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GID Ltd. Reviews 2,189

•
TrustScore 5 out of 5

4.9

Insurance Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, noting that explanations of products and services are clear, concise, and easy to understand. Many people appreciate the patient approach of the representatives, who take the time to ensure full comprehension without being pushy. The overall service is frequently described as excellent, with consumers highlighting the smooth and reassuring process, as well as the quick and efficient handling of inquiries. The user experience is also highly rated, with many finding the interactions pleasant and stress-free.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the professionalism... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the clear and... See more

Product

Reviewers highlight positive aspects of the product. Customers were impressed with the clear explanation of... See more

Based on these reviews

Rated 5 out of 5 stars

Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more

Rated 5 out of 5 stars

I was recently sold a GAP insurance policy by Stevie from GID Ltd and I couldn’t be happier with the service. She was very helpful, professional, and took the time to clearly explain everything withou... See more

Rated 5 out of 5 stars

I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more

Rated 5 out of 5 stars

Dealt with a lady named Tina. She explained everything in the smallest detail about what would happen in the event of a claim. She also advised I could put all of my details into the app to save time... See more

Company details

  1. Insurance Agency
  2. Insurance Broker

Written by the company

GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing service!!

Couldnt be more happier to no im covered for 4 years with gap insurance spoke to stevie absolutely amazing service broke everything down for me really appreciated this as normally its all confusing came off the phone with complete understanding thankyou!!

14 April 2026
Rated 5 out of 5 stars

Karen Paterson- Super GAP Sales woman.

I spoke with Karen Paterson. her non pressurised selling and attitude and clarity of getting the tailored package to the client has to be highly commended. During our conversation, she highlighted the importance of taking GAP insurance protection on my valuable car, which impressed me, and without hesitation, I decided to buy a three year comprehensive package. I feel much more at ease now that I am fully covered Karen, you are beyond any doubt a credit to your organisation. Thank you for selling me the protection.

7 April 2026
Rated 1 out of 5 stars

I’m disgusted after coming off the…

I’m disgusted after coming off the phone with this company, the horrible scare tactics they use and the depression I feel after a call with them I’m annoyed the fact my finance company passed my information on to this company.

1 April 2026
Unprompted review
GID Ltd. logo

Reply from GID Ltd.

Hi Jordan,
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about how the call made you feel — that’s certainly not the impression we ever want to leave.

I would really appreciate the opportunity to look into this further and address your concerns directly. Please feel free to contact me at admin@gidltd.com(fao Catherine) with your name and contact number and any details of the call, we will investigate this as a priority.
Best Wishes
Catherine

Rated 5 out of 5 stars

I had a good experience speaking with…

I had a good experience speaking with GID about GAP insurance for my car. The advisor was friendly, professional, and took the time to clearly explain how the cover works, especially the potential shortfall with PCP finance.

Everything was explained in a simple and easy-to-understand way, and I didn’t feel pressured to make a decision straight away. They answered all my questions patiently and made sure I understood the benefits and options available.

Overall, a smooth and informative experience. I would recommend them to anyone looking to understand GAP insurance better before deciding.

10 March 2026

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