Genuine Style Reviews 

The item I purchased has never been delivered.
I placed my order on 27 May 2026. According to the website, the expected dispatch date was 8 June 2026. When the item was not dispatched, I contacted the seller and was told it would be included in the next shipment.
After waiting, the sunglasses still did not arrive. I contacted again on 26 June 2026 and was informed that the item was no longer available. I was told that I would receive a full refund.
Despite this assurance, I have still not received the refund. Unfortunately I had to open a PayPal claim. After reading the negative reviews seems like I’m not the only one who had this issue. I wouldn’t recommend buying from here.

The business's response below perfectly illustrates my point.
First, "communication" does not mean a customer having to repeatedly chase you for updates after you failed to proactively mention the item was out of stock.
Second, blaming the manufacturer for your inventory errors is poor retail practice. You took my money for stock you didn't have.
Finally, I only resorted to a PayPal dispute because of the lack of a prompt refund and clear communication. If a customer has to use buyer protection to get their money back, that is a failure of your customer service, not the payment processor. Instead of taking ownership, you've chosen to shift the blame.

Ordered x2 over the past 90 days from this company. My first order did arrive a few days late (matching some others feedback), but after a quick chase email i got a prompt response and update. The price was excellent, and i was happy with my purchase.

Second purchase, no issues, no delays. Whatever was the delay the first time, wasn't there the second time.

No major gripes my side, and i am happy with my glasses !

I ordered some O’Neil glasses from genuine style via pre order. I saw them in a shop for £65 and couldn’t justify it and genuine style were selling them for just under £45. They have just arrived on the date as expected and are great! Can’t beat the service or price!

Great service and superb prices. New Oakley frames dispatched as promised and kept informed. Very pleased plus company very good to deal with.

Awful! Don’t think all these positive reviews are genuine.
Ordered with delivery date of 18th June. Date came and went and received nothing. Messaged a week later to receive response that they have system errors and apologized saying the glasses aren’t even in stock. Asked for full refund. Told my order would be cancelled. Over a week later still no refund or any form of communication or proof refund in process.
My fear of dealing with a bogus company has come true!
WILL UPDATE IN A WEEK ON OUTCOME
*Dont be fooled by replies to these reviews. They’ve had my money since 9th June knowing well the product isn’t even in stock*

Brilliant service. Top quality glasses at an unbeatable price. I couldn’t find the Oakley XL’s cheaper anywhere on the internet. Wife now looking into getting some new Oakley’s from Genuine Style!

Excellent service.Value for money.Communicated immediately after my enquiry and explained the delay.
RayBans arrived and I am super happy.
Will be back for more !

I am waiting on my order - I ordered on the 17/06. Still haven’t received it and it’s 29th. Order number #188888. They said that’s the estimated dispatch date and I haven’t heard anything.

Made an order on the 6th June for a pair of sunglasses, was given a dispatch date of the 18th June, can’t be helped and was noted when purchasing, was told on the 19th June there was an issue with supplier and would get an update in a week, now having to chase a delivery date on the 26th June, not very happy with the service to be honest….

Really good service,prompt no quibble delivery and quality product at a great price.Overall very impressive.

Took over a month and still no order. Asked to cancel the order and still received no confirmation. Do not order from them!

I accidentally received the wrong glasses, so I sent an email and was pleasantly surprised to receive a reply out of hours acknowledging my message when I least expected it. The next day, I received a follow up call explaining exactly what I needed to do to return the incorrect items.

The correct glasses were then sent out for next day (Saturday) delivery and arrived just in time for my holiday on Monday!

A huge thank you to Richard for replying out of hours, and to Millie and Jenny for their excellent customer service throughout. Brilliant company to deal with. I’ll definitely be ordering again!

I am delighted with my experience ordering from Genuine Style. The price for the Ralph Lauren sunglasses I was looking for was so competitive but I was anxious ordering from a website I didn’t know. I read lots of reviews which were overwhelmingly positive and decided to go ahead. I needn’t have worried as everything went smoothly and my sunglasses have just arrived, exactly what I was looking for, well packed. I was also impressed by all the updates from customer services throughout the process. I would definitely buy from Genuine Style again.

I placed an order on the 24th May and, as of the 17th June, I still have not received it. What’s even more frustrating is the complete lack of communication regarding the status of my order.

I actively contacted customer services on 10th June and was told they would “reach out to the manufacturer” and get back to me. Since then, I have received no update whatsoever.

At this point, I have no idea whether my order has been dispatched, delayed, or lost. Customers should not have to chase repeatedly for basic information about an order that is already weeks overdue.

Very disappointing experience due to poor communication and lack of customer service. I am still waiting for an update and resolution. Absolutely no communication or correspondence received from their customer services since I placed the order.

I had a great expetience with these guys will definitely buybfrom them again in the future 🥰💙

Love the product
But from no fault of either own my parcel took a while to be delivered. Customer service were great too

The sunglasses are fine. Exactly what I ordered, pair of Oakleys at a good price to be fair. The issue was that I ordered these on 12th May. The website said they wouldn’t be available until 24th, no problem. So I waited. No contact… So I emailed them about the delay. They responded and said they would let me know when they were being sent, but it wouldn’t be until early this week (June 1st) as there was a delay. I then emailed again on June 3rd as I still had received no confirmation. They replied with a Royal Mail delivery Tracking number and said they had already been sent.
No formal email updates, just a reply to me asking where my glasses were. If I hadn’t emailed they would have arrived on my doorstep today and I’d have known nothing about it. Not really the best service when you spend £100ish on a pair of Shades.

Excellent service. Slightly longer delay than the pre order date. When contacted customer service were quick and efficient in getting back to me with an update. Received sunglasses and really happy with them.

Dispatch was slightly longer than anticipated but followed this up with customer service and got an almost immediate response explaining the delay. This was then followed up once dispatched and the order arrived within a couple of days.

Delays can happen but really impressed with the management and communication.

I am wary of buying online but the reviews of Genuine Style were so good that I took the risk. I found their service to be as superb as the reviews had said. Kind people to talk to on the phone, my gorgeous sunglasses arrived next day, very carefully wrapped and protected. I'd paid a little extra to have the delivery before noon and requested that the delivery driver calls the bell. Everything went perfectly. It could not have gone better.