Lyca Mobile IE Reviews 3,199

The lady I spoke with was excellent.

I arrived back in Ireland after 2 years and topped up my old LycaMobile SIM card, thinking I’d be able to continue using it. It didn’t work. Ok, that’s fine.

But then, LycaMobile started auto charging me 18 euros per month to renew the phone service. I didn’t have an account and couldn’t log in or remove my card. I tried adding an alternative card with zero funds on it to force a bounce, but they simply retained my original credit card details and resumed re-charging it.

I contacted support and went through a long process of being asked to give details of transactions, card details, and names of services, before being told the account had been invalid from the start so I wouldn’t be charged. I said no, that’s not true as I have been charged every month for almost a year now.

They said nothing they can do, ask your bank for a chargeback. I said fine, but remove my card please so I don’t continue to be charged further. They say they can’t.

I now have to cancel my credit card and update all of my other direct debits, and get a new credit card, while on the other side of the world, to stop being charged by LycaMobile for no reason. I am now over 200 euros out of pocket for zero service.

I had difficulty completing an auto-renewal cancellation for both my phone and my wife's phone.

I got in touch with customer service via the website. This meant I had to go through the chatbot, but eventually it connected me with Marizabel who was efficient, helpful, courteous and professional. We got confirmation via text message to our phones that our requests had been completed, and reference numbers to keep for future reference.

My five stars are for Marizabel! Thank you for your help today.

Cannot log into account after purchase.

Lyca number provided is a landline number and you provide a text confirmation process.

Cannot download e-sim not contact any support ?

Hello,

I am contacting you regarding my Lyca Mobile service in the Edenderry, Offaly area. Although I have an active plan with unlimited internet, the speed is extremely poor.

I have performed several speed tests and I am getting around 1 Mbps download with very high ping, even when my phone shows 4G+ or 5G. I would like to point out that the signal is extremely weak and unstable, and the connection is almost unusable for normal browsing.

I have checked the APN settings and they are correct, and I have tested both 4G and 5G, but the issue still persists.

Please check if there is any limitation on my account or if there are network issues in my area, and provide a solution.

Thank you.

I was having an issue with my mobile data - it wasnt working. Marizabel helped me to solve the issue. Marizabel is absolutely professional, polite and efficient.

Hard to reach anyone who can make any sense or have any kind of relative conversation in relation to the issues you face. They do, however, like to apologise even before you've told them of your issues. If you're lucky, you'll have someone willing to help, but personal experience is that there's nothing wrong, and if you challenge that, the line drops.
Service signal shows high, but then drops, then your call conversation degrades until the other caller can't make any sense and usually hangs up.
WORNING, if you tell them that you aim to leave as not fit for purpose and you're under contract (12 months etc), they will gladly port your number, close your account and charge you the remaining costs left for the year as a one-off payment.

I have had a very bad experience with them. I purchased a three-month bundle for €45 and the eSIM shows as invalid. I have been like this for a month, without data or calls, and they are not providing any solutions. They take days to respond to emails and it is useless. When you call the phone number, you only get a robot that is also of no help.

He tenido una malísima experiencia con ellos. He comprado un bono de tres meses por 45€ y la eSIM aparece como inválida. Llevo un mes así, sin datos ni llamadas, y no ofrecen ninguna solución. Tardan días en responder a los correos electrónicos y no sirve de nada. Cuando llamas por teléfono, solo hay un robot que tampoco resuelve nada.

One of the worst stresses I’ve had to go through. So much BS you have to put up woth as a customer and you basically have to become an expert with their systems to work around it and not get scammed. Even after leaving and moving my number away, unlike every other service provider, they continue to charge your card monthly (for nothing) until you explicitly stop that too. But you can’t log into the app without a Lyca number…

Well I thought I was finished, but they invited this review.
"please feel free to review this email experience at the following link: =====lycamobile.ie. ==== Please include my name and the reason for contacting us."

They still have not refunded my initial payment for a sim card that never worked, it just sat in my tablet "updating"
I paid over 42 euro up front for the mobile account and they never produced any service whatsoever, and have finally said they will refund 33 euro.
I sent dozens of emails and had numerous calls to their helpline with nothing but conflicting information and instructions to use an alternative comms method.
It was only when I approached Comreg, they actually did anything, but it simply isn't enough.
I paid for a service I didn't receive. I have lost hours as well as money on my landline chasing up the money they took from me. This type of service only survives with the deliberate contact difficulties they themselves introduce.
My complaint reference for Comreg had to be chased up, it came outside the timeframe allowed and as my website details were called into question, my request for for data under a GDPR application was totally ignored.

These do NOTHING unless forced into it by someone with authority.

I strongly advise anyone to avoid Lyca Mobile.
My phone service has been completely unusable because their system still has an old eSIM profile linked to my account. This technical issue prevents me from activating my new eSIM, leaving my phone non-functional.
I contacted customer support multiple times and even sent a formal complaint email 10 days ago. I have received zero response.
Even worse, during one of my calls with their support team, an agent verbally insulted me on a recorded line, which is completely unacceptable for a telecommunications company.
At this point I have:
No working phone service
No response from customer support
No resolution to the issue
If this situation is not resolved immediately, I will proceed with:
Filing an official complaint with ComReg (Ireland’s telecommunications regulator)
Requesting a chargeback through my bank for service not provided.
Extremely disappointing experience.

I had to rewrite my previous 1-star review for Lycamobile Ireland because my experience was so frustrating it deserves it. It’s like they’ve perfectly blended incompetence with carelessness. Sure, they offer very competitive prices—but it comes at a cost.

First, their customer care support is a shamble. You could write an essay about how bad it is. Second, SIM activation is an absolute disaster. I’ve never experienced anything like it. After weeks of trying and following their step-by-step directions, we finally gave up and signed up with another provider, who sent a SIM and activated it within two days. Lycamobile, on the other hand, took more than a week to deliver a SIM and three weeks to literally never activate it—despite us following every single instruction they gave.

Even more frustrating, customer support repeatedly promised to “sort it out” or escalate the issue—but a few days later, you have to contact them all over again (Monday to Friday). And judging by the declining star ratings on Trustpilot and countless similar complaints, it seems they really don’t care about feedback.

So, yes—it’s cheap. But in reality, it’s a total hit or miss. I can’t comment on their cellular signal because I never actually got the chance to use it, even though we paid the first monthly fee.
Bottom line: if you have a lot of free time and are unemployed, maybe you can afford to waste it chasing Lycamobile Ireland’s customer service—but as far as I’m concerned, I strongly discourage anyone from switching.

I subscribed to their service for a month for two SIM cards, one for me and one for my daughter. Unfortunately, after two weeks, they blocke my daughter's account.
She couldn't make or receive calls, and there was no internet access.
I bought for my daughter a new SIM card from another company.
Unfortunately, I was surprised to find that they had deducted the renewal fee from my Mastercard, even though they knew the account was blocked
I contacted them by Email and asked them to refund my daughter's subscription fee of 9 euros, providing them with all the necessary information.
Unfortunately, they were uncooperative and requesting additional information without disclosing what that information was.
Therefore, I believe I will not renew my subscription with them.

All the 5-star reviews are fake
The service is horrible, even terrible customer support. You lose connection and you'll never get it back. STAY AWAY FOR YOUR OWN PEACE OF MIND

I have recharged unlimited for an year and had no network or mobile data for a week, i had to spent a day contacting customer care to get network connection but still no mobile data yet, its been weeks...

Rian was quick and to the point to accommodate my query

16th March. Further update.
Just got a text from lycamobile saying the issue is resolved and I am fully connected. It's wrong!

In fact I still have the exact same issue! Nothing has changed!! No data after phone call and Airplane mode fixes the issue.

Tried a sim from another provider (48 Mobile) on the same phone and it does not have any issues. (They also use the Three network.)

Definitely a lycamobile issue... the wait goes on....

16th March Update.
No. I have checked email and spam folder. No instructions received. Please resend.

10th March update: 5 days later, still no contact apart from auto-response saying "Send us your details" which I did.

*****
I reported the same issue 3 times on past 2 months and have not yet received any technical support response.

I keep losing 4G data connection - could be 6 - 8 times per day basically every time I
1. Take or receive a voice phone call
2. Send or receive an SMS

Nothing to do with coverage. I am not moving at the time.
Nothing to do with my Samsung phone - I have tried other phones with same SIM
Nothing to do with SIM - I replaced the SIM with new Lycamobile SIM. No effect.
The only way to recover 3G and 4G data connectivity is to go into airplane mode and back out. Data recovers EVERYTIME when I do this. Same on both phones.

I am a former engineer in the telecoms industry and my company used to build 4G radios. So I am reasonably well informed on this topic.

The issue looks to me to be that ON LYCALMOBILE IRELAND NETWORK all the CALLS AND SMS use the 2G NETWORK!!. (Like we were back in the 1990s!!! )

The Lycamobile network then fails to re-establish the 3G or 4G data connection.

Nobody on the help desk (in India I assume) listened. Just told me it was phone issue, or SIM issue. On top of that they were really rude on the call when I asked to explain how that could be the case given the info above.
Automated emails said I would be contacted. heard from nobody.

A bad review on Trustpilot - but I hope everyone can see why. TERRIBLE MOBILE SERVICE and AWFUL CUSTOMER SUPPORT.

Horrible experience! Mobile data intermittently fails / does not work despite correct APN settings, top-ups, and troubleshooting steps.
Since first day I cannot use mobile data reliably, and customer service has not resolved the issue.
Ah you can't cancel auto renewal...