I often travel with Getbybus (now Traveling.com) and I’m very satisfied with their service because it makes organizing my trips much easier. Last time, I had an issue with the payment and didn’t re... See more
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I've previously used getbybus to buy coach tickets in Croatia. Found the site realky good, easy to use & quick. Today I had an issue with a new coach booking I had made earlier which Croatiabus has n... See more
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Have been in touch w GetByBus with regards to cancellation of my bus ticket fr the Croatia trip due to COVID. Am very impressed by the quick response from the SUPPORT team . They have been most prof... See more
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I booked bus tickets with GetbyBus on line but, unfortunately, I never completed the transaction so the tickets were not issued. I emailed Customer Services and Ella replied very quickly explaining w... See more
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Company details
About GetByBus & GetByFerry
Written by the company
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contact info
3.6
Average
274 reviews
Hasn’t replied to negative reviews
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WASTE OF YOUR TIME. DONT USE IT!
The bus service from Dubrovnik to Kotor is a joke. The bus does NOT run by its schedule. The trip to Kotor took 4:15 hours instead of the advertised 2:10 hours. Almost DOUBLE the scheduled time. The return trip was exactly the same. It’s crazy. Driver completely respectful. Does not care. All passengers furious. Don’t use this service!
14 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Passenger,
We are truly sorry to hear about all the inconveniences caused to you by the bus delay.
Now delays of the buses in high season are common, due to an increase in road traffic and the bus companies are all trying to make that as less as possible, but of course there are some situations which are impossible to predict or prevent.
GetByBus is only an intermediary in online ticket sale and our agency cooperates with numerous bus companies. Our company sadly cannot directly impact on the quality of service, although we do our best to avoid unpleasant situations, but some things are unfortunately impossible to predict and prevent such as traffic situation on the road
It was indicated on our website during the ticket purchase, that unforeseeable delays might occur due to heavy traffic during high season and the possible border traffic.
We are sorry that you are unsatisfied with the service, and apologize for all the inconvenience this delay has caused you.
Should you have any additional questions, we remain at your disposal.
Kindest regards, GetBy Team
All one needs when e-buying a bus-ticket
Site easy to use.
Friendly and quick respons when problem occurred.
What else would one wish for when e-buying a bus-ticket.
14 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Lidija,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Hello i booked ticket for ferry and…
Hello i booked ticket for ferry and they charged my card but i didn’t received my ticket because se the site told me that they have a problem . I cant find a way to contact with them to know what happened and my trip is next week
10 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Anastasia Mavrommati,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially with your trip coming up next week.
Please rest assured that your satisfaction is our top priority. We kindly ask that you contact our customer service team at info@getbyferry.com, and they will assist you promptly to resolve this issue.
We remain at your disposal for any further assistance and are committed to ensuring everything is in order for your upcoming trip.
Thank you for your understanding.
Best regards,
GetBy Team
Quick replay and very kind service
Quick replay and very kind service! Thanks Antonia!
8 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Lucia,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Reliable and excellent Client Service
It happened to me twice to make mistake in booking but with Customer Service within 1 hour they solved it and helped me by sending me new tickets.
Kind and fast, I recommend.
2 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Iva,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Reply from GetByBus & GetByFerry
Dear Alejandro,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Excellent Customer Service and Flexible Voucher Policy at GetByBus
Due to changes in my schedule, I needed to cancel my original ticket. The customer service staff at GetByBus were extremely patient and thorough in guiding me through the process, and I received a 100% exchange voucher. This voucher can be used for new bookings within six months. This service offers flexibility for travellers' plans, and I highly recommend GetByBus to anyone in need of booking tickets.
31 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear CJ CHANG,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
A true satisfactory experience
A true satisfactory experience. I found GetByBus.com very friendly, helpful and efficient.
30 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Paul,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
This is a complete scam company
This is a complete scam company. They pretend to be partner of various ferry providers and sell you "tickets". When you go to the ferry provider, they will inform you getbyferry.com is not a partner of their company, the ticket does not exist in their system. At this point you would request for help or refund from getbyferry.com, and then they will expertly quote "No refund if you did not inform 24 hours earlier", even if the ticket u purchased was for a departure less than 24 hours. So if you purchased the ticket on Tuesday night for a departure on wednesday morning, you're supposed to magically know and inform on Monday.
They play on terms and conditions loop hole and is a complete scam
30 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear PKH Dump,
Thank you for your review.
We are sad to hear you did not find our customer service positive.
GetByFerry is only intermediary in the online ticket sales and we do collaborate with various ferry companies. This means that we are obliged to process refund requests in terms set by other companies. When booking your ticket, you had to confirm that you have read and agreed with General Terms in which it is clearly stated that the ticket can be canceled or changed 24 hours before the departure.
We remain at your disposal should you have any questions or doubts.
Kindest regards, GetBy
Get confirmation immediately or email
I booked a ferry from Bangsal, Lombok to Nusa Penida. When I arrived at the office they said they did not have my booking. I actually had a receipt from Getbybus/ferry but not a pdf ticket. I ended up having to buy a second ticket for the ferry and then got in contact with getbybus to explain the situation. They were very apologetic and refunded me straight away. They said there was an error on the website… whether this was true or not I’m not sure but I got my money back. If you decide to use them, make sure you get the pdf, if you don’t receive it, email them at info@ + company name .com immediately for confirmation.
18 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Nicola,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Outstanding Customer Support!
GetByBus truly impressed me with their professionalism and friendliness, especially Andrea from customer support. After encountering a minor problem, Andrea responded very quickly and resolved it with great efficiency.
Her assistance was invaluable, and I am extremely grateful for the prompt and kind response. Such a high level of service is rare, and for this reason, I would unhesitatingly recommend GetByBus to everyone. Thank you to Andrea and the entire team for the excellent support!
26 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Mr. Batinić,
Thank you so much for your kind words!
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that Andrea provided you with a fast and effective solution.
Best regards,
GetByBus
Missed flight because of them
Today I have such a terrible experience, when I was buying the ticket, day before, I saw the schedule and I saw the arrival time, which was good for me, because I had the flight after. I went from Baška Voda to Zagreb. In schedule arrival time was 13.45, but they arrived at 14.50. And because of that I missed my flight to Doha. Don’t recommend them.
22 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Natalia,
We sincerely apologize for the situation you experienced. We understand how upsetting it can be to encounter issues when having a flight after a bus trip. However, we would like to clarify that on our page it was clearly stated that due to heavy traffic during the high summer season, unforeseeable delays in bus departures might occur and to make sure to take this into consideration when planning your trip.
Getbybus is only an intermediary in the online ticket sales, and unfortunately cannot impact traffic on the roads, but we try our best to ensure customer's satisfaction.
Your feedback is important to us, and we are committed to making necessary improvements to our system to prevent such issues in the future.
We hope to have the opportunity to serve you better in the future.
Best regards,
GetByBus
I had an extremely frustrating and…
I had an extremely frustrating and disappointing experience with this airport transfer service. What should have been a smooth journey to the airport turned into a stressful ordeal due to unclear policies and unprofessional staff behavior.
Unclear Luggage Fee Policy
The main issue arose from the company's ambiguous luggage fee policy. While the ticket mentioned that "there may be a charge" for luggage, it failed to specify the exact amount or that it needed to be paid in cash. This lack of clear communication led to a significant problem when I arrived at the station.
Driver Refusal and Rudeness
Upon arrival, I was shocked when drivers refused to take me because I couldn't pay a 2 euro luggage fee in cash. As a traveler relying on digital payment methods like Google Wallet, I didn't have cash on hand. The drivers' response was not only unhelpful but also incredibly rude. They laughed at my predicament and argued that I would be left behind, which is unacceptable customer service.
Lack of Payment Options
The insistence on cash-only payment for the luggage fee is outdated and inconvenient, especially for international travelers who may not carry local currency. In today's digital age, not offering alternative payment methods is a significant oversight.
Suggestion for Improvement
If luggage fees are consistently charged, especially for airport-bound passengers who are likely to have luggage, it would be more transparent and customer-friendly to include this fee in the ticket price. At the very least, the exact fee and payment method should be clearly stated on the ticket to avoid such situations.
Resolution
In the end, I had to resort to asking a stranger at the station for money to pay the fee, which was embarrassing and should never have been necessary.
This experience was highly unprofessional and customer-unfriendly. I would strongly advise the company to review their policies, improve communication, and train their staff in proper customer service. Until significant changes are made, I cannot recommend this service to others.
19 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Kari,
We are so sorry to hear about the unpleasant situation you experienced.
GetByBus is only an intermediary company in online ticket sales and we are cooperating with numerous bus companies. Since they are not our own buses or drivers that perform the service, we cannot directly impact the way in which they operate, but we are doing the best we can to avoid these kinds of unpleasant situations where possible.
We understand that the way you were treated by the bus driver is incredibly unprofessional and we are truly sorry for your experience. As a third party organisation we do not have any impact on the behaviour of the bus crew.
Your feedback is important to us, and we are committed to making necessary improvements to our system to prevent such issues in the future.
We hope to have the opportunity to serve you better in the future.
Best regards,
GetByBus
Scam Agency
I purchased a Bus Tix from Ohrid to Tirana Regional station on 6/7/2024 from Get by Bus. It was very important I get to Tirana REGIONAL as I needed to catch a second bus to Shkoder and the regional station is the only place to catch it and Drita the ONLY operator that offered this route.
The contractor Drita never showed for the 7am departure. I and 2 others were there EARLY and paid the station fee-we have receipts. All 3 of us went to the station attendant at 7:15 after we could not see the bus in the tiny station-who said "Drita often does not show up".
All 3 of us were forced to buy a second set of tix to Tirana INTERNATIONAL on the 8am bus-I have a receipt. because that was only bus that would get us into Tirana early enough to try and catch our connecting buses.
This second bus as mentioned went to a different bus station in Tirana so all 3 of us were FORCED to pay a taxi to get to the Regional station Drita was going to take us too-3 of us had onward bus tickets from the regional station.
When I told Get by Bus this and asked for a refund for the tix for the bus that never came, they immediately took the side of Drita rather than the paying customer who has no reason to lie.
Both Drita and GET BY BUS not only stole our ticket money but cost us a great deal of extra money for the second set of tix, taxi fees, and headaches. We both were hours late to our destination because of them.
It was 39 degrees C in the area that day. Shame on Get by bus for dealing with rogue contractors that steal from tourists visiting and spending money in their country.
6 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Anne,
We sincerely apologize for the inconvenience you experienced and for the frustration this situation has caused you.
We are unable to locate your ticket in our system based on the details provided. Could you please contact us directly at info@getbybus.com with your booking information? This will help us investigate the issue more thoroughly and assist you better.
Please note that GetByBus is an intermediary in the online ticket sales process. We facilitate the booking of tickets, but the buses and drivers are operated by bus companies such as Drita.
We are very sorry to hear about the poor service you received from Drita. Your feedback is important to us, and we will be addressing this matter with the operator to prevent such issues in the future.
Once again, we apologize for your negative experience and any additional costs and delays you encountered. Please reach out to us at info@getbybus.com, and we will do our best to resolve this matter for you.
Kind regards,
The GetByBus Team
Great deal of profesionalism
In unespected situation they showed great deal of profesionalism and humanity.I bought bus ticket for my son but he got illed few hours before trip.They kindly storned my ticket and gave me opportunity to change ticket for some day when my son will get better.
16 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear passenger,
Thank you so much for sharing your experience with us. We are pleased to hear that you found our team professional and compassionate during an unexpected situation. Your son's well-being is important to us, and we are glad we could assist by changing your ticket.
We strive to provide excellent service, and your kind words reinforce our commitment to our customers. If you need any further assistance or have any other travel needs, please don't hesitate to reach out.
Wishing your son a speedy recovery.
Best regards,
GetByBus
The one comany to recommend by 100%.
Perfect service and in time, because the comany reliably monitors the flight details. Clean cars, nice drivers. Real value for money!
5 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear C.Kraft,
Thank you so much for your kind words!
We're thrilled to hear that you had a perfect experience with our service. We take great pride in monitoring flight details to ensure timely service, and we're glad to know that you appreciated our clean cars and friendly drivers.
We look forward to serving you again in the future!
Best regards,
GetByBus
I had planned a bus ride from Tirana to…
I had planned a bus ride from Tirana to Kotor but had to cancel the trip. GetByBus (Anja the Cust Sppt Agent) was very prompt/helpful in communication and coordinating the cancellation. Hope to be able to rebook with them in the future.
3 July 2024
Unprompted review
Reply from GetByBus & GetByFerry
Thank you for sharing your experience with us. We're glad to hear that our support team managed to help you with the cancellation. Your satisfaction is our priority, and we're pleased that Anja provided you with a fast and effective solution.
Best regards,
GetByBus
Booking opala…
I made a mistake booking my ticket for the wrong month and Mia responded in a matter of seconds with a voucher to rebook. This was also on a Sunday so very happy with the service thanks!
30 June 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Alex,
Thank you for sharing your experience with us! We're glad to hear that Mia was able to assist you promptly. We completely understand how frustrating it can be to encounter booking mistakes, and we're pleased that Mia could swiftly provide a solution to your problem.
Ensuring our passengers receive excellent service, even during off-hours, is a priority for us. Your kind words motivate us to continue delivering exceptional customer care.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
GetbyBus
ABSOLUTE RUBBISH
I’ve gone to download the ticket for the bus driver to scan to get on the bus and it wasn’t loading. He typed my name into his system and it wasn’t coming up either.
Now I’ve found out that my ticket isn’t valid, it isn’t coming up even when I’ve tried to retrieve the booking on flixbus it says ‘booking not found’..
The money came out of my account when the booking was made..
It’s now cost me double this price to get another ticket at a similar time with an additional cost of luggage and is now taking an additional 2 and a half hours to reach the destination.
27 June 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Georgia,
We sincerely apologize for the inconvenience and frustration you experienced with your recent booking. We understand the importance of having a seamless travel experience and regret that this was not the case for you.
Upon investigating your case, we found that there was an issue with your booking not being recognized in our system.
We're pleased to inform you that a full refund has been processed for the original ticket that was not valid. We take these matters seriously and have reviewed our systems to prevent similar occurrences in the future.
Best regards,
GetByBus
Customer Support Team is briliant
Customer Support Team is briliant - Fast, efficient and polite
20 June 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Debora,
Thank you for your kind words! We're delighted to hear that our Customer Support Team impressed you with their speed, efficiency, and politeness. Providing exceptional service is our top priority, and your feedback is greatly appreciated.
We look forward to assisting you again soon.
Best regards,
GetByBus
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