Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more
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Review summary
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Reviews shaping this summary
I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more
Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
Company details
Written by the company
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contact info
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, United Kingdom
- 01925 555508
- admin@gidltd.com
- gidltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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really good communication
14 April 2026
Amazing service!!
Couldnt be more happier to no im covered for 4 years with gap insurance spoke to stevie absolutely amazing service broke everything down for me really appreciated this as normally its all confusing came off the phone with complete understanding thankyou!!
14 April 2026
Wayne Taylor went through everything…
Wayne Taylor went through everything very clearly and explained all details in depth
13 April 2026
Emma who I spoke with today was very…
Emma who I spoke with today was very helpful and knowledgeable,she went through everything with me and explained all that needed explaining. Very good service would recommend them to anyone.
9 April 2026
Karen Paterson- Super GAP Sales woman.
I spoke with Karen Paterson. her non pressurised selling and attitude and clarity of getting the tailored package to the client has to be highly commended. During our conversation, she highlighted the importance of taking GAP insurance protection on my valuable car, which impressed me, and without hesitation, I decided to buy a three year comprehensive package. I feel much more at ease now that I am fully covered Karen, you are beyond any doubt a credit to your organisation. Thank you for selling me the protection.
7 April 2026
I’m disgusted after coming off the…
I’m disgusted after coming off the phone with this company, the horrible scare tactics they use and the depression I feel after a call with them I’m annoyed the fact my finance company passed my information on to this company.
1 April 2026
Unprompted review
Reply from GID Ltd.
Hi Jordan,
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about how the call made you feel — that’s certainly not the impression we ever want to leave.
I would really appreciate the opportunity to look into this further and address your concerns directly. Please feel free to contact me at admin@gidltd.com(fao Catherine) with your name and contact number and any details of the call, we will investigate this as a priority.
Best Wishes
Catherine
I had a good experience speaking with…
I had a good experience speaking with GID about GAP insurance for my car. The advisor was friendly, professional, and took the time to clearly explain how the cover works, especially the potential shortfall with PCP finance.
Everything was explained in a simple and easy-to-understand way, and I didn’t feel pressured to make a decision straight away. They answered all my questions patiently and made sure I understood the benefits and options available.
Overall, a smooth and informative experience. I would recommend them to anyone looking to understand GAP insurance better before deciding.
10 March 2026
Simple and straight forward
Simple and straight forward, no pressure and pleasure to deal with.
10 March 2026
Easy and efficient to deal with
3 March 2026
Happy with the service everything gets…
Happy with the service everything gets explained easy to understand agents are very professional and helpful
9 March 2026
It's my first time talking to this…
It's my first time talking to this company and every person I have spoken to have been very helpful,very polite
6 March 2026
Knowledgeable and polite team member.
Knowledgeable and polite team member.
Not pushy.
Sold benefits of product very well.
6 March 2026
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