GoSimpleTax Reviews 

2,804
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, making tax returns straightforward and less stressful, especially for non-UK residents or those with complex situations. Many appreciate the intuitive interface and features like copying previous year's data, which significantly speeds up the process. The customer service is frequently praised for being helpful, patient, and providing quick, professional responses to queries. However, some reviewers were not happy with certain aspects of the website's user experience, mentioning issues with color coding for colorblind users, unclear dropdown boxes, or occasional glitches. A few other people also felt that the online help could be more specific, sometimes directing them to external resources rather than providing direct guidance within the software. Some customers also noted slow system performance or difficulties with the verification process, leading to frustration and delays.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the process quick, easy, and... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use, intuitive, and simple... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and efficiency of... See more

Service

Customers consistently note positive experiences with service, praising its helpfulness, efficiency, and ease... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using very expensive software for years as a practising Chartered Accountant but Its brilliant for the price for small business owners. On line help has been excellent throughout. Highly r... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(2,804)

372 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy 2025/26 tax return

I was able to complete my 2025/26 tax return and found this very easy to use, especially as I had to sort out some CGT items. The support was good and pointed me to the relevant guides.

22 June 2026
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Reply from GoSimpleTax

Thanks for your review John and pleased you completed your return and received good service off the support team.

Rated 4 out of 5 stars

No complaints on producing my tax…

No complaints on producing my tax return to the HMRC. Just one small criticism. As I am of a certain age I found it a little stressful not to have available the online chat support line. All support is now by email.

19 June 2026
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Reply from GoSimpleTax

Thanks you for your review Teresa, pleased you were able to file your return and the chat support is available during business hours.

Rated 5 out of 5 stars

This Software works well I am happy…

This Software works well I am happy with the resulting successful submission of my UK tax return. I found the Software easy to navigate and easy to use. A product that adds value and is well done.

15 June 2026
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Reply from GoSimpleTax

Thanks for your review Ian, pleased the software was so useful to you.

Rated 2 out of 5 stars

It does the job (I think...) but omg

It does the job (I think...) but omg the truly dreadful user interface will drive you crazy. These people are tax geeks and need to employ a designer/user experience expert.

13 June 2026
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Reply from GoSimpleTax

Hello Peter, thanks for your review. "Beauty is in the eye of the beholder" is probably apt in this case - we get as many people saying they love the interface, as say they don't. It wills save you a fortune over using an accountant to do your return though!

Rated 1 out of 5 stars

I thought I had completed it but for…

I thought I had completed it but for some reason it wasn't submitted. I had no reminders from GoSimple. They have been increasing their prices as well so maybe it is time for a change.

13 June 2026
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Reply from GoSimpleTax

Hello Malcolm, did you contact Support over this issue? If you had succesfully filed, you would have received confirmation in the software and a follow up from HMRC. If not, please contact Support and they will assist you.

Rated 5 out of 5 stars

Straightforward

It took a moment to get to grips with the system again, but once there it was fine.

12 June 2026
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Reply from GoSimpleTax

Thanks for the review William, your software skills sound second to none! Glad the software dealt with your return!

Rated 5 out of 5 stars

Easy to use

Easy to use. Provide webminars frequently. Responsive CS.

12 June 2026
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Reply from GoSimpleTax

Thank you for your review and pleased the team were able to assist you.

Rated 5 out of 5 stars

Incredibly patient and helpful support

I am fairly adept at submitting my SA100 tax return online to HMRC but can no longer do this as I am in Spain and subject to double taxation rules. The options are to fill in a SA100 and SA109 and post them or use HMRC approval 3rd Party software. I chose GoSimple. I can’t say that my first submission was simple, I found it a huge learning curve. But GoSimple support was always there to respond swiftly and patiently hold my hand during the process. I must have asked for support over a dozen times and yet was never made to feel a nuisance. Having achieved this successfully in 2026 future years should be a lot easier unless HMRC change the requirements.

11 June 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for your review and we are pleased that the support team were able to assist you with your return.

Rated 5 out of 5 stars

Very well laid out site

Very well laid out site. Makes you confident that your filling out your tax returns correctly

11 June 2026
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Reply from GoSimpleTax

Thank you for your review, and pleased you found the website reassuring.

Rated 5 out of 5 stars

Easy to use with helpful support

Easy to use with helpful support. Delighted to have found GoSimple Tax. Many features to recommend, including remembering previous years entries, helpful pop up tips, and calculating tax liability every time an entry is made. Would thoroughly recommend!

7 June 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review Bill. Pleased you found the software easy to use with all the features you need.

Rated 4 out of 5 stars

Simple and Straightforward.

Simple and Straightforward.
Only got stuck on “Submit “ Return. Managed to file the return after couple of attempts.

10 June 2026
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Reply from GoSimpleTax

Thank you for your review and that you found the software easy to use.

Rated 5 out of 5 stars

Takes the Confusion Out of Self Assessment

GoSimpleTax really takes the stress out of completing a tax return. The step-by-step process makes it clear what information is needed, why it’s needed, and how it affects your tax position. Rather than feeling like you’re filling in a complex HMRC form, it guides you through each section in plain English and helps you understand things like pension contributions, Gift Aid, and savings interest. It made the whole process much quicker and gave me confidence that I hadn’t missed anything important.

6 June 2026
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Reply from GoSimpleTax

Thank you for your review Tom, and we're very pleased you found the software so useful.

Rated 1 out of 5 stars

Website buggy

Website buggy, wanted to charge me again for a service already paid for. Will not use again

6 June 2026
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Reply from GoSimpleTax

Hello Jan, thanks for your review; did you contact the support team for assistance? They usually respond very quickly and can help you through most problems.

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