Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was quick and arrived on time. Tracking updates were clear throughout, and the parcel was delivered without any issues. The only reason I'm giving 4 stars instead of 5 is that one of the heav... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Parcel left in the street outside the building where it remained for 9 hours available to anyone who happened to walk or drive by in that time. This despite my having left the building door unlocked t... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impossible to find locations for drop…
Impossible to find locations for drop off for returns. Website map out of date. Very frustrating!!
12 August 2026
Unprompted review
Always such a mannerly smiley man…
Always such a mannerly smiley man delivers my packages.
12 August 2026
Unprompted review
Brilliant service
Brilliant service, love the notifications previous to delivery, then again once delivered, excellent!
12 August 2026
Unprompted review
We have the best service with Gls…
We have the best service with Gls always, the driver in our area will ring us before he arrives and could not do more to accommodate us. Always a great experience as we receive orders from Zooplus at least once a month.
12 August 2026
Unprompted review
Zara delivery arrived by the most…
Zara delivery arrived by the most friendliest driver I have ever met 👏
12 August 2026
Unprompted review
At first I didn't think it was…
At first I didn't think it was delivered then found they left it at the wrong house. I have my house number on my house so don't know why they left it at the wrong house.
12 August 2026
Unprompted review
The worst service ever
The worst service ever, parcel not collected since last Wednesday. The driver is not showing up but reports to the management that "it's unable to collect the parcel because customer is on holidays" Radicilous!!!
12 August 2026
Unprompted review
Excellent ………..
11 August 2026
Unprompted review
The delivery man has to be the best…
The delivery man has to be the best delivery man ever. Always goes out of his way to get my items delivered.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share this glowing feedback! It’s fantastic to know that our driver consistently goes above and beyond to get your deliveries to you.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery arrived on the day as…
The delivery arrived on the day as promised
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know that your delivery arrived on schedule.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
The box was left outside my door
The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I don’t know what’s happening anymore!
The tracking number 21599941074
Reference 459875729
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was left exposed outside your door and arrived in an open condition. We completely understand your concern.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue directly and provide feedback to the driver.
Warm regards,
GLS Ireland
Great communication and speedy…
Great communication and speedy delivery. Also super that they ask for feedback.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our communication great and your delivery speedy.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
Delivery driver extremely polite and…
Delivery driver extremely polite and helpful, even carried the big heavy package into the house for me and put it exactly where I wanted it.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that our delivery driver was extremely polite and helpful, going above and beyond to carry your big, heavy package right inside and placing it exactly where you wanted it.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Excellent service and very quick…
Excellent service and very quick delivery within 24 hours of item being dispatched
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that your delivery was so quick and efficient, arriving within 24 hours of dispatch.
We truly appreciate your support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Great company
Great company. Alway accurate delivery time. Drivers always so nice. Very happy
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are absolutely glad to hear that you consider us a great company, that your delivery times are always accurate, and that our drivers are always so nice.
Consistency and friendly service are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to continuing to provide you with top-notch service!
Warm regards,
GLS Ireland
Information on parcel great
Information on parcel great, delighted to my front door, parcel in great condition
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know you found the tracking information helpful and that your delivery arrived safely at your door.
Warm regards,
GLS Ireland
received 1st update about the parcel…
received 1st update about the parcel few hours before the parcel was delivered to me what is the point of this?
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delayed notification regarding your delivery. We understand how important timely updates are so you can plan your day accordingly.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this specific update delay and help improve our notification system.
Warm regards,
GLS Ireland
Very quick and efficient delivery
Very quick and efficient delivery, normally it takes longer, but this time i was pleasantly surprised. Thank you
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your delivery was quick and efficient, and that you were surprised by how fast it arrived.
Speed and reliability are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Fantastic service and a lovely man…
Fantastic service and a lovely man delivered my package 📦 very pleasant and handsome.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s always great to hear when our drivers provide such friendly and pleasant service.
We truly appreciate you taking the time to share your feedback!
Warm regards,
GLS Ireland
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