I often travel with Getbybus (now Traveling.com) and I’m very satisfied with their service because it makes organizing my trips much easier. Last time, I had an issue with the payment and didn’t re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've previously used getbybus to buy coach tickets in Croatia. Found the site realky good, easy to use & quick. Today I had an issue with a new coach booking I had made earlier which Croatiabus has n... See more
Company replied
Have been in touch w GetByBus with regards to cancellation of my bus ticket fr the Croatia trip due to COVID. Am very impressed by the quick response from the SUPPORT team . They have been most prof... See more
Company replied
I booked bus tickets with GetbyBus on line but, unfortunately, I never completed the transaction so the tickets were not issued. I emailed Customer Services and Ella replied very quickly explaining w... See more
Company replied
Company details
About GetByBus & GetByFerry
Written by the company
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contact info
3.6
Average
274 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute rip off and scammers
Absolute rip off and scammers. I booked 2 tickets from Baska Voda to Split and as soon as I completed the transaction I realised was for the wrong day and they refused to change my ticket or refund me so ended up paying twice. My advice, pay the driver direct and it's 25% cheaper.
16 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Traveler,
We are truly sorry to hear about your negative experience and frustration with your booking.
As an intermediary for bus ticket sales, our company must follow the policies set by the bus operators. Our General Terms, which you accepted at the time of purchase, clearly state the time frames for cancellations and changes. Unfortunately, once that period has passed, we are unable to make any modifications or provide refunds, as per the bus operators' policies.
Again, we apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services.
Best regards,
GetByBus
Amazing service!
Purchase was easy but customer support was AMAZING! Laura and Natalija from Croatia's office helped every step of the way to first help me turn my existing ticket into a voucher, and then finally issue a refund when I wanted to cancel my ticket in the end. There was no fuss, no stalling, everything was done very professionally and quickly and refund arrived to my card within a few days after communication. I will recommend GetByBus to all my friends and family, much better service than other well known bus travel companies.
1 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear M.W.,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Excellent, prompt, clean and no issues. Highly recommend.
Based on previous reviews, we were very sceptical and somewhat anxious of the coach services and route. However, to our pleasant surprise, we had no issues and the journey was smooth, prompt, comfortable and quite easy. Our tickets were €32 each on BusTicket4 site, for Centrotrans Coach, for an overnight coach transfer from Tivat, Montenegro to Sarajevo, Bosnia. I would highly recommend the service, based on my excellent experience. As British tourists, the coach service was very similar to the National Express. The Tivat coach station was clean, air-conditioned and comfortable. The staff at coach station were very helpful and kind. The man informed me that the coach would leave 15 minutes early, so we had ample time and communication. In addition to this, the coach drivers were helpful. They charged €1 per bag stored in the coach hold. Given we departed from Tivat, I recall there were three additional stops (Budva and some others) in Montenegro, before the journey into Sarajevo, Bosnia. The driver was cautious, drove extremely well and we encountered no issues. He made a bathroom stop before passing the border into Bosnia. Views from the mountains are spectacular too!
24 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Samrah,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
No toilet on board
I would have given 0 stars if possible. The driver was so rude!! There was no toilet, so you had to wait for hours. The bus stopped for one hour, without letting the passengers know why? Then when we arrived at the city we were supposed to stop in, the bus driver drove past the busstation. We then asked him why he didn’t stop, he dropped us off at a gasstation in the middle of nowhere. No public transportation or taxis!! This is the WORST trip ever. Would not recommend using “getbybus” ever!
8 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Sofie,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your trip.
Please note that GetByBus acts as an intermediary in the ticket booking process and does not operate the buses or employ the drivers.
We understand your frustration and are sorry that this trip did not meet your expectations. We will share your feedback with the bus company involved to help improve the overall service.
Thank you for your understanding.
Best regards,
GetByBus Team
Getbybus - very impressed
Found out about Getbybus by accident when looking for trips to undertake on a forthcoming holiday. Planning and booking a journey was easy and the tickets were emailed very promptly. Unfortunately due to a very sudden and unexpected illness i had to cancel the trip. However, Laura,at Getbybus was very helpful in processing my refund. I would have no hesitation in using them again for booking bus travel abroad.
4 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear David,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Beware of This Company
Recently, I purchased three tickets for a trip from Marrakesh to Agadir online through GetByBus, paying by credit card two days in advance. Despite booking well in advance, I still hadn't received the tickets by the day of departure. In a panic, I ended up buying three new tickets from a local provider. The additional stress of arranging a taxi, waking up earlier, and hoping there would be available seats was significant.
After purchasing the new tickets, I contacted GetByBus via email to cancel my original order—four hours before departure, as the tickets had still not arrived. Five minutes later, I suddenly received an email with the tickets.
Surprised, I wrote back to GetByBus, explaining that I no longer needed the tickets. Their response was that the tickets were non-refundable. I provided clear evidence that I did not have possession of the tickets at the time I had to purchase new ones.
Fortunately, the local provider accepted a return of the newly bought tickets for 80% of the purchase price—a very generous and helpful gesture, especially considering the language barrier and the short notice.
I informed GetByBus that the new tickets had been returned. Instead of offering an apology or showing any goodwill, I received a response along the lines of "We are glad you resolved your issue."
It is outrageous that GetByBus never apologized, despite the clear error on their part. As a result, I am demanding compensation of €25, as these additional costs were caused by their failure to deliver.
This isn't about the €25—it's about holding them accountable for the unnecessary stress that tainted our holiday.
1 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Nela,
Thank you for your message.
We understand your concern regarding the payment and ticket booking process. Please note that as an intermediary platform, we adhere strictly to the refund policies set by the carriers. According to the information in our system, your initial booking was successfully completed, and the tickets were issued as expected.
Unfortunately, as stated in our terms and conditions that you agreed with upon your purchase, once a booking is confirmed and tickets are issued for this line, they are non-refundable. We apologize for any inconvenience caused by the technical error during the payment process, but since the tickets were ultimately delivered and valid, we are unable to process a refund.
Should you have any further questions or require additional assistance, please feel free to reach out.
Kind regards,
GetByBus
Selling unavailable tickets
Bought a bus ticket online from Subotica to Vienna, which got cancelled by Getbybus hours later since there were apparently no tickets left.
Why was the ticket on sale then?
I’m still waiting for my money back.
A good business for the cashflow of the company but not for me. I will never use again. Even the timetables aren’t aligned with what the cashiers tell you at the station
31 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Antoine,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. As an intermediary, we rely on real-time availability updates from the bus operators. Occasionally, there might be a delay in syncing the availability, which seems to have caused the issue in your case.
We want to assure you that a full refund was processed as soon as the cancellation occurred. Please note that it may take a few days for the refund to appear in your account, depending on your bank's processing time.
We appreciate your understanding and apologize for any frustration this situation has caused. If you have any further questions or concerns, please do not hesitate to reach out.
Best regards,
GetByBus
Best website to use when travelling
The website is well made and from all the app different I use, this one is definitely the most complete with different bus compagny / routes / schedules.
Customer service is great is you need anything !
29 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Elsa,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Quick Response
Initially I was frustrated because of a double charge for a booking. Within a day it was rectified, and I received two emails which were very pleasant explaining the glitch that had occurred.
27 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Linda,
Thank you for your feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
My bus trip was cancelled and these…
My bus trip was cancelled and these guys were so proactive and professional in responding to my questions and alleviating my concerns. Thank you.
26 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Tony,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Excellent customer service
The customer service operator was excellent, friendly and informative.
I needed to know how to print out tickets before my trip to Budva, Montenegro and she clarified the situation.
25 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Elissa,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
A very quick and satisfactory reply to…
A very quick and satisfactory reply to my query
25 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Fiona,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
TOTAL WASTE OF TIME!
Horrible day trip from Dubrovnik to Kotor. Their timetable is completely unrealistic and the bus company knows that (or should know that!)
Departure from Dubrovnik was on time at 08:15, but instead of arriving at 10:25 we arrived at 12:15 (and that was without a long wait at the border).
On the way back things got A LOT worse! Departure was at 15:55 in a very cramped bus without toilet. At ten kilometers before the border the bus driver got of the bus without saying anything (just signaling we had to stay seated) and disappeared for 15 minutes, nobody knew what was going on. When he came back we knew: he had gone groceries shopping!
But then the real nightmare was still to come: getting back into Croatia. There was a separate lane for busses, there were only 8 busses in front of us, but it took THREE HOURS to cross the border!!! The Croatian border patrol officers are horrible! Instead of the advertised 18:15 we were back in Dubrovnik at 21:30.
A day trip to Kotor is completely not worth it. You spend lots of hours on a bus, Kotor in summer is very overcrowded, a total waste of time.
14 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Mike,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your day trip from Dubrovnik to Kotor.
Please note that GetByBus acts as an intermediary in the ticket booking process and does not operate the buses or employ the drivers. The delays you experienced are often due to traffic conditions and border crossing times, which can vary, especially during peak travel periods. We do mention potential delays on our website to set expectations for such journeys.
We understand your frustration and are sorry that this trip did not meet your expectations. We will share your feedback with the bus company involved to help improve the overall service.
Thank you for your understanding.
Best regards,
GetByBus Team
Good service.
16 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Borut,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Tickets reissue
Natalija, customer service agent in Croatia helped me in a kind and highly professional way after had got no proper answer from a bus operator, by giving information how to cancel wrongly online issued tickets and buy new ones without loosing a single penny
21 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Tomislav,
Thank you for your wonderful feedback! We're delighted to hear that Natalija was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Very helpful and fast customers support
They changed my ticket from monday to tuesday even I called them couple of hours before my scheduled bus.
Very thankfull for that!
20 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Luka,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
All good
All good, but next time for such long trips it is important the bathroom on the bus works.
12 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Federico,
Thank you for your feedback!
GetByBus is only an intermediary in online ticket sale and our agency cooperates with numerous bus companies.
Our company sadly cannot directly impact on the quality of service and bus amenities, although we do our best to avoid unpleasant situations.
Should you have any additional questions, we remain at your disposal.
Kindest regards, GetBy Team
Never book
Never book! They sold us tickets for a boat that was not running!
19 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Raymon,
We sincerely apologize for the issues you’ve encountered with your ferry ticket and for any frustration this has caused. As an intermediary, we strive to ensure accurate information and smooth transactions, but we understand that problems can arise.
We appreciate your feedback and are committed to improving our services. If you have any further questions or need additional help, please don't hesitate to reach out. Our customer support team is at your disposal.
Best regards,
The GetByBus Team
Absolutely don't purchase from their…
Absolutely don't purchase from their website. They displayed a ferry ticket incorrectly and won't refund me. First it was that I contacted them too late, I showed them it was within 24hours, then it was another excuse, the tickets had the information, I explained, their website had the wrong information, you get the ticket after you pay. Just book directly with the company!
18 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Passenger,
We sincerely apologize for the issues you’ve encountered with your ferry ticket and for any frustration this has caused. As an intermediary, we strive to ensure accurate information and smooth transactions, but we understand that problems can arise.
We appreciate your feedback and are committed to improving our services. If you have any further questions or need additional help, please don't hesitate to reach out.
Best regards,
The GetByBus Team
Swift and helpful reply!
I received a swift and helpful reply to my query about advance ferry tickets. Really appreciate the advice!
14 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Rebecca,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.