Genuine Style Reviews 

784
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items arrive carefully packaged, perfectly matched to descriptions, and offered at unbeatable prices. Many people also highlight the smooth ordering process alongside a remarkably fast and reliable delivery service. However, some people mentioned experiencing frustrating delivery delays, especially regarding pre-ordered items that took much longer than initially anticipated. A few other people also felt that communication from support was inadequate, leaving consumers to repeatedly chase updates when orders were significantly overdue. Despite these issues, the overwhelming majority remain highly satisfied with their purchases.

What people talk about most

Product

Users describe positive interactions with product, noting that the sunglasses and goggles are genuine, arrive... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and items arriving early or... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting fast delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and unbeatable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with my experience ordering from Genuine Style. The price for the Ralph Lauren sunglasses I was looking for was so competitive but I was anxious ordering from a website I didn’t know. I... See more

Rated 5 out of 5 stars

Found some Vivienne Westwood glasses that I missed first time round. Quick to checkout and arrived less than 24 hours later. Perfect condition & I am a happy customer.

Company replied

Rated 5 out of 5 stars

I purchased sunglasses online on September 7th, and 20 days later, they haven't arrived. Customer service assured me I would get them this week, yet there's still no sign. Last night, I contacted them... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Slightly longer delay than the pre order date. When contacted customer service were quick and efficient in getting back to me with an update. Received sunglasses and really happy wi... See more


Company details

  1. Sunglasses Store
  2. also in
  3. Beach Clothing Store
  4. Clothing Store
  5. Fashion Accessories Store
  6. Glasses Store
  7. Outdoor Clothing and Equipment Shop

About Genuine Style

Written by the company

Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.

We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.

The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.

We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

784 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(784)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. Customer service was first class, delivery was fast and the frames were a great price.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Oakley sunglasses …

Bit of a misunderstanding with delivery date and communication at 1st but to be fair this was quickly resolved and I was kept up to date with my order, I would have no hesitation in purchasing again from this supplier

1 April 2026
Rated 5 out of 5 stars

Great customer service

I had a delayed order with Genuine Style, but what really stood out was not the issue itself, it was how it was handled.

Delays can happen, especially when suppliers are involved. What matters is the response, and in this case it was excellent. Communication was clear, honest and proactive throughout. I always felt informed and never had to chase for updates.

Richard and the team took real ownership of the situation and went above and beyond to put things right, which made all the difference.

It is not often these days that you genuinely feel like a valued customer, but that was absolutely my experience here. A great example of how customer service should be.

Highly recommended.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a pair of police…

I recently purchased a pair of police Lewis Hamilton sunglasses from Genuine Style, and I couldn’t be happier with the experience. From start to finish, the customer service was exceptional, even what size frames I would like to order. The website was easy to navigate, and detailed product descriptions helped me choose the right model.
After placing my order, I received prompt confirmation and next day shipping, which made the process smooth and worry-free. When I had a quick question about lens options, the customer service team responded immediately and provided clear, helpful guidance.
The sunglasses themselves are top quality—durable, comfortable, and perfect for everyday use. I also appreciated that they came with a straightforward warranty.

Overall, this was one of the best online purchasing experiences I’ve had. I highly recommend this store for anyone looking for sunglasses, especially if good customer service matters.

1 April 2026
Rated 5 out of 5 stars

Really great experience

Really great experience, Arrived promptly (within 2 days) perfectly in time for my ski trip which was a life saver. The product was correct and of good quality, including the packaging. I will most definitely be purchasing my ski gear from here from now on. Thank you guys!

23 March 2026
Rated 5 out of 5 stars

The sunglasses were exactly as…

The sunglasses were exactly as described, it was the price I was looking at paying for them. They turned up in the timescale they said they would so had no waiting around for the delivery which was brilliant. Highly recommend buying from them.

24 March 2026
Rated 5 out of 5 stars

Excellent service from a UK based…

Excellent service from a UK based company. Called Genuine Style to ask a few questions regarding Smith ski helmets and goggles, lady on the phone was extremely helpful. Placed my order online and arrived next day. Helmet and goggles were well packaged and as described in mint original packaging. Offering free returns too if required. 5* service and goods.

26 March 2026
Unprompted review

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