Grace Removals Group - Brisbane Reviews 

245
•
TrustScore 4.5 out of 5

4.4

420 Sherbrooke Road, 4110 Willawong, Qld, AU

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a great team at Grace! Alan, Ken, Richard, and Arno are fantastic! Their attention to detail, taking care of Metro’s equipment as their own, as well as their humorous attitude... See more

Company replied

Rated 5 out of 5 stars

The team were very flexible and accommodated our schedule changes without missing a beat. When on site they got about their work with no fuss, just got stuck in and made it happen in the minimum amou... See more

Company replied

Rated 4 out of 5 stars

I was more than happy with the booking and packing and move and delivery service. All people were courteous and "take charge" attitude but for one small exception. My disappointment was a missing c... See more

Company replied

Rated 4 out of 5 stars

UPDATE: We got a call after this review and got our container about 3 weeks later. Friendly 2 guys who delivered it. Only one bowl was broken out of all the boxes. I am changing my rating because of t... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Logistics Service
  4. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 420 Sherbrooke Road, 4110, Willawong, Qld, Australia

  • 1300725991

4.4

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(245)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot speak more highly of the team

I genuinely cannot speak more highly of Liam Mafi and his team. They led the Mount Gravatt removal under tricky conditions - summer conditions, lift broken, and bulky/awkward items. Despite these hurdles, the team were ready for the challenge, kind, and in good spirits. Just genuinely keen to get the job done right.

To add to the positives, Liam and his team were spot on with timing and packed in a manner that could only be described as lightning speed, without losing any quality in the packing.

Thanks team - will use this crew again!

27 January 2026
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Jazmin,

We're happy to hear that the team overcame the challenges of your move! It's great to know their speed and careful packing impressed you. Thank you for your kind words; we appreciate your recommendation and future business.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent, efficient & easy moving experience

We recently engaged the Grace Removals team to assist with a medium/large-scale business relocation, and the experience was excellent from start to finish.

We had to pack up and move an entire medical practice from one premises (within a retail precinct) to a double-story building and the entire team made the move such a swift and easy experience.

Nathan, Jon, Mason & Cody in particular were organised, helpful and extremely professional, handling a complex move with efficiency and care. Communication was clear throughout the process, timelines were met, and nothing was too much trouble.

It’s clear they’re experienced in commercial moves and understand the importance of minimising disruption to business operations. We wouldn’t hesitate to recommend Grace Removals to any organisation planning an office relocation and would absolutely use them again.

23 January 2026
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Lauren,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving day

The initial meeting with Nathan was very thorough and he picked up on a number of items I hadn't even thought to move. The pre-prep with delivery of crates and labels and clear communication was great. On the day Michael and his team were fantastic. They worked so hard, were super enthusiastic and made the whole move so easy!

20 December 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Kate,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The team were friendly

The team were friendly, engaging, helpful, worked fast but not carelessly.
Always open with communication
Highly organised and efficient

22 December 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Bridgette,

We're delighted to see that you enjoyed your experience with us! Thank you for leaving us a rating.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Accommodating…

The guys were very helpful by placing everything where I required to be placed. I had a full truck and they unloaded it in three and a bit hours.

26 December 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Kaye,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Happy to recommend Grace Removals Group

Organising the date and time for the clean out of the club was timely.
The team responsible for cleaning out the club were efficient and easy to deal with. They also were able to assist with additional work at short notice.

17 December 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Chris,

Thank you for choosing Grace and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Brisbane office move

The team worked efficiently and ensured the area was left clean throughout the move. Jack, in particular, was exceptionally polite and well-organized. His planning and coordination deserve a five-star rating. Jazmine was very prompt and clear with communication throughout this process, it has been greatly appreciated.

9 December 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Hi,

Thank you for your kind words. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Exceptional

We could not praise the Grace team more highly. They took what is generally one of the most stressful life occasions - moving home - and turned it into a seamless experience.

From Vlad’s initial consultation and walk through, to Juanita and the ops team - the process was clearly mapped out and the communication reliable and the team accessible always.

Our gorgeous packers, Peta and Dan, worked their magic and brought the laughs with them. And not a single item broken at the end!

Our uplift and delivery crew, Leo, Rai and Lucas were incredible. So careful with all our belongings and everything secured and protected perfectly.

As soon as we’d finished unpacking the team went out of their way to expedite collection of all our empty boxes and paper. This meant we could really start to settle in sooner.

We couldn’t be more thankful and happy with every aspect of Grace this week. Now if only the rest of life was as easy….

20 October 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Hi,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Rated 5 out of 5 stars

Flawless!

The team that was sent to us was absolutely perfect
Very Professional, nothing was an issue and always willing to help and assist.

Moving is a always painful and disruptive no matter what - Its just the nature of moving
The biggest factor for me was the Graces delivery teams willingness to help, which really ease any unexpected spikes in anxiety

The crew that was sent out was perfect and represented Grace to its fullest - I would highly recommend Grace in the future

Shout out to
Our Moving Consultant: Nathan
And the Site Leading: Kanwar & the Team!

9 September 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Hi,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals - Highly Recommended

We recently engaged Grace Removals for our office relocation and were extremely impressed.

From our initial meeting to plan the move, through to the final stages, the team was punctual, organised and handled all items with care. Setting up computers and systems was seamless and our team experienced no downtime.

The move was efficient, stress-free, and highly professional — we highly recommend them.

18 July 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Stacey,

We're glad to hear your experience was stress-free. Thank you for sharing!

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great company Great service Great Staff…

Great company Great service Great Staff will use again

7 September 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear John,

Thank you for your kind words. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Very helpful and pleasant staff provided

19 August 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Helen,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great experience with Grace

We had a great experience with Grace Removals. Right from the first phone call with Solomon to the delivery and unpacking we could not fault the team from Grace. The boys were obliging, helpful and very thorough. We would highly recommend Grace to anyone looking for removals and if ever we move again (which I hope we don't) we would definitely be giving Grace a call.

1 September 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Scot,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish.
Thank you

25 August 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Paul,

Thank you for your kind words. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Don’t look anywhere else - you won’t be disappointed with Grace!

From start to finish this company were worth the money! We moved from Brisbane to Newcastle upon Tyne (UK), and had no issues at any time.

There was plenty of packing materials delivered before our moving date (at our request) to enable us to start the packing ourselves, and then the company packed up our kitchen, TV’s and artworks.

In the day of moving the fellas turned up and packed the items as I said, and also wrapped all of the furniture in special packing materials which protected it all - nothing was damaged at the time of unpacking!

We were able to track the shipment as it travelled across the seas to our new home!

At the time for delivery in the UK, there was a delay to the original date, but we were kept fully informed. The day of delivery went smoothly, with the lads who unloaded the container doing a fabulous job!

All paperwork and customs paperwork was sorted out by Grace. I would 100% recommendation them! We had no complaints.

They also assisted us with arranging our pets to be moved through Jet Pets - they were also 10/10!

23 August 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Alexis,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving at 60+

My wife and I are in our 60's. We needed to downsize.
I was so stressed - we had lived there for 25 years.
Vlad came and looked around and said it was not a problem. Cheyenne answered my weird emails, and the date changed 3 times - not a problem. The packers came and were absolutely beautiful - then the boys came to move us - my wife wants to be their grandma - nothing was an issue including brining bed bases too bit for the lift up 3 flights of stairs.
I am convinced - ONLY by using this team could we say goodbye to our home of 25 years and start our new life - not as stressed destroyed humans but as people who had witnessed a company come alongside us and put their arms around us and walk with us into the next phase of our lives.
I cannot tell you just how special these people are.
The quote was so low - I only realized now that our friends moved us - thank you.
John and Sue

19 August 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear John,

We're delighted to see that you enjoyed your experience with us! Thank you for leaving us a rating.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Thanks heaps Grace

Very professional from our quote(thx Vlak) right through to delivery of our interstate move. ( thx Hobart crew)
The staff were great to deal with
and very helpful, moving interstate is very stressful at most, it was great to feel confident with this part of our journey 😊
A few pieces of difficult items, and the guys nailed it with their expertise. My phone calls always taken and actioned promptly.
Thx again
Wayne & Marina

11 August 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Marina,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Adapted to the needs of the job.

Good communication from the team, before and during the project. The guys doing the work turned up on time, were organised and did a great job. The best thing was they listened to instructions, took on board feedback and adapted to the needs of the job, to get it done right for the client.

28 July 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Brad,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Nick and team are amazing

The team did an amazing job on our office removal. They were extremely professional and carried out the works efficiently and with no complaints even though it was a 3 storey house. They even went above and beyond at the destination site by helping me move furniture to other buildings in the area, which was above their scope of works. 10/10 and I would highly recommend no only Grace removals but Nick and his team.

21 July 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Toni,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very professional from 1st consultation…

Very professional from 1st consultation with Tim through to quotes and options.
Packers and movers where brilliant and well organised

22 July 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane


Dear Russell,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look