GLS Ireland Reviews 

Delivery attempt recorded, but no actual attempt was made at my address.
Disgraceful service.
My parcel reached the local parcel centre and was shown as due for delivery that day, yet no genuine delivery attempt was made. It was then simply left as “not delivered”, with no proper explanation or meaningful update.
This is not the first time I have experienced this kind of bogus delivery attempt with GLS.
GLS is an authorised postal service provider in Ireland, and section 43 of the Communications Regulation (Postal Services) Act 2011 specifically provides for complaints and redress concerning quality of service.
Separately, our “dear couriers” might also want to remember that leaving a parcel at an unagreed location without the recipient’s authorisation does not shift the risk to the consumer: under section 35 of the Consumer Rights Act 2022, that risk remains with the trader until the consumer, or their nominee, takes physical possession.
Customers should not have to put up with this sort of behaviour.
The retailer eventually refunded the entire order and agreed to prioritise other couriers in future. Completely unreliable, unprofessional and lacking even basic common sense.
Anyone who considers this an acceptable way to handle deliveries should not be doing this job.

I recently had a failed delivery that was temporarily stored at the depot in Cork. Whilst the information received from the online store could have been better, GLS themselves were great. Huge thanks to Katerina in customer service and the lads in the Blarney depot for ensuring I got my package before the weekend!

It was on time. But your drivers are consistently the worst delivery men compared to every other service. They throw the delivery at the doorstep and on more than one occasion have lead to damage to the product inside. They never help or follow directions on the delivery notice either. Also never ring the bell to at least let someone know there was a delivery at all

Excellent service quick and efficient

I never had a good delivery experience with GLS. My parcel today was just left on our fence where some stranger can just pick it up or would have easily fallen and dogs can get it and chew the goods.

I like the alert text to tell me that the package is out for delivery. The person who delivers my parcel is always smiling and friendly which is great.

I was delighted to hear a familiar voice this morning. What a fantastic man driving for you. Hold on to him.

Kind regards
Helen Daly.

Excellent service

Excellent delivery, pity a time wasnt given but the delivery was perfect

The support office is useless, they don’t reply to the emails but the delivery driver did absolutely everything to make sure that I’m getting my parcel-thank you!

Great Service

Good job, looking forward for next one

Quick delivery time and kept up to date with tracking

Happy with how fast the delivery came

Excellent service, received on time.

Prompt communication and delivery. Very nice and helpful delivery driver.