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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were unhappy with their experience overall. Customers frequently describe customer service as a nightmare, finding it nearly impossible to contact a human agent. Support is often unhelpful, unprofessional, and ends chats abruptly without resolving issues. Many also experienced significant problems with the service itself, including poor coverage, issues receiving calls and texts, and services not activating. Billing and payment issues are a common complaint, with people charged for services never received or activated. Conversely, a small portion of people felt the service itself was reliable, offering stable internet and good speeds, especially for long-term users. These customers often praise the excellent value and consistent pricing without unexpected increases, making it a cost-effective choice.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, with many finding it unhelpful, awful, and even... See more

Service

Consumers find service to be negative, with many describing it as useless, awful, and a disgrace, advising... See more

Customer communications

Customers consistently express frustration with the difficulty of contacting the company, with many reporting... See more

Payment

Clients share negative opinions on payment, with many reporting continued charges even after cancelling their... See more

Price

Reviewers mention ambiguous feedback about price, with some customers appreciating the affordability and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

After 6 months, I have a decided opinion that this service is raunchy. Telephony sounds like the first IP calls 20+ years ago. Most of the conversations were unintelligible and just made both parti... See more

Rated 2 out of 5 stars

Too difficult to get access to an agent; not all agents even know what they are doing; the 'contact us' on the website only brings you to a cancellation option... I could go on...

Rated 2 out of 5 stars

Joke, cannot contact them at all tried online just go round and round in circles. Customer service obviously doesn't exist.

Rated 2 out of 5 stars

Been with Gomo for about 5 years now and haven't had any service issues so far. However, they've now made it impossible to contact them - the chatbot is the only means and it won't direct you to a hum... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Information provided by various external sources

GoMO is Ireland’s newest and best-value mobile network provider – just €9.99 a month, forever. Unlimited data, calls, texts + EU roaming. Order your SIM!


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.9

All reviews

(1,335)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service is abasymal. The worst I've ever experienced.

Excellent value for money and for the vast majority of my time the service has been good.

Unfortunately when I have had issues and needed them resolved efficiently - you are met with the most brain-dead and incompetent clowns that have ever masqueraded as 'customer service'.

5 days no service now. Bill is paid.
It's a farce.

24 June 2024
Unprompted review
Rated 1 out of 5 stars

Useless.The ryanair of mobile networks

Anyone tells you if you go over your data allowance you will get decent speeds are telling lies.
They throttle your connection that much it is unusable.
It's not 4g you'll get.
As for roaming....non existent

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Gomo 5 star

absolutely amazing company and the best mobile service in Ireland. top notch.

Simply the best.

Nuts not reading terms and conditions. well, Darwin award.

13 June 2024
Unprompted review
Rated 1 out of 5 stars

Incredibly frustrating and concerning

Incredibly frustrating and concerning. While traveling abroad, I encountered severe limitations on network usage that led to rapid loss of phone reception and mobile data. This made essential tasks like using Google Maps or simply website browsing or making crucial calls impossible. There was no option to pay for additional mobile data when needed.

You are simply capped and that's it.

As a result, I'll be switching back to Tesco Mobile.

5 May 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a customer service

Absolute joke of a customer service. I have a simple SIM card problem and have sent numerous messages to a live chat that says it gets back to you with in 24 hours. Well they don't even do that. So frustrating.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

I have been with Gomo since they…

I have been with Gomo since they launched in 2019 and never had even a single issue with them . 9.99e a month unlimited calls and data for life even had my laptop connected to the hotspot for almost a year . Never had to worry about credit or data even abroad . Problem free service

21 April 2024
Unprompted review
Rated 5 out of 5 stars

The greatest help

I was dealing with such an amazing customer service girl called Ashleigh today. It could not get any better. She was such a great help! She was so smart, so intelligent and very professional one. She sorted out my difficult issue in no time, promptly and beyond expectations. That is why I am on my ninth cloud today. Good girl. Well done Ashleigh!

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Steer Clear!!

I'm freaking out. They keep taking money from my account yet we don't have a service anymore with them. I have no way of getting in contact with them. They took another €44.97 from my account today - help?!

13 April 2024
Unprompted review

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