WARNING!!! Horrible company and even worse customer service, I received 3 tires and the 4th wheel will be sent later on...who knows when that will be. I called customer service and the woman said the... See more
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See what reviewers are saying
It's a scam ordered new tires took a week and then they sent a mail that the order has been annulated, and it's been 4 days now no money back and they don't respond to my mail.
Web page says tires in stock but they arrived 11 days later. Approximate date of delivery before entering the order is essential. Fourtantely I could use my car with the old tires, while waiting for t... See more
The Tyers Should Have Been Deliverd Within 5 Days But It Took Almost 14 Days To Arrived. Could Not Use My Car For Several Days. Don't Think I Would Use This On-line Service Again.
Company details
Written by the company
Prisjämförelse, hitta onlinebutikernas bästa erbjudanden för just dina däck, fälgar och biltillbehör. På Dack-online.com hittar du alltid återförsäljarnas bästa priser
Contact info
Franz-Joseph-Str. 11, 80801, München, Germany
- +443308080353
- order@dack-online.com
- www.dack-online.com
1.3
Bad
122 reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged my card then did not ship the…
Charged my card then did not ship the gun. Then they want to charge me 5% to cancel. Total scam. Avoid at all costs!
30 September 2025
Unprompted review
Ordered Hakkapelitta winter tires.
Ordered Hakkapelitta winter tires.
Got them to Sweden 4 days later. Soft rubber and "only" 2 years old since production. I was skeptic at first ordering tires online, i was expection much older and harder tires.. but im happy now!
25 September 2025
Unprompted review
It's a scam
It's a scam ordered new tires took a week and then they sent a mail that the order has been annulated, and it's been 4 days now no money back and they don't respond to my mail.
30 June 2025
Unprompted review
Warning, Warning, Warning
Warning, Warning, Warning. They don´t deliver on time, returned 2 of my 4 tyres that I ordered and destroyed my vacation. Unprofessional, sloppy and run by absolute morans.
10 June 2025
Unprompted review
Reply from Dack-Online
Hi,
Thank you for your feedback, and we're truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand your frustration—especially when plans like a vacation are affected.
To investigate what went wrong and make things right, could you please provide your order number? We take these matters seriously and would appreciate the opportunity to look into this further.
Team dack-online.com
WARNING!!!!
WARNING!!!
Horrible company and even worse customer service, I received 3 tires and the 4th wheel will be sent later on...who knows when that will be. I called customer service and the woman said they will contact me about the order, the woman hung up on me after I questioned why they give me tracking number for a parcel that hasnt left their warehouse. I wish I checked with Trustpilot first.
2 January 2025
Unprompted review
Reply from Dack-Online
Hej,
Tack för din recension.
Vänligen acceptera våra ursäkter för besväret.
Vänligen ge oss ditt ordernummer.
Med vänliga hälsningar
From 5 to 15 days delivery time
The customer support is worthless, the delivery time change from 5 days to 15 days after the order is completed. Never again..
8 July 2024
Unprompted review
Delivery from stock took 11 days…
Web page says tires in stock but they arrived 11 days later. Approximate date of delivery before entering the order is essential. Fourtantely I could use my car with the old tires, while waiting for the shipment. Once the date for arrival was confirm it was no further delays.
16 July 2023
Unprompted review
Good price and quick delivery!
9 December 2021
Unprompted review
I have not received the tire yet even…
I have not received the tire yet even though the tire was ordered 2 weeks ago.
Poor service.
18 November 2021
Unprompted review
I got one completly wrong tire
14 October 2021
Unprompted review
i have paid my tires but i dont have…
i have paid my tires but i dont have any tires.
15 September 2021
Unprompted review
Very fast and good.im happy because it…
Very fast and good.im happy because it arrived fast and to My door.
11 September 2021
Unprompted review
Over all satisfied
Delivery time was a bit too long but ok (I think about nine days to Sweden). Haven't checked manufacture date yet, hope it's ok. Over all satisfied.
3 August 2021
Unprompted review
It was ok but the time of delivery was…
It was ok but the time of delivery was a little too long. I am satisfied anyway
8 July 2021
Unprompted review
Favorable price
Favorable price, fast delivery to the door, even though the Swedish postcompany was involved.
3 November 2020
Unprompted review
Fast delivery at a decent price
Fast delivery at a decent price, but the tires were manufactured over a year ago.
17 October 2020
Unprompted review
Very swift and affordable!
Very swift and affordable!
The tires were delivered from Germany to Sweden in less than 48 h at a very low cost.
17 August 2020
Unprompted review
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