my car, so I took it to my local mekonomen. They tried the same with their car-specific gear, and TPMS programmers. Concluded that they were defect (I haven't had the tyres removed to see if there actually are any sensors at all on the inside).
I contacted bythjul.com to make a complaint about the sensors. They replied after a few days that they were very busy. I followed up after a week, but still no reply.
3 November 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
We sincerely apologize for the longer response time during this busy winter season. Our customer service team is working diligently to assist all customers as quickly as possible.
At the time of writing, we are awaiting your reply regarding the follow‑up on your TPMS case. Please be assured that you will receive the necessary support once the requested information has been provided.
Regarding the bars, we recommend that you check the information located on the inside of the driver’s door. This will show the correct specifications for your vehicle. Once confirmed, you can have the pressure adjusted at a gas station to ensure optimal performance and safety.
We truly value your input, as it helps us improve and provide better service.
- Sören
I've bought a set of 4 winter tires and…
I've bought a set of 4 winter tires and rims - plus booked a service date for installation of the new wheels - at Marcus Autocenter AB
Mogårdsvägen 6 (W1668118)14343 Vårby
Sverige at 13:00. I got there at 13:00 - I was invited to wait for 60 minutes - for my turn to come. after that the normal instalation time of 30 minutes. All this due to the delays of previous works - which pushed mine later.
They could let me know - since they had my contact.
The mechanic was nice though, to explain the situation.
5 December 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
We're sorry to hear that you had to wait at the workshop even though you had a scheduled time for the tire change. Since our partner workshops are independent businesses we don't have information on how many customers, besides Bythjul's, our partners service per day. However, this should not affect the time you booked through your order, and we apologize for what happened.
We appreciate you taking the time to provide feedback and hope you have a great day.
Med vänlig hälsning,
Sara
Bythjul.com
Shit store
Have waited a month for my tires and they only send 3 when I ordered 4.... They don't answer mails they phone I open for 3 hours and when you get hold of Patrick he tells you that he will investigate and hangs up...
I've never witness such a shitty company and service
17 November 2025
Unprompted review
Reply from Bythjul
Thank your for your review!
We're sorry to hear that our services has not lived up to the standard we're thriving for. However, without a ordernummer we're having difficulties following up on your case.
In most cases, missing tires occurs due to shipping labels coming loose during transport. When that occurs, the package can be separated from the rest of the shipment and delayed until the label is reattached or replaced.
Rest assure our customer suppor team will reach back to you - but during periods of high demand our response time is not as efficient as we wish it to be.
We hope by now that you've received the support you need. in the unlikely event that you haven't, please don't hesitate to contact our customer support again.
We apologize for the inconvenience this has caused you - and thank you for your feedback as this will help us better our services.
- Sören
Quick delivery and product is inline…
Quick delivery and product is inline with expectation.
26 November 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
We really appreciate you taking the time to provide feedback on our service, as your opinion is important to us.
Best regards,
Sara
Bythjul.com
Slow costumer service
I am still waiting for their reply on my last emails.
I want return the sensors, need an adress and how should we do it, they replied once that they agree in paying the cost for removing the failed sensors but their last contact with me is from 10 days ago.
They managed to read and give feedback here instead of replying my last email (with no real solution, so I am trying it again to see if someone replies me for real).
I want the adress to send the sensors and want the payment for the removal of the sensors, I sent it Monday last week, but I have not heard a word from them.
Please improve your costumer service. I will not recommend you to any of my friends. Really poor experience. I had an issue with Amazon another day, amazing costumer service, quick answers and solutions. Costumer satisfaction in first place.
——
Now I got a reply in my email as well…I can say usually the reply only came after I wrote reviews here, otherwise extremely slow and not respectful with costumer.
——-
Update on 16th December: They only reply after I do a review here.
I sent the package on 3rd December l, sent pictures. It was delivered on 8th December. Until today, no answer from them on when they will refund me. I just want to conclude this, please solve my case.
25 November 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
We apologize for the delayed response and any frustration this has caused.
Kindly note that there are many who's trying to get in contact with us, and the reply time doesn't necessarily live up to the standard we're We understand you're waiting for a return label and refund, which we can see has now been inaugurated.
We appreciate your feedback and will use it to improve our customer service.
- Sören
Wheels did not fit
Wheels did not fit. Brake calipers in the way. No response on mail. No phone number that leads to a person only FAQ in phone format. You need to change to 0 % fit guarantee. Can you just respond so I can return the wheels. I have had to order from somewhere else.
14 November 2025
Unprompted review
Reply from Bythjul
Thank you for your review.
We want to start to apologize for the long response time. There are a lot of people trying to get in contact with us during peak season of the coming winter and we're doing our best to reply to everyone as soon as possible.
We’re also sorry to hear that your tires wasn't a perfect fit. To clarify, our Fit Guarantee applies to ensuring that the tires fit your vehicle’s hub correctly. It does not however guarantee compatibility with existing rims, which unfortunately is only something the owner of the car would know.
We know it can be tricky to buy car parts and you're always welcome to contact our customer support during telephone hours for guidance before placing an order. We're there to assist you and your need.
- Sören
Order that didnt show up
Ordering winter tiers and deliver to a nearby workshop. Went there to my booked time and found out that they only got three delivered. Call customer service that made a complaint. I was told that they would contact me in near future. After 3 days i call again and they havent even seen on this and the reason was that it has started to snow now so they where busy. They blame it on DSV. i checked with DSV by my selves and they only got 3 tiers delivered. So: here i am payed for tiers that havent been delivered and not a sound from byt hjul.
Shame on you !!!!
12 November 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
It's truly unfortunate to hear that a tire was missing from your delivery. Naturally, as a customer, you should be able to expect that all items you ordered are also delivered, and we apologize for this incident.
I have looked into your case and see that DSV has located the tire at their terminal and will deliver it as soon as possible. We are very sorry for the inconvenience this has caused you.
We appreciate you taking the time to provide feedback and hope you have a great day!
Best regards,
Sara
Bythjul.com
0771-32 32 32
Tires gone missing and old.
I ordered two sets of tires. One was available in the garage, the other set was missing. No telephone support during weekends.
The set which did arrived was manufactured 39/23. That is over 2 years from today.
25 October 2025
Unprompted review
Reply from Bythjul
Thank you for your review!
We are very sorry to hear that one of your tire sets appear to be missing. I have reviewed your ongoing case and we are still figuring out where the rest of your order is located. We will get back to you through email as soon as we know more.
Regarding the tires' age; we follow the guidelines of The Scandinavian Tire & Rim Organization which considers that tires manufactured within 3 years should be regarded as factory new. As long as the tires are stored according to the manufacturer's recommendations, the quality is not affected.
We appreciate that you have provided feedback on our service.
Best regards,
Sara
Bythjul.com
0771- 32 32 32
DSV not a reliable shipping firm
Ordered 4 winter dires on sunday 19/10 and booked shifting for 24/10. The shipment were booked by bythjul with DSV on 2025-10-21 03:45 and pickup req. in Gothenburg on 2025-10-21. The shipment was scheduled to be delivered on 2025-10-23 according to DSV tracking page. The booked shifting of tires was scheduled for today 2025-10-24 but still no sign of the tires being delivered.
The tracking page states IN TRANSIT with estimated delivery 2025-10-24 07:15-09:15 and the time is now 2025-10-24 12:50 !!!!
DSV sucks !!!
UPDATE 2025-10-24: Going to the place where they shift the tires, I found out that the tires had arrived and they managed to shift them for me.
I'm happy with the tires and bythjul but not the delivery company DSV who still indicates the shipment is in-transit.
24 October 2025
Unprompted review
Reply from Bythjul
Thank you for your feedback!
It is truly unfortunate that you have experienced issues with the delivery. Of course, at Bythjul, we aim for the entire process from order to delivery to go as smoothly as possible and we apologize for what happened.
We appreciate you leaving a review of our service and wish you a nice day!
Best regards,
Sara
Bythjul.com
0771- 32 32 32
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