I often travel with Getbybus (now Traveling.com) and I’m very satisfied with their service because it makes organizing my trips much easier. Last time, I had an issue with the payment and didn’t re... See more
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I've previously used getbybus to buy coach tickets in Croatia. Found the site realky good, easy to use & quick. Today I had an issue with a new coach booking I had made earlier which Croatiabus has n... See more
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Have been in touch w GetByBus with regards to cancellation of my bus ticket fr the Croatia trip due to COVID. Am very impressed by the quick response from the SUPPORT team . They have been most prof... See more
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I booked bus tickets with GetbyBus on line but, unfortunately, I never completed the transaction so the tickets were not issued. I emailed Customer Services and Ella replied very quickly explaining w... See more
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Company details
About GetByBus & GetByFerry
Written by the company
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contact info
3.6
Average
274 reviews
Hasn’t replied to negative reviews
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Great 100/100
I have been traveling every week on the route Split Senj for almost a year. I am very satisfied with the travel reservation and all other services. Every piece of information I requested arrived quickly and was accurate. My big recommendation to use this platform, they are great
12 November 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Valued Passenger,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience. It's fantastic that you’ve found our travel reservations and customer service to be reliable and efficient.
Your recommendation truly means the world to us, and we're grateful for your continued trust. We look forward to providing you with even more great experiences in the future. Safe travels, and thank you for choosing us time and time again!
Kind regards,
GBB Team
Great help from Customer Service Agent
Croatia....sunday.... Reservation gone simply i and fast, but I made mistake in reservation process and asking for a help in helpdesk service.
Very profesional agent Antonela solved my problem in 10min.
Thank you!
10 November 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Tina,
Thank you for sharing your experience with us! We understand that occasional issues can happen, and we’re delighted that our agent Antonela was able to assist you and provide a solution suited to your travel plans.
Please don’t hesitate to reach out to our customer support team if you have any further questions—we’re always happy to help!
Best regards,
The GetByBus Team
Very helpful customer service
Mia from the customer service made sure that I got a voucher for the value of the bus i postponed. I have had this situation more than once and the customer service people generally are very helpful and i never waste the money I spend with getbybus
8 November 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Patrick,
Thank you so much for taking the time to share such a wonderful review. Our Customer Service team, including Mia, is dedicated to assisting our customers as efficiently as possible to ensure our services meet and exceed your expectations.
We’re thrilled to hear about your positive experiences and that our team has helped you make the most of your travel plans without losing the value of your bookings.
Your feedback means a lot to us, and we’ll continue working hard to provide the best possible service.
Best regards,
The GetByBus Team
My first bus trip in Spain
My first bus trip in Spain. Very good and organised. Good air temperature inside and amicable, friendly and approachable
30 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Velda,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your journey to Spain and that everything was up to your expectations.
Your satisfaction is our top priority, and we appreciate your feedback. We hope to welcome you on board again for your future travels!
GBB Team!
Reply from GetByBus & GetByFerry
Dear Sara,
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that you had such a pleasant experience with our customer service team. Our team is always here to help, and your recognition truly means a lot to us.
We aim to provide the best support possible, and it's great to know that we could assist you promptly and effectively. If you need anything in the future, don’t hesitate to reach out.
GBB team!
No ticket received
I bought a ferry ticket from nusa penida to sanur and got 4 email from them at the same time how it could take a little longer until the ticket is ready. Now 24h after buying the ticket I still dont have one and my ferry goes in a few hours. Just had to buy a second ticket on another side so I can for sure leave today. The other side worked perfectly fine and I had a ticket after 5 minutes.
28 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Marlene,
Thank you for your feedback. We are sorry to hear that you had a negative experience when purchasing tickets. We would like to clarify the situation and assist in resolving the issue.
Sometimes it takes a bit longer for tickets to be confirmed as some of them are confirmed manually. Our customer service team is here for you every day from 8 a.m. to 9 p.m., dedicated to preventing issues like this and to helping with any questions or concerns. Please feel free to reach out anytime, whether by phone or through our contact form—we’re always here to help. Please send us more details about your reservation so we can investigate the matter further.
Your feedback is important for improving our services, and we will take the necessary steps to prevent similar situations in the future.
GBB Team!
Vendent des billets pour des bus…
Vendent des billets pour des bus n’existant pas voyage en bus direct de Marbella à Torremolinos
Billets non conformes car ne possède pas le code bares
Prix plus élevé que la réservation sur place
thanks for the answer but following this
"
Our goal is to provide accurate information about all routes, but sometimes transport providers may change their schedules or procedures, which can lead to misunderstandings. We apologize for the discrepancies related to the barcodes and pricing. Please send us more details about your reservation so we can investigate the matter further."
please check with the bus Co Avanza Marbella, I have informed them, it is not for the amount of approximatively 8 euros but the fact that I lost 2 hours waiting for a bus which not exist
22 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Jeanclaude,
Thank you for your feedback. We are sorry to hear that you had a negative experience when purchasing tickets. We would like to clarify the situation and assist in resolving the issue.
Our goal is to provide accurate information about all routes, but sometimes transport providers may change their schedules or procedures, which can lead to misunderstandings. We apologize for the discrepancies related to the barcodes and pricing. Please send us more details about your reservation so we can investigate the matter further.
Your feedback is important for improving our services, and we will take the necessary steps to prevent similar situations in the future.
GBB Team!
Extortion
Most expensive bus you’ll pay for in Albania. Seats were broken. Refused to put on aircon. And they’ll charge you to stow your bags under the bus 2 euros. Genuine extortion.
22 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Matt,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience. This is not the level of service we aim to provide, and we understand your frustration regarding the broken seats, air conditioning, and the additional charge for baggage.
We take such issues seriously and will address them with the bus operator to ensure that improvements are made. Your feedback helps us work towards better service for all passengers.
If you have any further details or would like to discuss this with us directly, please feel free to reach out. We appreciate your understanding and hope to provide a better experience next time.
GBB Team!
Excellent customer service
It's such a pleasant experience with the customer service getbybus as my problems are promptly attended and managed by the team especially kudos to Laura (CS agent) who has been very helpful and attentive.
20 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that you had such a pleasant experience with our customer service team. Laura and the entire team are always here to help, and your recognition truly means a lot to us.
We aim to provide the best support possible, and it's great to know that we could assist you promptly and effectively. If you need anything in the future, don’t hesitate to reach out.
GBB team!
GetbySomeoneElse
Useless customer service and bad practices.
They take advantage of users not giving them a chance to change tickets even when the operator's company gives you the permission to do it
12 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Hi Davide,
We are sorry to hear about your negative experience with our service. We understand your frustration, but unfortunately, the tickets we sell are non-refundable, and changes or cancellations can only be made with the carrier's approval.
Our goal is to provide the best possible support to our customers, and your feedback is important to us. If you have any further questions or need more information, please don’t hesitate to reach out.
Thank you for your understanding.
GBB Team!
The Customer Service team are very…
The Customer Service team are very responsive and helpful. Special thanks to Laura.
12 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Hi,
Thank you for your kind words! We’re thrilled to hear that our Customer Service team, especially Laura, was able to assist you effectively. Your satisfaction is our priority, and your feedback motivates us to continue providing excellent service.
If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again!
GBB Team!
Great clean car and great driver
Great clean car and great driver from Imsouane to Marrakech.
9 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Maha,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your journey from Imsouane to Marrakech and that both the car and driver met your expectations.
Your satisfaction is our top priority, and we appreciate your feedback. We hope to welcome you on board again for your future travels!
GBB Team!
I bought bus ticket on getbybus.com…
I bought bus ticket on getbybus.com from budva to tirana. Although the bus did never come to the bus station, they claimed that the bus had come and left! I contacted the bus company dritta travel for refund. They told me that I had bought the ticket from getbybus.com, I had to ask for refund from them. Then I contacted getbybus.com, they told me that as the company did not accept to give refund to them, they cannot give refund to me, too! They are working with untrustworthy bus companies and when there is an issue, they give all responsiblity to the bus company itself! So, I suggest you not to ever buy a ticket from this website!
3 October 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for sharing your experience. We are sorry to hear that there was a misunderstanding regarding your bus ticket. Our policy is to provide maximum support to travelers; however, we want to emphasize that our system automatically records the arrival and departure of buses based on the information provided by the bus company.
In this case, according to the information we received from Dritta Travel, the bus arrived and departed according to the scheduled time. While we understand your concern, the responsibility for the bus's departure according to the schedule lies with the bus carrier. We also note that, in accordance with our terms of use, refunds depend on the carrier's policy.
If you have any additional information you would like to share, please feel free to contact us, as our goal is to ensure that all travelers are satisfied with our service.
Best regards,
GetByBus Team
Recommended
We have a good experience taking bus from airport Girona to Barcelona. Our flight was late at night, and we took the last bus. Helpful fresh driver, due to timetable, comfortable bus and good value for money.
Recommended
27 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Valued Passenger,
Thank you so much for sharing your experience!
Your recommendation means a lot to us, and we look forward to welcoming you on board again in the future.
Safe travels!
Best regards,
GetByBus Team
Super flexible and incredibly supportive team
Super flexible and incredibly supportive team! Exceptional customer experience, smooth process, and always willing to go the extra mile. Highly recommend Gobybus for their outstanding service!
28 August 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Valued Passenger,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our team at GetByBus. We pride ourselves on being flexible and supportive, so it’s wonderful to know that our efforts made a difference for you.
Your recommendation means a lot to us, and we’re always here to assist you whenever you need. We look forward to serving you again in the future!
Best regards,
GetByBus Team
When we thought we'd missed our bus…
When we thought we'd missed our bus Getmybus realised immediate and were so courteous and helpful. Definitely a ten out of ten.
30 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for sharing your wonderful experience! We’re delighted to hear that. It’s our goal to provide excellent service, and your kind words inspire us to keep doing our best.
If you ever need assistance again, please feel free to reach out. We can't wait to welcome you back!
Best regards,
GetByBus Team
Excellent customer service!
Antonia at customer service was incredibly helpful in getting us back our phone that was left on the bus! So fast and helpful going above and beyond expectations!!
22 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Rebecca,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Poor customer service
Poor customer service, poor website, which often doesn't work. Don't expect to get your money back.
12 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Traveler,
We are sorry to hear about your experience. At GetByBus, we strive to provide a smooth service for all our customers. Please note that our website is continuously updated to improve user experience. Additionally, our refund and cancellation policies are clearly outlined in our General Terms and Conditions, which must be accepted at the time of purchase.
If you faced any technical issues or have unresolved concerns, please reach out to our support team so we can assist further.
Thank you for your understanding,
GetByBus
Customer support agent Laura was very…
Customer support agent Laura was very helpful we have some issues about location od departure from Podgora
She was very kind and full od support
Thanks Laura for everything go girl you are amazing
19 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Nata
,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They sell tickets for a service that does not exist leaving passengers stranded. They then refuse to take responsibility and return the fare. What a fraud
16 September 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Traveler,
We are truly sorry to hear about your experience. Please note that GetByBus acts as an intermediary between passengers and bus companies, and we rely on the information provided by our partners. If a service was unavailable, we always strive to resolve such issues directly with the bus operator.
If you believe there has been a mistake, please contact our support team, and we will do our best to assist you. Our goal is to ensure a reliable and transparent service for all customers.
Thank you for your understanding,
GetByBus
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