Official Gatwick Airport Parking Reviews 

21,454
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Parking Lot
  4. Public Parking Space
  5. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(21,454)

3,888 reviews in the last 12 months

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Rated 5 out of 5 stars

Straight forward

Straight forward, no complaints, decent price

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ray

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how straightforward everything was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

The process is easy and…

The process is easy and straightforward, however, it doesn't allow for you returning one day and picking the car up the following day. So fast track passport control, on return, shows the wrong date.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

I just find everything so simple

I just find everything so simple, no problems what so ever

5 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how everything was so simple. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I always use Gatwick parking as it is…

I always use Gatwick parking as it is very convenient, easy to book and you know that you’re not going to have to wait too long for a shuttle bus to the terminal. I walk away from the car knowing that it is safe and secure.

21 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lesley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how safe and secure our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Extremely easy to book online and easy…

Extremely easy to book online and easy to access/exit. Excellent location with frequent shuttle service to the terminal. Safe and secure - we've never had a problem and would definitely recommend.

10 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Anna

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it was to book with us online. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Extremely easy to use

Extremely easy to use. Drop off was very well organised as was the pick up. Only a two minute walk into the terminal building and the same when arriving back at Gatwick. It isn’t cheap but worth the extra for the convenience and excellent service.

12 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how well organised the drop off and pick up process was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Such an easy way to park with plenty of…

Such an easy way to park with plenty of room, so no unwanted dents or scratches when you get back to your car

13 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Stuart

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it is to park with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent value and service

Excellent value and service. So convenient for departures and arrivals.

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Terry

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how excellent the service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Good value for money

Everything was really easy. Although we didn't realise that it is somewhat like a valet parking. But nonetheless, it was fine.

My only complaint is the bus transfer. They said it was every 15 minutes but we waited over half an hour for the next one. Loads of other long stay parking transfers had driven past and ours was still not coming. When we queued at the bust stop there was no one else waiting and when the bus came it was packed.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Whenever we for a family holiday we…

Whenever we for a family holiday we always choose Gatwick airport and their parking is so much better for us cos is closer to drive and cheaper than taking the train. Available Buses inside the parking area to take you and to the airport and back to the parking after your holiday.

12 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rommel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how much cheaper our parking is in comparison to using the train. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Free amendment claim not true

Free cancellation/amendment advertised at time of booking, however when departure flight time changed (5 hours earlier) booked price was not honoured as it had increased and new higher price was applied. Gatwick hide behind the fact that they didn't charge an amendment fee - only a price difference. A surefire way of discouraging early booking as flight times do change (as an airport they know this).

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, hassle free experience.

8 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Susana

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good it all was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Long stay South.

Long stay South.
Does what it says on the tin.
Found a parking space easily.
Transfer bus within minutes (3.30am)
Return transfer bus, approx 10 min wait, very busy, (3.15pm)
Pre booking worked fine with the barriers.
Reasonable price for 8 days £75

5 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear R Couchman

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how reasonable the price was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A seamless booking experience and…

A seamless booking experience and seamless upon arrival and departure x

12 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Bernard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how seamless everything was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Value for money

Value for money, good contact via email & txt.

4 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good the contact has been via email and text. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I have used several different parking…

I have used several different parking companies over the years but Gatwick parking is by far the best we have used

12 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lisa

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Top class

The Gatwick valet parking is so convenient and efficient I always use them. Pricing very good if you can book well in advance. Short notice booking expensive.

11 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Barry

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service convenient, efficient and well priced when booked in advance, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to do

Easy to do, no hassles.

15 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Terence

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and no hassle, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great experience

Very easy and right next to the airport. Staff are friendly and helpful.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mike

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and right next to the airport with friendly, helpful staff, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Avoid Gatwick Airport Parking

Avoid Gatwick Airport Parking – Extremely Unfair!

Their camera failed to recognise my number plate despite having a valid pre-booked reservation, leaving me to reverse onto a double red line. I was then issued a PCN, and my appeal was rejected.

How is a customer supposed to be penalised for a failure of their own system? The whole experience feels completely unfair and raises serious concerns about their practices.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tan

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been issued a PCN when using our car park.

We would expect a PCN to only be issued where a customer’s car is found to be parked in violation of our parking Terms & Conditions and we’re disappointed to hear that your vehicle was not recognised on entry to the car park.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

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