Feel Good Contacts Reviews 68,026

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and rapid delivery service, often highlighting next-day arrival and secure packaging. Many appreciate the competitive pricing and the wide selection of products, making it easy to re-order and find what they need. The overall ordering process is frequently described as smooth, stress-free, and user-friendly. However, some customers encountered issues with the delivery service, specifically mentioning problems with Evri, such as lost packages or deliveries left unattended. A few people also reported dissatisfaction with the quality of certain products, including contact lenses causing discomfort or other quality issues with certain products. Additionally, a small number of reviewers expressed concerns about billing discrepancies and unexpected charges.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the great quality of lenses and... See more

Order

People report positive experiences with order. Many customers praise the ease and speed of the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the promptness and... See more

Price

Customers had positive experiences with price, consistently finding products to be competitively priced and... See more

Based on these reviews

Rated 5 out of 5 stars

My whole family have used Feelgood contact lenses for years. Very good value. Good quick service. Usually next day delivery. Often have special offers. Look out for offers as when you order by phone,... See more

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Rated 5 out of 5 stars

Ordered contacts. Evri said they had delivered despite me not having the package and they hadn’t provided any photos or told me where the package was. I did have to email a few times and leave a revie... See more

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Rated 5 out of 5 stars

I recently emailed the Customer Service team to return an unopened pack of contact lenses as my prescription had changed since the purchase. The CS team was very responsive and helpful with my query... See more

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Rated 5 out of 5 stars

Delivery was fast (next day) and it fits right in the mail slot so I don't need to stay at home to receive it. I've already tried both the clear and coloured contacts, no issues so far even though thi... See more

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Rated 5 out of 5 stars

Absolutely reassured and happy about my query, my parcel arrived at the time scheduled ! I opened the parcel was intact and delivered on the safest spot. Brilliant service. Ordered many times with fee... See more

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Rated 5 out of 5 stars

Feel Good Contracts are just awesome. Such an incredible range, amazing value for money and delivered next day. I just wont go anywhere else and cant recommend them highly enough.

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Rated 5 out of 5 stars

Very easy and quick process to re-order my contact lenses every single time through the 're-order' button which appears next to the relevant product in the 'my orders' section of my account. There are... See more

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Rated 5 out of 5 stars

I had to have my order delivered to a care home as I am recovering from a fall. I was concerned that it would be confusing to change from my home address delivery. But my order arrived next day -sa... See more

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Rated 5 out of 5 stars

I had concerns due to the time my lenses were taking for delivery An explanation was given and the issue was resolved quickly. The customer service was friendly and helpful. I will use Feel good Conta... See more

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Rated 5 out of 5 stars

My first pair were 'mislabelled' by Evri and subsequently lost. I contacted Feel Good and they remade them and sent them out at no extra charge! Excellent service and the usual top-quality specs - why... See more

Rated 5 out of 5 stars

Feel Good Contacts are a great company. Always reliable, great prices, super fast delivery and usually a little packet of Haribos thrown in too.

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Rated 2 out of 5 stars

The confidence coloured lenses in our hazel were uncomfortable from the moment I first put them in and felt noticeably drier compared to other brands I’ve used. The colour is also not very appealing... See more

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Rated 1 out of 5 stars

Absolute scam artists kept charging me for contacts I didn’t order and refused to refund after I had been using them for two years. They took money out my back without sending me any lenses, refused a... See more

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Rated 5 out of 5 stars

I was using lenstore for so long and now switched to feel good contacts, quick delivery, same lenses slightly cheaper than lenstore. Feeling happy! They send me a pen on my first order which I love... See more

Rated 5 out of 5 stars

I love FGC, the delivery is super quick, the customer service is excellent, they email you to remind you to get your next set, and every order i've recieved had a little sweet in it, which I find is a... See more

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Rated 1 out of 5 stars

I paid for next day delivery and they didn't bring my delivery. They always delay the deliveries even though I've managed to pay for next day delivery, I've called them many times for them to send it... See more

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Rated 5 out of 5 stars

The ease of ordering the exact lenses I needed, the very affordable prices and the speed of delivery made the whole experience stress free and enjoyable. Thank you. (Liked the Love Hearts too - broug... See more

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Rated 5 out of 5 stars

Specsavers let me down on delivering my contact lenses on time. I have ordered from you before,so I knew your service was prompt and reliable. Thank you.

Rated 5 out of 5 stars

I was looking for this Pacific Oakley brand. Feel good contacts gave me a good experience the shipping was very fast and received them the next day. I highly recommend them. I would buy again.

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Rated 5 out of 5 stars

Best value contacts on the market! The Delivery is super fast usually the next day. The always give u a little gift with each order its usually a little sweet 😋 such a nice little touch.

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Rated 5 out of 5 stars

Great product choice, well priced and sent out quickly. Easy to use site and excellent customer service too. Would definitely recommend.

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Rated 5 out of 5 stars

I always research deals for my lenses before I buy and Feel Good Contacts usually come up trumps. Once again, they did not disappoint. Not only were my lenses on offer, but I ordered them at 10pm and... See more

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Rated 5 out of 5 stars

Amazing customer service, really quick delivery and such a cute pack of sweets. Such an easy process from the beginning, I’ll definitely order again!

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Rated 5 out of 5 stars

Very good company to deal with, I am a returning customer, and will order from Feel Good Contacts again. Easy to order the delivery was really quick no problems.

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Rated 1 out of 5 stars

The quality of the glasses I received were , in my opinion, very poor and the prescription could not have been what I had requested. The case provided must have cost more to manufacture than the glas... See more

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Rated 5 out of 5 stars

Super customer service. Great product and fairly priced. Will be continuing to use this company for my contact lenses.

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Rated 5 out of 5 stars

I have been a customer for many years and the service overall I cannot fault from order to delivery is accessible and simple. The product has arrived securely packaged in a way that you can see that i... See more

Rated 5 out of 5 stars

I have bought contact lenses from Feel Good for years now. Delivery has always been super speedy and stock of the lenses I order readily available.

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Rated 5 out of 5 stars

Once an order is placed, delivery is quick. The first order was quite an experience for me, but the staff helped me and everything is perfect!

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Rated 5 out of 5 stars

I've been using Feel Good for about three years now and have found the service excellent. The autoreplenish feature allows me to keep total control of my orders whilst giving me a discount. Custome... See more

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Rated 5 out of 5 stars

I occasionally get a few basics which I can't get locally from Feel Good Contacts. They have stock, don't feel extortionately priced, deliver efficiently, keeping you updated on the way, and often thr... See more

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Rated 5 out of 5 stars

Excellent service from Feel Good Contacts. Ordered in the morning and a short time later lenses were already despatched. Delivered the next day. Can't ask for anything better!

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Rated 5 out of 5 stars

Great service ready for collection very soon after order placed And open late hours very convenient

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Rated 5 out of 5 stars

I have been using this company for very many years now. I always do a price comparison before purchase, and FGC always prove to be the best value. Their delivery time is astonishing. Twice recently I... See more

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Rated 5 out of 5 stars

Very pleased again with the service from Feel Good Contact. Next day delivery, very well packed along with a small treat inside. Will definitely use again!

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Rated 5 out of 5 stars

have used this website for many years as a top up to my monthly prescription. Good price and rapid service and no problem with the lenses.

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Rated 5 out of 5 stars

Competitive prices, wide choice, ease of use to order on website and very fast delivery. Total stress free experience. Love this company and have already recommended to friends. Excellent

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Rated 5 out of 5 stars

Ordered lenses From this website. amazing service ordered it at 10pm and it was delivered to my house the next day around 11am. the lenses fit amazingly and they are exactly my prescription with amazi... See more

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Rated 5 out of 5 stars

Delivered super fast and well packaged in letter box friendly box. Good value lenses and free delivery.

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Rated 4 out of 5 stars

Hello, This is not my first time ordering contact lenses from you. I really like your fast delivery and the fact that I can always find my lenses easily on your website. Previously, the boxes i... See more

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Rated 5 out of 5 stars

Amazing service! Highly recommend Feel Good Contacts, even got a little free gift in my package! Thank you I wouldn't go anywhere else!

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Rated 5 out of 5 stars

Great service, can’t believe how quick they arrived. I will definitely be ordering from you again 👍

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Rated 5 out of 5 stars

Experience was amazing! Saved soo much money buying from here ! Definitely be using again!

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Rated 1 out of 5 stars

If I could give no stars I would. What can I say about this company. Well I have used this company for years for my contact lenses and they have always been good. I decided to purchase some glasses... See more

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Rated 5 out of 5 stars

Super quick ordering online and turned up the next day as promised. Packaged well, lovely glasses.

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Rated 5 out of 5 stars

Prompt, efficient and friendly service and very competitive pricing. I wouldn't go anywhere else for my contact lenses!

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Rated 1 out of 5 stars

I don’t think contacts from Feel Good Contacts are genuine. I bought the same contact I usually buy from them and they gave me terrible eye pain. And their refund process is complete nightmare. Will n... See more

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Rated 5 out of 5 stars

Very quick delivery Excellent choice and variety of contact lenses Great price

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Rated 2 out of 5 stars

I ordered some Ray-Ban RB7047 in January they arrived around the 30th. The frames are excellent 👌. I opted for the gold lenses 1.67 etc. Unfortunately the lenses are poor. The field of vision a... See more

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Rated 1 out of 5 stars

If I could give a lower rating I would. All fine until there is a problem, at which point the 'customer service' provided is completely unacceptable. An order I made was not delivered nex... See more

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Rated 2 out of 5 stars

I was happy with the price I paid and the quality of the glasses I received but the delivery was abysmal. It was an Evri delivery. The driver didn't even bother to ring the doorbell and just left i... See more

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Rated 5 out of 5 stars

Always have good service from them. Love the next day delivery. Plus you get a little suprise this week it was love heart sweets. Excellent company and good prices.

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Rated 1 out of 5 stars

Unfortunately, their delivery partner is unreliable. The same goes for the people in customer support chat or on the phone — they promise delivery dates, but unfortunately that’s not true. An apology... See more

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Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I purchased my glasses in July 2025

I purchased my glasses in July 2025, and by December I had already started noticing problems with the lenses. I reported these issues again in January, as the condition had worsened.
After my second complaint, someone from the Optical Team reviewed the photos I sent and informed me that the scratch‑resistant coating only protects against “everyday scratches.” However, the issue with my lenses is far beyond normal wear and tear. The coating on both lenses has cracked so badly that the glasses are now unusable, and I struggle to see through them clearly.
I’ve never experienced anything like this with any other optician or glasses provider. What makes it even more frustrating is that I was told this issue isn’t covered under warranty, leaving me with no option but to book an appointment with my previous provider to replace the lenses at my own cost. Contact lenses have been my only backup, and they can’t solve the problem.
Overall, I am extremely unhappy with both the quality of the lenses and the customer service response. This has been a very disappointing experience, and sadly I cannot recommend this provider based on what I’ve gone through.

30 December 2025
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Michelle,

Thank you for your review.

We’re really sorry to hear about your experience and understand how frustrating this must be, especially after such a short period of use.

Please be assured that all cases are carefully assessed by our Optical Team based on the images and information provided. Our coatings are designed to withstand normal day-to-day use; however, in some cases, the damage observed may fall outside of what is covered under the warranty guidelines.

That said, we genuinely value your feedback and would like the opportunity to review this further for you. If you could kindly reach out to us with your order details, we’ll be more than happy to reassess your case and see if there is anything further we can do to assist.

We appreciate you bringing this to our attention and hope to resolve this for you.

Best regards,
Feel Good Contacts Team

Rated 5 out of 5 stars

Daily Contact lenses

Very fast delivery, super quality, no need prescription, good prices. I'm try diferent Companies but always come back to Feel Good ,always happy, and in a box little present for me. LOVE IT!

23 March 2026
Rated 5 out of 5 stars

Amazing customer service

I wish to express my commendation for the exceptional customer service I received today, particularly from Paras. I inadvertently duplicated my order and, having already processed the payment, was unable to rectify the error independently. Upon contacting customer support via chat, my order was promptly corrected within seconds. I rate this customer service experience as five-star. I highly recommend this service; I have been utilizing Feel Good Contacts for over three years, and this is the first instance of an error on my part, which was resolved immediately.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and value contact lenses

The quality of the contact lenses is excellent. Ordering is easy with regular tracking updates and the next day delivery (by courier) system works well. Great value compared with other sellers. I can't fault their customer service and will be ordering again.

20 March 2026
Rated 5 out of 5 stars

Recently sent in a repeat order and…

Recently sent in a repeat order and received my contact lenses the next day. I've been using Feel Good Contacts for years and never waited more than a few days. I can't remember ever having a problem with them either. Would recommend!

22 March 2026

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