not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team provided such pleasant and polite service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Missing box(s)
I did not receive the full order. Missing 2 box. This may be supplier issue but the consignment did not indicate number of box's so i have no way of knowing.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand how frustrating it is to receive an incomplete order when the total number of boxes isn't clearly indicated on the paperwork.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the shipment records with both our hub and the sender.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery was quick and that our team provided such friendly and helpful service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Worse delivery company in whole…
Worse delivery company in whole Ireland, I don't understand why some business still using this company. Parcel sitting in local hub for 3 days, customer service is awful, for 2 days I was waiting on phone more than 20 minutes, being 3rd in the line. Finally got through and they don't even know when parcel going to be delivered.
13 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us. We understand how frustrating it is when a delivery takes longer than expected and when you experience long waiting times on the phone.
Please reply to our Trustpilot request with your tracking details so our support team can look into this delay and assist you.
Warm regards,
GLS Ireland
Great service
Great service! Driver left parcels in the shed for me. Other companies just throw them over the gate, even if it's raining...
12 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the fantastic review! We are delighted to hear that you experienced great service and that our driver took the extra care to place your parcels safely in the shed.
We always strive to protect your deliveries from the weather, and we will make sure to share your wonderful compliments with our local delivery team.
Warm regards,
GLS Ireland
Quicker delivery than previously
Quicker delivery than previously, receipt of delivery helps, driver was great
11 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thanks a lot for the lovely feedback! It’s fantastic to know you experienced a faster delivery this time around and that our delivery receipt and driver made a great impression.
We truly appreciate your support!
Warm regards,
GLS Ireland
Impossible to find locations for drop…
Wanted to a make a return and downloaded my return slip, scanned the qr for drop off locations. The map is very difficult to navigate but eventually found a drop off point In Roscrea so drove 24km to find that they don’t take GLS even though they’re listed on the website. Impossible to find locations for drop off for returns. Website map out of date. Very frustrating!!
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us. We truly appreciate you pointing out that our website map was out of date, and we are working on updating our drop-off location information right away to make the process easier.
Thank you for your support!
Warm regards,
GLS Ireland
Always such a mannerly smiley man…
Always such a mannerly smiley man delivers my packages.
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team consistently brings such a positive attitude and mannerly service to your deliveries.
We truly appreciate your support!
Warm regards,
GLS Ireland
Brilliant service
Brilliant service, love the notifications previous to delivery, then again once delivered, excellent!
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our delivery notifications helpful and experienced such a smooth service.
We truly appreciate your support, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
We have the best service with Gls…
We have the best service with Gls always, the driver in our area will ring us before he arrives and could not do more to accommodate us. Always a great experience as we receive orders from Zooplus at least once a month.
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the glowing feedback! It’s fantastic to know that your local driver consistently provides such accommodating service for your monthly Zooplus deliveries.
We truly appreciate your loyalty and look forward to many more smooth deliveries to come. Have a great day!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know you can always count on us for a great delivery experience.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Zara delivery arrived by the most…
Zara delivery arrived by the most friendliest driver I have ever met 👏
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your Zara package arrived safely and that our driver provided such friendly and welcoming service.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
At first I didn't think it was…
At first I didn't think it was delivered then found they left it at the wrong house. I have my house number on my house so don't know why they left it at the wrong house.
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry for the confusion and concern caused when your parcel was left at the wrong location. We completely understand how frustrating this experience is.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this directly and assist you further.
Warm regards,
GLS Ireland
The worst service ever
The worst service ever, parcel not collected since last Wednesday. The driver is not showing up but reports to the management that "it's unable to collect the parcel because customer is on holidays" Radicilous!!!
12 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this collection delay to our attention. We understand how important it is to have your items picked up promptly, and we would like to get this resolved for you.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this status update and arrange your collection as a priority.
Warm regards,
GLS Ireland
Excellent ………..
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that you had such an excellent experience with us.
Providing top-quality service is always our main goal, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery man has to be the best…
The delivery man has to be the best delivery man ever. Always goes out of his way to get my items delivered.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share this glowing feedback! It’s fantastic to know that our driver consistently goes above and beyond to get your deliveries to you.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery arrived on the day as…
The delivery arrived on the day as promised
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know that your delivery arrived on schedule.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
The box was left outside my door
The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I don’t know what’s happening anymore!
The tracking number 21599941074
Reference 459875729
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was left exposed outside your door and arrived in an open condition. We completely understand your concern.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue directly and provide feedback to the driver.
Warm regards,
GLS Ireland
Great communication and speedy…
Great communication and speedy delivery. Also super that they ask for feedback.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our communication great and your delivery speedy.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
Delivery driver extremely polite and…
Delivery driver extremely polite and helpful, even carried the big heavy package into the house for me and put it exactly where I wanted it.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that our delivery driver was extremely polite and helpful, going above and beyond to carry your big, heavy package right inside and placing it exactly where you wanted it.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
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