I love the products I’m getting, however I am frustrated with the shipping costs, when I person orders two items, one of which is on promotion- you should be able to add both items to the same order,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very fast in filling and delivering our second order (as our first order sold out immediately!) Would have given a 5 star but the down side is too many sales emails following the order of pens trying... See more
Company replied
The products are great and we order often, however, there are always issues with the logo we send in. It is very basic, yet they always try to change it. There are way too many back and forths- we jus... See more
Company replied
Very happy with the service prior order, during and before. Both times I order Xmas gifts for my company, they were happy with the items. However, in the second order they mistook the color of the... See more
Company replied
Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com Canada
Written by the company
Pens.com is the worldwide leader of personalized promotional products. We provide high value promotional products for businesses and professionals in every industry at low factory direct pricing and low order quantities.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
Contact info
United Kingdom
- pens.com/ca
4.3
Excellent
4K reviews
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Pens.com is very easy to navigate their…
Pens.com is very easy to navigate their order pages.
We are impressed by their products. the only down side to ordering online, the proof looked good, but the colours when received were darker that what i had ordered. A little hard to read name on bag, as the writing is quite faint in colour.
30 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to order and loved the product we…
Easy to order and loved the product we recieved!
30 April 2026
Reply from Pens.com Canada
Thank you for taking the time to leave a review Tat. We’re pleased to hear your experience was smooth and that the final result met your expectations. Your support means a great deal to us, and we appreciate you choosing pens.com.
I liked the trust
I liked the trust. They sent me a free customized sample, i found it very good quality and the price reasonable. Ordering and deliver was easy and quick. They only asked for payment after i received the product and was happy with it. Everyone i give one of my custom pens to loves them and comments how nice they are.
27 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share such thoughtful feedback Mark. We’re truly grateful for the trust you placed in us and are pleased to hear that the sampling process, product quality, and overall experience met your expectations.
Nathaniel was very patient with me
Nathaniel was very patient with me. We came to an understanding. It was a bit more pricey than what I had expected. However, you have excellent products and I did order 2 items, Thank you very much!
Club Eclipse 79, Inc.
30 April 2026
Unprompted review
Reply from Pens.com Canada
Thank you for taking the time to share your experience Helene. We’re glad to hear that our team was able to support you throughout the process and help reach a solution that worked for you. We truly appreciate your recognition of our product quality and your decision to place an order with us. Your support means a great deal, and we look forward to assisting you again in the future.
Reply from Pens.com Canada
Thank you for sharing your experience with us Diane. We truly appreciate your feedback and are glad to know our team provided a smooth and positive experience. Your support means a great deal to us, and we look forward to serving you again in the future.
Clarity
I signed into my account, as have ordered before, but when i received the invoice i was charged for the logo set up fee again, when i had already paid for that on the first order, this should be saved to my account and made very clear that logo on file is to be used like a check box, or the logo should come up asking if you want to use this logo
27 April 2026
Reply from Pens.com Canada
Hello Rhonda,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Frustrated Love
I love the products I’m getting, however I am frustrated with the shipping costs, when I person orders two items, one of which is on promotion- you should be able to add both items to the same order, we shouldn’t have to pay twice for shipping. Also if I am ordering two types of one item- I should not have to pay twice for a setup fee.
26 April 2026
Reply from Pens.com Canada
Hello Correne,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Great customer service when I called
Great customer service when I called, got exactly what I was looking for.
26 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your feedback Stephanie. We’re glad to hear your call was handled smoothly and that our team helped you find exactly what you needed. Feedback like this means a great deal to us, and we truly appreciate your support.
Very fast in filling our order
Very fast in filling and delivering our second order (as our first order sold out immediately!) Would have given a 5 star but the down side is too many sales emails following the order of pens trying to sell us more pens.
26 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your experience with us. We’re pleased to hear that your repeat order was processed and delivered so efficiently, and it’s great to know our products were well received.
We also appreciate your feedback regarding post‑order communications. Input like this is valuable and helps us continue refining how we stay in touch with our customers. Thank you for your continued support—we’re glad to be part of your success and look forward to serving you again.
Logo Printing Quality Disappointing, Hard to Read at a Glance
I ordered 50 custom water bottles with my company logo for a marketing campaign, and unfortunately I am very disappointed with the print quality. The logo imprint on each bottle is blurry and lacks sharpness. You have to hold the bottle close and focus carefully just to make out the lettering, which completely defeats the purpose of a promotional product. A branded item is meant to create instant brand recognition, not require effort from the viewer to decipher. For a bulk order of 50 units intended for clients and marketing purposes, this level of print quality is simply not acceptable.
Sadly, these bottles would embarrass rather than represent my brand if handed out.
I would caution any business owner considering Pens.com for logo'd drinkware to request physical samples before committing to a bulk order. I cannot recommend this product in its current state.
25 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Pros & Cons
Color & style of pens is very classy & appealing. Only down side is that they're a bit pricey to ship.
24 April 2026
Reply from Pens.com Canada
Hello Patricia,
We're happy to hear that you find the pens classy and appealing. We appreciate your feedback regarding the shipping costs, and we'll look into it.
Looking forward to serving you again soon.
The gel pens are fantastic and ,best…
The gel pens are fantastic and ,best part is that you can purchase them in variety of colours.
27 April 2026
Reply from Pens.com Canada
Hello Andre,
We're happy to hear that you find the gel pens fantastic and appreciate the variety of colors available. Thank you for sharing your positive experience with us!
Looking forward to serving you again soon.
Excellent user interface
Excellent user interface. Received notifications for every step of the process. Super fast delivery. Very happy with the end products as well. Well done.
26 April 2026
Reply from Pens.com Canada
Hello David,
We're happy to hear that you found our user interface excellent and the delivery super fast! We appreciate your positive feedback regarding the notifications and end products. Thank you!
Looking forward to serving you again soon.
Oussama a été très efficace
Oussama a été très efficace, rapide, serviable. Service et livraison impeccable.
MERCI!
27 April 2026
Reply from Pens.com Canada
Bonjour Christine,
Nous mettons tout en œuvre pour offrir à nos clients une expérience d'achat fluide et agréable, et nous sommes ravis d'apprendre que nous avons répondu à vos attentes.
Excellent service and product.
26 April 2026
Reply from Pens.com Canada
Hello Bia,
We appreciate you sharing your experience with us. We're so glad you are happy with our excellent product and service.
Looking forward to serving you again soon.
I haven't received my order yet and…
I haven't received my order yet and this is the 2nd order as the first one was lost ??
26 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Jennifer, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com Canada
Thank you for taking the time to share your experience Mariette. We’re pleased to know everything from service to delivery met your expectations. Your support means a great deal to us, and we appreciate the opportunity to work with you.
Reply from Pens.com Canada
Hell Rui,
We're happy the branded pens met your expectations and that you received them quickly! Thank you for your positive feedback; we appreciate it.
Looking forward to serving you again soon.
I like the product!!
23 April 2026
Reply from Pens.com Canada
Thank you for taking a moment to share your feedback Dan. We’re glad to hear your experience left a positive impression, and we appreciate your support of pens.com.
Reply from Pens.com Canada
We appreciate you taking the time to share your experience Sheila. It’s rewarding to know everything came together smoothly and met your expectations. Thank you for choosing pens.com and for your trust in our team.
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