GoSimpleTax Reviews 

2,808
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, straightforward, and highly efficient for their tax returns, often describing it as stress-free and intuitive. Many appreciate the excellent customer service, noting helpful and professional support with quick response times. The platform's user experience is frequently praised for simplifying a complex process, especially for non-UK residents. However, some people were dissatisfied with aspects of the website's design and clarity, noting that the interface could be more up-to-date, that certain dropdown boxes or pages were unclear, and that more upfront explanations were needed for complex issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software clear,... See more

Website

Clients share ambiguous opinions on the website, with many finding it easy to use, well-laid out, and simple... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, helpful, and patient... See more

Service

People report positive experiences with service, with many customers praising its ease of use and efficiency... See more

Response time

Users describe positive interactions with response times, with many appreciating the prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,808)

377 reviews in the last 12 months

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Rated 5 out of 5 stars

Takes the Confusion Out of Self Assessment

GoSimpleTax really takes the stress out of completing a tax return. The step-by-step process makes it clear what information is needed, why it’s needed, and how it affects your tax position. Rather than feeling like you’re filling in a complex HMRC form, it guides you through each section in plain English and helps you understand things like pension contributions, Gift Aid, and savings interest. It made the whole process much quicker and gave me confidence that I hadn’t missed anything important.

6 June 2026
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Reply from GoSimpleTax

Thank you for your review Tom, and we're very pleased you found the software so useful.

Rated 1 out of 5 stars

Website buggy

Website buggy, wanted to charge me again for a service already paid for. Will not use again

6 June 2026
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Reply from GoSimpleTax

Hello Jan, thanks for your review; did you contact the support team for assistance? They usually respond very quickly and can help you through most problems.

Rated 3 out of 5 stars

Suitable for overseas residents or not.....

As an overseas resident I have to submit several documents to HMRC to prove my residency. However, the maximum size of 5MB in the software is insufficient. You have to scan all your documents in as one pdf file, then compress it using a free online tool. No one said that, you have to figure it out yourself. Also, the completion of the forms hip hops about and does not follow the format of the paper version. Not all box numbers are specified either. Apart from that, the final pdf looks better than the hand written forms submitted in the past.

It is now a question of waiting to see if HMRC will accept the tax return via GoSimpleTax as overseas residents with rental revenue in the UK are not allowed to use the Government Gateway facility.

4 June 2026
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Reply from GoSimpleTax

Hello Carol, thank you for your review. Have you contacted support for assistance with the queries you had - they respond quickly and deal with most things pretty much right away. I suggest that you do as you should have received a confirmation email back from HMRC after you used the software to file your return, so if you do not have that it may be that your return was not filed. Contact them at support@gosimpletax.com. Thanks

Rated 5 out of 5 stars

So easy to use

So easy to use

4 June 2026
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Reply from GoSimpleTax

Thanks for the kind review Kevin, pleased you found it so easy to use.

Rated 3 out of 5 stars

Simple to use but pricing info is vague

Doing the forms is very easy, especially as I only have pension income to deal with.
Also, living in the US is also made easy by the simple to use form 109.
I gave the 3 star review as I found the pricing structure incredibly confusing and I believe I vastly over paid to simply submit 2 tax returns

3 June 2026
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Reply from GoSimpleTax

Thanks for your review Nick and pleased you found the software easy to use. I'll pass your comments on pricing to the marketing team.

Rated 5 out of 5 stars

Makes Self-Assessments so much easier!

We live overseas and using GoSimpleTax has made life so easy when completing our Self-Assessments. We've used the website for about 3 years now. Easy to use and takes away the stress of have we or haven't we done things correctly! Would highly recommend!

4 May 2026
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Reply from GoSimpleTax

Thanks for your kind review Lisa and we're pleased you found the software so useful.

Rated 5 out of 5 stars

Quick and simple

As my taxes are relatively simple and do not change significantly overy time, the software makes it extremely fast and intuitive to fill in the tax return. Well done!

1 June 2026
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Reply from GoSimpleTax

Thank you for your review and we're pleased the software speeds up this task for you.

Rated 5 out of 5 stars

Good customer service, very clear interface

Very clear. Very intuitive. Gave me a discount as a first time user even though I forgot to apply the voucher at payment.

21 May 2026
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Reply from GoSimpleTax

Thanks for your review, and sorry you forgot about the voucher, but the software will have saved you money as well!!

Rated 5 out of 5 stars

Really easy and straight forward to…

Really easy and straight forward to use. Allowed me to send the SA109 form making life easier when your abroad. Really quick and helpful customer service aswell.

22 May 2026
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Reply from GoSimpleTax

Thanks for your kind review Sarah and pleased we were able to assist you with both software and service.

Rated 5 out of 5 stars

Great customer service and easy to use…

Great customer service and easy to use software. They were very helpful when I couldn't work out how to do something and replied promptly to the online chat help service. Would recommend for anyone having to file an overseas tax return to the UK.

4 December 2025
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Reply from GoSimpleTax

Thanks for the kind review Rosemary and glad we could assist you.

Rated 5 out of 5 stars

Simple experience

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too.
One suggestion would be to change the colour coding from red and green for those of us who are red/green colourblind. Maybe a large tick and/or X to signify that the various elements were fit to submit or required further info.

25 May 2026
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Reply from GoSimpleTax

Thanks for your review Steven, will pass your suggestion onto the team.

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