Official Gatwick Airport Parking Reviews 

21,423
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Parking Lot
  4. Public Parking Space
  5. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(21,423)

3,865 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and simple and car there…

Very efficient and simple and car there on return. Kept off site but in a secure location.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking efficient, simple and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book at a reasonable cost

Easy to book at a reasonable cost, easy to find with good directions to open parking area along with regular buses to the terminal.

23 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gillian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, easy to find, a reasonable cost and with regular buses, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy location for terminal as only 5…

Easy location for terminal as only 5 min walk. Just one issue was only one member of staff when checking car in so customers were waiting around. Plus you need a £1 coin for trolleys for luggage.

27 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Murray

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to the easy location for the terminal and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Competitively priced parking within a few minutes walk from the terminal.

Car park is easy to find and the price was competitive. It's great to be able to park in the short stay when your flights are very late as it saves the wait for the bus. Also. pretty much all under cover.

I would like to see some sort of information about how many parking spaces are available in each car park on entry.

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking competitively priced and easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

Booked parking in advance on arrival…

Booked parking in advance on arrival barrier did not open,contacted reception at first could not find booking after a while they found my booking,said he would update records for my return only to have same problem when exiting,first time this as happened,I would definitely use official Gatwick parking again

8 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the entry barrier did not recognise your booking when using our car park recently.

All of our entry cameras are expected to recognise your vehicle and link with your booking when entering the car park. We’re sorry this hasn’t been what you’ve experienced and for any delay this caused to your arrival.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Very easy to find being just off the main road

Very easy to find being just off the main road. Spacious and easy to manoeuvre. Pleasant staff. Good to know my car is parked close by in a secure location. We used the electric charging facility which was quite good value and convenient. Always use valet parking as it’s so close to arrivals

8 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Snakey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find and spacious with pleasant staff, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to navigate

Very easy to navigate, very helpful and had no problems. Thankyou

11 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to navigate and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking

Easy parking, short walk to terminal

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carol

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and only a short walk to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Lack of info when collected

When car collected it came up with low tyre pressure/puncture. Not there when driven in. No attempt to inform me. Had to hunt for a garage with working airpump machine.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Brian

Thank you for taking the time to share your feedback.

We're sorry to learn of your experience with our car park team not being aware of your low tyre pressure.

We aim to provide the highest quality service and care to all of our customers using our car park services and we're disappointed to hear of your recent experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking/airport transition and…

Easy parking/airport transition and easy south to north trasition.
Good experience all round

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Frank

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to get to,

Easy to get to,, fair price,, buses are frequent, only 10mins to the airport drop off.
Customer service was fantastic, especially as I made a mistake on the booking.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, a fair price and with frequent buses and fantastic customer service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant service nice and easy would…

Brilliant service nice and easy would use again highly recommend

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service brilliant and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service! Parking so easy and the vehicle is safe for the duration of the stay.
Really handy to receive a text beforehand, giving directions to the location
Dawn Downing

2 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and safe, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use

Easy to book

11 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Doug

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

so easy efficient and friendly staff we…

so easy efficient and friendly staff we use these all the time

22 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Merritt

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and efficient with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

I amended my booking to arrival one…

I amended my booking to arrival one extra day and I was charged the same amount as I had previously paid for four days parking!

10 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Elizabeth

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged more than expected when amending your booking.

We would expect our online pre-booking quotes to be competitively priced and I am sorry if you were not happy when making your amendment.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Unnecessary adjustment of car settings

Whoever parked my car must have been a giant. Every seat adjustment had been changed to an extreme and it would have been appreciated if on leaving the car had made some attempt to put the seat back to its original settings. Furthermore the driver had seemed to have fiddled about with the air con, all the temperature and air movement settings as well as the auto lights and main beam settings. I do not see why this was necessary. It was particularly annoying as our flight was over an hour late arriving after 1 am. The last thing I needed was to spend time readjusting the car settings when I got in the car.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the settings in your vehicle have been adjusted whilst it’s been in our care.

We’d ask that only those settings which ensure the safe driving of our customer’s vehicles are changed and only to the extent that is necessary. We’re sorry to hear that your seat and air conditioning settings have been adjusted.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Everything about our Gatwick North…

Everything about our Gatwick North Parking experience was very good.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Brenda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, loads of information leading up to trip, easy instructions of where to go at the airport, literally 2 minutes to departures, incredibly easy collection on return to Gatwick.

29 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, with easy instructions and only 2 minuets to departures, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Best ever trip

30 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Amanda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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