Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
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Review summary
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I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
954 reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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Such poor service and so stressful…
Such poor service and so stressful dealing with you, we had to call and email you so many times to receive our Gas and EICR certificates. You do not even have a direct line to help your customers when you fail to provide the services for which we paid for. Something simple became so stressful and expensive with all the calls we had to make from abroad to get our certificates in place.
The Gas Certificate (passed) but was incorrectly issued with wrong address, so we had to wait weeks for it, we had issues with the estate agents and rent payment because of your delay. The EIRC we got it after more than 1 week after inspection after so many calls and emails (it was promised in 2 working days). The EICR was issued as unsatisfactory over a minor thing in our outhouse, we were not told when we were chasing it up. We were under such time pressure we felt like we were blackmailed to book the remedials works with you, so expensive, this was done on Monday. A week later we still do not have the EICR issued as satisfactory.
26 August 2025
Reply from gassafetycerts.com
Hi Monica,
I’m so sorry to read about your experience and the stress this has caused you. Please accept our sincere apologies for the delays, errors, and the level of communication you received — this is not the standard of service we aim to provide.
I completely understand how frustrating it must have been to chase for certificates, especially while abroad, and I’m very sorry for the impact this had with your estate agents and rent payments. The incorrect details on your Gas Certificate and the delays with the EICR should never have happened, and I apologise again for the inconvenience this caused.
We take your feedback very seriously and will be reviewing what went wrong in this case so we can prevent this from happening again in the future.
Thank you for bringing this to our attention, and once again, I’m truly sorry for the difficulties you faced.
Kind regards,
Hayley
Customer Service Manager
Awful customer service
Awful customer service. No notification of boiler service having been carried out in our rented flat. The company told me they had emailed twice and called. They definitely did not contact me.
The heating engineer then told us that he had not charged Gasafetycerts the full cost but we have not been refunded anything. Do not use this company. They simply outsource the work to another company.
3 September 2025
Reply from gassafetycerts.com
Hello Michele,
Thank you for your feedback, and I’m very sorry for the confusion and frustration you’ve experienced. I completely understand how concerning it must have been not to receive notification of the boiler service and to feel unclear about the charges.
I wanted to reassure you that you have been fully refunded for the boiler service, as it was not carried out. The refund was issued this morning and should appear back on the card you used within 3–5 working days. My colleague also sent you an email this morning confirming this, so please check your inbox (and spam/junk folder just in case).
We sincerely apologise for the inconvenience caused and appreciate your patience while this has been resolved.
Best regards,
Hayley
Customer Service Manager
Very prompt service
Very prompt service. Dealt with tenant to sort out best time etc . Trouble free and good value.
29 August 2025
Professional
The ordering experience was fine. Everything went to time. Both certificates were emailed promptly.
Will definitely use again.
27 August 2025
Easy to book and quick to respond.
27 August 2025
Gas insoection
Booking an appointment and the appointment for a gas inspection was smooth and easy .very professional
Will use them again
18 August 2025
Great service
14 August 2025
Don't use them! They farm contracts out
Order this months ago totally unacceptable usless service they can't organize a piss up in a brewery taken lots of emails and contact forms to even do the job
6 August 2025
Reply from gassafetycerts.com
Hi Steven,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve had so far. We’re very sorry to hear that things have not gone smoothly and that you’ve been left feeling frustrated with our service. This is certainly not the standard we strive for, and I completely understand how disappointing it must be after waiting so long and having to chase for updates.
We would really like the chance to look into this properly and put things right for you. If you could kindly email us at info@propcert.co.uk
with your details, we will personally investigate what has happened with your order and ensure it is resolved as quickly as possible.
We take all feedback seriously as it helps us improve, and I want to reassure you that your comments will be reviewed with our team so we can prevent situations like this in future.
Once again, I’m very sorry for the inconvenience caused and appreciate you bringing this to our attention. We hope you’ll give us the opportunity to resolve this matter for you.
Best regards,
Hayley
Customer Service Manager
professional and friendly service
professional and friendly service. competitive prices. highly recommended
8 August 2025
Job well done.
4 August 2025
Stress-free experience
Engineer turned up on time, and made the whole process very easy.
4 August 2025
The engineer was friendly and efficient…
The engineer was friendly and efficient and helpful. He called before arriving and gave me peace of mind about the safety and efficiency of the gas appliances and boiler. Would recommend.
1 August 2025
They are scammers
They are scammers! Avoid! They did the electricity check for cheap (that is the trick), then failed us on the check and happy to fix everything for £1000…. Worst company ever, act as an authority
29 July 2025
Reply from gassafetycerts.com
Hi Szilvia,
I'm really sorry to hear you're unhappy with the service — this is absolutely not the experience we want anyone to have.
If you have any concerns or queries regarding the EICR or the quote you received, please email our electrical team directly at electrical@ecoapproach.co.uk. They’ll be able to review the assessment in detail and look into whether there’s anything we can do regarding the quote, as well as explain the findings more clearly.
We never want our customers to feel misled or pressured, and I genuinely appreciate you bringing this to our attention. Please rest assured that we’ll do our best to help resolve the issue.
Kind regards,
Hayley
Customer Service Manager
Good communication
Good communication from the engineer who turned up on time and did a speedy, thorough job.
19 July 2025
Easy to arrange for a day that was…
Easy to arrange for a day that was convenient to me. Friendly, informative and professional in every way.
18 July 2025
Waited in all day first time and they…
Waited in all day first time and they did not ring our doorbell, second time waited in all day didn't show up, third time lucky I guess!
23 July 2025
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