gassafetycerts.com logo
Visit website

gassafetycerts.com Reviews 956

•
TrustScore 4.5 out of 5

4.3

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and prompt, often noting the quick turnaround for appointments and certificates. Many people highlight the staff, especially the engineers, as courteous, friendly, and knowledgeable, making the process easy and stress-free. The booking process is frequently described as straightforward and easy to navigate, with many appreciating the convenience of online scheduling and clear communication. However, some customers also noted issues with customer service, reporting slow response times to emails and difficulties in rearranging appointments. A few other people also felt that the booking process could be inconsistent, with some experiencing delays or unexpected changes in appointment times, and having to chase for their certificates.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, consistently praising engineers for being friendly, polite,... See more

Booking process

Customers had ambiguous experiences with the booking process; many found it easy to book online and arrange... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting poor communication, unhelpful... See more

Response time

Clients share ambiguous opinions on response time, with some experiencing significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more

Company replied

Rated 5 out of 5 stars

I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more

Rated 5 out of 5 stars

The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more

Rated 5 out of 5 stars

The engineer was friendly and efficient and helpful. He called before arriving and gave me peace of mind about the safety and efficiency of the gas appliances and boiler. Would recommend.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

956 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Took until the third booking!

Took until the third booking for the Engineer to arrive. Bournemouth is in the Company’s Bristol “region”, so hardly local.
After payment, I was informed the firm only do morning bookings- hardly ideal!
Far better to chose a local firm with a local, more flexible engineer!

14 July 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Andrew,

I’m really sorry to hear about your experience — we completely understand how frustrating it must have been to face multiple reschedules and limited flexibility, and we sincerely apologise for the inconvenience caused.

While we do our best to assign the closest available field worker, we sometimes use engineers from surrounding regions to ensure the work gets carried out as quickly as possible — especially during busy periods. That said, we fully appreciate that this isn’t always ideal, and we’re reviewing your feedback to help improve both our scheduling and communication processes.

Thank you again for taking the time to share your experience. If there’s anything else we can help with, please don’t hesitate to get in touch at info@propcert.co.uk.

Best regards,
Hayley
Customer Service Manager

Rated 3 out of 5 stars

You get what you pay for

Poor customer service.
Very hard to speak to someone over the phone or via the Chat. There should be more representatives manning these communication channels.
The service provided by the actual contractor was excellent, but as the intermediary, PropCert need to do better.

27 June 2025
Rated 5 out of 5 stars

Easy process

Easy process, straight forward. Nice communication. Easy to deal with and fast. All good.

10 June 2025
Rated 5 out of 5 stars

All good

All good. Quickly responded. Had electric and gas certs for selling my house.
Came when arranged, very helpful with what they were doing, clean and tidy. No stress

17 June 2025
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong, Gas Safety Check Carried out and after few weeks servicing carried out, the engineer who carried out servicing said that the boiler is not safe due to the gas valve in boiler and capped it off. How this is not picked up by Gas Safety engineer, if boiler is deemed danger? Hence all went wrong.

3 June 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Dear Gurinder,

We’re so sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback.

First and foremost, please accept our sincerest apologies for the inconvenience and frustration caused. We completely understand how concerning this must have been, and we want to reassure you that your safety and satisfaction are incredibly important to us.

Our field worker attended the property as requested to carry out the necessary remedial repairs, and we can confirm that the updated Gas Safety Certificate was sent to you yesterday.

If there’s absolutely anything else you need, or if you have any further concerns at all, please don’t hesitate to reach out to us directly at info@propcert.co.uk — we’d be more than happy to help.

Thank you again for your feedback, and we’re truly sorry for the inconvenience caused.

Warm regards,
Hayley
Customer Service Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look