Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
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Review summary
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Reviews shaping this summary
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
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I haven't received my order and was at…
I haven't received my order and was at home when I got the email to say it was delivered
8 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention.
To help us investigate why your tracking status shows as delivered when you were home and did not receive your parcel, please share your tracking details directly with our support team so we can check the delivery scan records and locate your package.
Warm regards,
GLS Ireland
Paola listened and understood my issue
Paola listened and understood my issue, they escalated it to a manager and they were able to chase up a resolution. My package was delivered safely, thank you to the delivery person and to Paola for all the help.
7 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola listened carefully, successfully escalated your issue to a manager, and helped get your package delivered safely.
We will be sure to pass along your kind words to Paola and our delivery team. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Only half of my order was actually delivered
Only half of my order was actually delivered to which I emailed them twice for an update as to when the rest of it would arrive to which I never got any reply at all but I did receive this email asking for a rating hoping the delivery went smoothly when it was literally only half done
7 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the status of your remaining items and resolve this missing part of your order, please share your tracking details directly with our support team so we can look into the delivery records and assist you further.
Warm regards,
GLS Ireland
Item left in a safe space inside the…
Item left in a safe space inside the building with early notification of delivery, thank you.
7 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you received early notification and that your item was left safely inside the building.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
There is no 0 star hence I have to mark…
There is no 0 star hence I have to mark it with 1. The parcel is hanging in Ireland since 2nd October and was finally scheduled to be delivered today, as I was informed throgh email. It has not arrived and there is no explanation why it was so. GLS in Ireland provides terrible service and this is not my first experience of such kind with this courier.
===
09/10/2026
I'd like to make my experience also public, besides replying directly to GLS.
1. I had an occasion to deal with GLS support early this year (6th January), after parcel for some other customer, ca. 20 km away from us, was delivered to us among our parcel. After a week of waiting without any response, knowing the content of the parcel since we also purchase from this pet supplier, I delivered it myself. So no, I will not waste more time on contacting GLS support, ever. I still have a copy of email sent, containing photo of the parcel label. Tracking in no longer available for it (YZZDXVVW), and rightly so as it was likely marked as lost.
2. Now back to our current issue. Tracking number for the parcel in question is YZZEPPIE. On Thursday, 8th, shortly after 9:00 I have received another email stating it will be delivered during the day. Since we had family event as well as the weather forecast was not great (rain) I called GLS and after waiting 15 minutes I finally got to a person and explained that we wish parcel to be delivered on Friday instead, due to mentioned circumstances. Our departure was delayed and while getting into car shortly after noon, I have noticed that the parcel was dumped on top of our gate pillar. If we had left half an hour earlier, it would be hanging there, in the rain whole day, and no doubt it would be broken to pieces. Maybe customers play secondary role in GLS' business?
3. There is another parcel, from the same supplier, which, well, went missing, tracking number YZZEPPGO. It is only 19kg parcel, so it is very easy to misplace or lose it in transit, wouldn't you say?
7 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We note your comments regarding the delay with your parcel's delivery and the frustration this has caused, especially given your previous experiences.
As we are unable to look into transit delays or check the status of your shipment without your specific tracking information, please share your tracking details directly with our support team so we can investigate what happened with this delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are glad to hear that you found the service extremely efficient and that you are very happy with your experience.
We appreciate you taking the time to leave a review, and we look forward to providing you with another seamless and efficient delivery next time.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
We are thrilled to hear that you found the service extremely efficient and that you are very happy with your experience. Thank you for sharing your positive feedback with us!
We appreciate you taking the time to leave a review, and we look forward to providing you with another seamless and efficient delivery next time.
Warm regards,
GLS Ireland
Paola helped me and she was excellent
Paola helped me and she was excellent. Prompt, polite and reliable. Thanks Paola for your help.
5 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola provided you with prompt, polite, and reliable customer service.
We will be sure to pass along your kind words to her and the team. Thank you for taking the time to leave a review, and we look forward to assisting you again whenever you need us.
Warm regards,
GLS Ireland
The driver phoned me to arrange a place…
The driver phoned me to arrange a place to leave my package as it was raining and there was nobody at home.
Very thoughtful of him, thank you.
6 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that our driver took the initiative to call you and arrange a safe, dry spot for your package when you were away.
We truly appreciate you taking the time to highlight this thoughtful service, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
They always deliver quickly and…
They always deliver quickly and carefully.
I use their service regularly, and I have never had any complaints about their delivery.
6 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you consistently receive your parcels quickly and carefully, and we appreciate your regular custom.
Thank you for taking the time to leave such a nice review, and we look forward to continuing to provide you with a reliable service.
Warm regards,
GLS Ireland
Poor Service!
The box was left at my gate beside the road, not taken to the front door! This is a heavy box and I have a heart condition.
6 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand how difficult and unacceptable it is to have a heavy parcel left by the roadside, especially given your health condition.
As we are unable to investigate driver placement without your specific shipment information, please share your tracking details directly with our support team so we can address this with our local operations.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are very glad to hear that your delivery was timely and that everything went smoothly.
We appreciate you taking the time to leave a review, and we look forward to providing you with another reliable experience next time.
Warm regards,
GLS Ireland
Parcels always arrive opened up
Parcels always arrive opened up. Completely open. Sides ripped off, box partially or fully disassembled. This happens every time GLS delivers a parcel. They never, ever take responsibility for these open boxes. A courier that opens parcels - not acceptable.
6 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this recurring issue to our attention. We take reports of compromised packaging and tampering very seriously.
As we are unable to investigate handling procedures or review without your specific shipment information, please share your tracking details directly with our support team so we can address these ongoing incidents with our local operations.
Warm regards,
GLS Ireland
Communication is great from them
Communication is great from them. The moment they received information on my package I got a notification
6 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that communication has been great and that you received your notification right as your package information was processed.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The package arrived
The package arrived. It was open but nothing was missing though. I didn't want to give less stars because the driver was polite and seemed genuinely confused as why the package was opened, and because everything was there. It's just a bit weird to receive your package like that. It could just have been somebody who was a bit nosy about parcels. I don't know. Apart from that, all is well.
6 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the package arriving open, and while we are glad nothing was missing and that our driver was polite, we agree that receiving a compromised parcel is unsettling.
As we are unable to investigate how this occurred or review handling procedures without your shipment information, please share your tracking details directly with our support team so we can look into it.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived promptly and that you experienced great service from our polite and friendly driver.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
It's now 5 in a row and not delivered…
It's now 5 in a row and not delivered when supposed to be. How many times does an incompetent driver have to fail in his job before you do something about it and ditch him??? How can you as a company operate so badly and constantly lie to your customers and still be in business?
Don’t bother apologising, because it’s worthless. Don’t tell me you understand how frustrating it is to experience ongoing delays, and that you want to help get this resolved for me, because it’s obvious that you don’t understand and have no intention of resolving these ongoing issues. If you did, this wouldn’t keep happening with all my deliveries.
I’m going to keep posting reviews every time this happens and maybe eventually either ZooPlus will stop using you or you’ll eventually go out of business due to the way you operate.
5 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the ongoing delays and the frustration this has caused with your deliveries.
As we are unable to investigate service issues or look into driver performance without your specific shipment information, please share your tracking details directly with our support team so we can address this matter with our local operations.
Warm regards,
GLS Ireland
Very quick delivery and no issues to…
Very quick delivery and no issues to report.
2 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery was quick and completely trouble-free.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The boxes were damaged
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
29 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this issue to our attention. We are sorry to learn that your boxes arrived damaged and that one of your items was dented as a result.
As we cannot investigate or look into depot handling without your specific shipment information, please kindly share your tracking details directly with our support team so we can address this with our local team.
Warm regards,
GLS Ireland
Great communication
Great communication, friendly courier, delivered on time,very reliable
2 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great communication, a friendly courier, and reliable, on-time delivery.
We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
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