Official Gatwick Airport Parking Reviews 

20,730
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,730)

4,045 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good thank you

All good thank you

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Franck

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, cant fault it.

18 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mike

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking great from start to finish and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent

I like the fact that you can park my vehicle myself and keep my keys. I can park in a space knowing that it is in a safe place. The car parks are very close to the airport and transfer is very regular and frequent. Booking the car park is so easy. Highly recommended

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James6455

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and close to the airport with regular bus transfers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Worst experience we have had parking…

Worst experience we have had parking anywhere, you are not guaranteed a spot even if you prepay, we had to wait and search for an hour, no one to help, we just made our flight after an hour of going round and round competing with taxi and pick ups. Do not use

22 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alex

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you were not able to find a space in the car park when you arrived for your booking.

We work to ensure all of our products are available however during peak periods, due to the high levels of demand this may not always be possible.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A very easy and painless way to start a…

A very easy and painless way to start a holiday

8 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and painless, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and safe

I Use the official Gatwick parking as I know my car will be in the same place on returnand not in some random farmers field.

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Raymond

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and safe, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Short term North

Short term North. A joke. I didn't prebook. Spent 20 mins driving up and down looking for a space. Left and ring for assistance. Was told the car park was full. Cars were still coming in and no spaces. No staff on hand. No signs to say it was full. No lights above spaces to show them as vacant. A charge of 8 pounds for 30 mins. That's more than my pay rate. Only saving grace that they did not charge me on exit. Went to long term north where you have 2 hours free and a ten minute shuttle bus to the terminal. Would recommend this option. But not short term people fighting over spaces.

21 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jon

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you were not able to find a space in the Short Stay car park when you arrived.

We work to ensure all of our products are available however during peak periods, due to the high levels of demand and due to some unplanned essential maintenance at this time this may not always be possible.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Amazing

An amazing, stress-free parking experience with clear and easy-to-follow instructions. Everything was incredibly convenient, offering excellent value for money and very easy access to Gatwick Airport. Highly recommended! Just perfect

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Shirley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking stress free and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book. Although pricey I am pleased I paid for this service, as the car did not start when I collected it. The staff were very helpful and jump started it for me. I would have had to call out AA if I had parked at an outside car park and who knows how long that may have taken. The pre-arrival information could be improved. I went to the wrong floor initially. Overall a pleasing experience.

18 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with helpful staff when you faced an issue and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great parking experience

As usual I arrived in the Gatwick valet parking area. I was greeted with a warm smile and through my previous experiences had total confidence in the service that was being provided. There are other companies that offer cheaper services but, I know my car will be looked after and returned to me in a nearby location. Well done to everyone involved!

2 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Phil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being greeted with a smile by the Valet parking team and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All really easy

All really easy. Booking, arriving, departing all quick and simple. Very good experience.

5 August 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to book and easy to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The only difficulty I had was the…

The only difficulty I had was the options at the beginning. Quite hard to work out all the individual choices. I.e. long stay North, holiday Special, alternative parking companies. I choose the wrong one and was not able to swap as it was too close to flight date. That would have been a good option as it was the same contact number for both the providers I wanted to swap between. But now I know will use again.

13 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Clare

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great experience, very convenient

Great experience, very straightforward in booking the long stay car park.
All the information needed was given beforehand, very frequent shuttle service to the terminal.
Would 100% recommend.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Amanda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward to book with good information provided and frequent buses, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy booking no paper tickets in and…

Easy booking no paper tickets in and out easy. Buses frequent and hold a surprising amount of people.

18 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with frequent buses and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Everytime I fly at Gatwick always use…

Everytime I fly at Gatwick always use this car park. Never had any problems always straight forward

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lee

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how straightforward the parking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It’s was very easy to find

It’s was very easy to find. Shuttle services was very good too.Service was amazing wonderful lady very friendly and jolly at 4am in the morning. When we returned the was a lovely gentleman who help. Amazing! Stress free

5 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Choudre

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being easy to find with a good shuttle service with friendly helpful drivers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service

The entry and exit was very smooth, the bus to and from the terminal was very clean and quick...thank you

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Danilo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the entry process being smooth and the transfer bus was quick and clean, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service as use of valet parking …

Great service as use valet parking and never have an issue. Booking is simple and then just drop off and pickup on return. Makes life so much easier and can focus on the holiday instead of the parking.

17 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Stephen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the Valet Parking service being easy to book and simple to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to find the location at the…

Very easy to find the location at the car park. Friendly customer service agent at drop off. Great customer service agent at pick up. The whole parking process was a very good experience and will definitely use this service again for future travel.

16 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Derek

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simple process

Simple process, reasonable price, spot on.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the process simple and the prices reasonable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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