not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They said they are going to deliver my…
They said they are going to deliver my parcel on friday. I was home all day. They said that they have tried to deliver but couldn't which was total lies. They have delivered on Monday afternoon then.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the missed Friday delivery update and the subsequent delivery on Monday afternoon.
Please reply to our Trustpilot request with your tracking details so our customer service team can review the driver's notes and address this matter with our local operations team.
Warm regards,
GLS Ireland
Friendly chap that makes a huge…
Friendly chap that makes a huge difference 😄
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that our driver was friendly and made such a positive difference to your delivery experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your package was safely delivered.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
They keep me informed on shipping…
They keep me informed on shipping details and delivery is always prompt.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that you consistently receive prompt deliveries and appreciate being kept informed on your shipping details.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel was delivered with care and…
Parcel was delivered with care and updated with email regarding time.
Thanks.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your parcel was delivered with care and that our email updates kept you well-informed of the delivery time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your delivery arrived on time and that everything went smoothly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
For people here reading poor reviews of…
For people here reading poor reviews of GLS and seeing the company reply asking for tracking details as if they are going to look into it. Dont be fooled. They don't. Its all just lip service and deception to give the appearance they are engaging. In short, I wrote a review earlier this year regarding 2 missing packages never delivered. GLS replied in late July asking for details which I provided by email to them. I haven't heard anything from them since. 1 month has passed no follow up etc. Typical. As I said before they are a thundering disgrace of a company that clearly have little to no consequences for the thousands of packages never delivered as per all the views here let alone other platforms. For anyone interested I've posted my original trustpilot review below. Im sure they'll ask for details etc. Its all nonsense I'm reporting them to the CCPC at this stage they have to be made accountable for this complete disregard for peoples property.
Woeful experience with GLS. Two occassions this year, two pacakges never delivered with one listed as delivered and for the past 3 months the other is "still on its way to the final parcel destination" when i put the tracking number in. Their customer service is pointless with no ability to resolve their constant delivery issues. I pointed out that I never recieved a package but because their system said it was delivered this was thrown at me as an attempted defence. However, they couldnt provide any proof of delivery in the form of a photo and then eventually sent me a picture of a 'package' as proof of delivery with no surroundings visible or signature to prove receipt so essentially just sent me a picture of a non-descript package that could have been taken anywhere. I dont know having read all the similar reviews how they are in business and exist at this point. I dont know where all these missing pacakges end up but it has to be investigated. Awful awful disgraceful 'service' if you can call it that. What a disgrace of a company when you read their reviews
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the frustration and concern regarding the lack of follow-up on your previous communication. We take matters of this nature seriously.
Please reply to our Trustpilot request with your tracking details so our management team can review the history of your case directly.
Warm regards,
GLS Ireland
The worst delivery service I've ever…
The worst delivery service I've ever used.
My parcel was marked as delivered but never arrived, and their driver forged my signature. The driver has a hidden number for no reason, and they said it's my phone settings issue! After 3 weeks of constant excuses, they said they couldn't locate my parcel. Customer service responds once a week with no solid solutions. Great service if you want to waste your time and never see the parcel.
5 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the missing parcel, the delivery status, and your experience with our customer support team over the past few weeks.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate this matter further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for your fantastic 5-star review! We are delighted to hear that you experienced a top-tier delivery with us.
We always strive to make every experience a great one, and your support means a lot to our team. Thank you again, and we look forward to your next delivery.
Warm regards,
GLS Ireland
To know when it's coming and where it's left, if not in a safe place
Delivery very quick m
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thanks for sharing your feedback with us! We are delighted to hear that your delivery was super quick and that our tracking system made it easy to keep track of your package every step of the way.
We always want to make the process as seamless as possible for you. Thanks again for your support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered to the wrong house for the…
Delivered to the wrong house for the 3rd time
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding recurring misdeliveries to the wrong address.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue immediately with our local delivery team.
Warm regards,
GLS Ireland
So far no issues
So far no issues, they leave the parcel always in the same place so I don't have to go around looking for it. They also handle parcels well not throwing/brwaking them.
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback. We are glad to hear that you have had a consistent and positive experience, with your parcels reliably placed in a convenient location and handled with care.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
The delivery driver throws the package…
The delivery driver throws the package on the front lawn, will not come any further. My 60yr old parents are not able to lift a box with 2 12kg bags of food in it. It’s not acceptable, paying for delivery and they won’t even come in the open gate and bring it to the front door
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the delivery location on your front lawn and your request for packages to be brought directly to the front door.
Please reply to our Trustpilot request with your tracking details so our customer service team can address this matter with our local driver.
Warm regards,
GLS Ireland
Left a cardboard box at end of driveway…
Left a cardboard box at end of driveway which got rained on. I keep my garage open for parcels but drivers ignore it
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the delivery location at the end of your driveway and your preference for parcels to be placed in your open garage.
Please reply to our Trustpilot request with your tracking details so our customer service team can address this preference with our local driver.
Warm regards,
GLS Ireland
The parcel was delivered to the door
The parcel was delivered to the door . Polite driver carried it inside for me ,as it was heavy .
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback. We are glad to hear that our driver was polite and helpful enough to carry your heavy parcel inside for you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback. We are glad to hear that you consistently receive excellent service from our driver.
We appreciate your continued support and look forward to your next delivery.
Warm regards,
GLS Ireland
The GLS driver called me 2 minutes…
The GLS driver called me 2 minutes before he arrived. He was very nice and it was a pleasure dealing with him. I highly recommend GLS!
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback. We are glad to hear that our driver gave you a helpful advance call and provided such a pleasant experience.
We appreciate your strong recommendation and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback. We are glad to hear that everything is back to normal and that you had a great experience with your delivery.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your product arrived promptly and safely.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Big Thanks to delivery guy who just…
Big Thanks to delivery guy who just delivered heavy dumbbells. Strong man 😊. Quick delivery without problems. Thank you.
20 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that you experienced a quick and smooth delivery and that our driver took good care of your heavy package.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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