gassafetycerts.com Reviews 956

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and prompt, often noting the quick turnaround for appointments and certificates. Many people highlight the staff, especially the engineers, as courteous, friendly, and knowledgeable, making the process easy and stress-free. The booking process is frequently described as straightforward and easy to navigate, with many appreciating the convenience of online scheduling and clear communication. However, some customers also noted issues with customer service, reporting slow response times to emails and difficulties in rearranging appointments. A few other people also felt that the booking process could be inconsistent, with some experiencing delays or unexpected changes in appointment times, and having to chase for their certificates.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, consistently praising engineers for being friendly, polite,... See more

Booking process

Customers had ambiguous experiences with the booking process; many found it easy to book online and arrange... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting poor communication, unhelpful... See more

Response time

Clients share ambiguous opinions on response time, with some experiencing significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more

Company replied

Rated 5 out of 5 stars

I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more

Rated 5 out of 5 stars

The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more

Rated 5 out of 5 stars

The engineer was friendly and efficient and helpful. He called before arriving and gave me peace of mind about the safety and efficiency of the gas appliances and boiler. Would recommend.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

956 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Gas Safety Certificate

Easy, fast, reasonable price

26 April 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Nick,

Thank you so much for your 5-star review! We're really pleased to hear you found the service easy, fast, and reasonably priced. Your feedback means a lot to us.

Best wishes,
Hayley
Customer Service Manager

Rated 5 out of 5 stars

Was a great job.

Was a great job.

16 April 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi there,

Thank you for the great feedback! We’re so glad you were happy with the job. If you ever need anything else, we’re just a message away.

Best regards,
Hayley
Customer Service Manager

Rated 5 out of 5 stars

Had an appointment quickly

Has an appointment quickly.
Technician was very punctual.

23 April 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Jackie,

Thank you for your kind review! We’re so pleased to hear you were seen quickly and that the technician arrived on time. We really appreciate you taking the time to share your experience.

Best regards,
Hayley
Customer Service Manager

Rated 5 out of 5 stars

Great service

Great service, friendly but efficient engineers - good value

22 April 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Zygo,

Thank you so much for the fantastic review! We’re so pleased to hear that you had a great experience with our engineers and that you felt the service was both friendly and efficient.

We really appreciate your feedback and are happy we could provide you with great value. If you need anything in the future, feel free to reach out!

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 5 out of 5 stars
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Timothy,

Thank you for your feedback! We’re really glad to hear that you found our service timely and easy to use.

If you ever need us again, don’t hesitate to reach out.

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 5 out of 5 stars

Very good service all round.

Very good service all round.

15 April 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi David,

Thank you so much for the 5-star review! We’re thrilled to hear that you were happy with the service we provided.

If you ever need anything else in the future, please don’t hesitate to reach out. We’re always here to help!

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 3 out of 5 stars
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Chetan,

Thank you for your kind words! We’re really glad to hear everything was done well and that you're happy with the service.

If you ever need us again, don’t hesitate to reach out to info@propcert.co.uk. We’re always here to help!

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 5 out of 5 stars

Get knowledge very helpful

Get knowledge very helpful. On time friendly and respectful to my home

31 March 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Gillie,

Thank you so much for the wonderful review! We’re so glad to hear that you found our service knowledgeable, helpful, and respectful of your home.

If you ever need anything in the future, don’t hesitate to reach out. We’re always happy to help!

Thanks again,
Hayley
Customer Service Manager
ECO Approach

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