Official Gatwick Airport Parking Reviews 

20,695
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The good. Ease of booking, offers advertised online and good information on the lead up to our trip. North terminal short stay facilities where good with information well laid out. The not... See more

Rated 4 out of 5 stars

Super easy to book online. Not bad pricing for August. Directions are straightforward. Found the car park easily & luckily a disabled vehicle space. Make sure you don’t park in disabled bays marked ‘a... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,695)

4,007 reviews in the last 12 months

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Rated 5 out of 5 stars

Everytime I fly at Gatwick always use…

Everytime I fly at Gatwick always use this car park. Never had any problems always straight forward

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lee

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how straightforward the parking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It’s was very easy to find

It’s was very easy to find. Shuttle services was very good too.Service was amazing wonderful lady very friendly and jolly at 4am in the morning. When we returned the was a lovely gentleman who help. Amazing! Stress free

5 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Choudre

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being easy to find with a good shuttle service with friendly helpful drivers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service

The entry and exit was very smooth, the bus to and from the terminal was very clean and quick...thank you

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Danilo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the entry process being smooth and the transfer bus was quick and clean, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service as use of valet parking …

Great service as use valet parking and never have an issue. Booking is simple and then just drop off and pickup on return. Makes life so much easier and can focus on the holiday instead of the parking.

17 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Stephen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the Valet Parking service being easy to book and simple to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to find the location at the…

Very easy to find the location at the car park. Friendly customer service agent at drop off. Great customer service agent at pick up. The whole parking process was a very good experience and will definitely use this service again for future travel.

16 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Derek

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simple process

Simple process, reasonable price, spot on.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the process simple and the prices reasonable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Distracted by constant additional items.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ann

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

First time we used Gatwick mid stay…

First time we used Gatwick mid stay parking. Was really easy start to finish with good directions. I got our dates wrong so I changed it online from our holiday and it was really simple. Will definitely use this again when we fly from lgw. Thank you

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Toni

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay parking easy to use from start to finish and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Guaranteed Peace Of Mind

A very easy, straightforward, and simple hazzle-free way of travelling to leave your car in a highly secured facility that’s profoundly accessible to the airport’s south terminal. This is the cheapest and yet most efficient way to travel from Gatwick Airport.

29 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lee

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy, straight forward, efficient and cheap, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

outrageous - wont accept responsibility for damage

outrageous service. i will never use them again. i paid for valet parking. a knock has occurred whilst i was away. because my car is matt color they are trying to claim the pictures cant pick it up and they may or may not pay out. the manager on site even said ive seen from the photos you didn't have that damage coming in, i sent a screen shot of the anti theft alarm being triggered (when it was obviously knocked in their care) and the lady had the audacity to say anti theft alarms can be triggered by airplanes flying above. Absolute cowboys which i never ever expected from gatwick official parking.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback.

We're sorry to learn of your experience with our Parking Team.

We aim to provide the highest quality service and care to all of our customers using our valet services and we're disappointed to hear of your recent experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

nightmare at collection

nightmare at collection, for some reason I got my keys sttraight away but at least 20 people were waiting for hours and it was v late at night.

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear MP

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear of the delays faced when collecting your keys from our parking team.

We aim to return our customer’s vehicles at date/time requested we’re disappointed to hear this hasn’t been your experience with us and of the impact this has had on your return to Gatwick.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Mid stay parking at gatwick was a…

Mid stay parking at gatwick was a breeze well sign posted anpr cameras on entry and exit all worked well would definitely recommend compared to off site parking

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park easy to use and well signposted, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quick and Convenient - trouble free experience

Quick and Convenient - trouble free experience

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tariq

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and quick

Easy and quick

19 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Paul

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and quick, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking was so easy and straight…

Parking was so easy and straight forward to get to will be using for the future!

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Vikki

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and straight forward, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

QUICK AND EASY

31 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to find parking site

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being easy to find and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

So convenient to be able to park at the…

So convenient to be able to park at the terminal, no buses or waiting for my car to arrive. My only cause for concern was trying to contact the office when my return flight was cancelled and no contact number was available and the email wasn't replied to, car was still waiting for me on my return though 👍

16 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Julie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Gatwick Airport Parking excellent service

Very good service would use again and polite staff..

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lawrence

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service good and staff polite, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant services

Brilliant services

17 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Udayarajah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking service brilliant and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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