Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Great service well organised and easy…
Great service well organised and easy to communicate with the engineer excellent
17 November 2025
My provider couldn't came on that day
My provider couldn't came on that day, just two days later. When he did his job it was fast and accurate.
I was really satisfied.
22 November 2025
Prompt response
10 November 2025
On time and very efficient service
7 November 2025
The engineer send the report late…
The engineer send the report three days later also rejected because the detector doesn't have battery and he didn't let me to provide it at the same time because he was going to charge me again. After that I called him a few times but he didn't answer
10 November 2025
Reply from gassafetycerts.com
Hi Amir,
We are extremely sorry to read your review and to hear about the experience you have described. This is absolutely not the level of service we aim to provide, and we sincerely apologise for the frustration and inconvenience this situation has caused.
It is very concerning to hear that your report was delayed and then rejected due to a missing detector battery, especially if you were not given the opportunity to resolve this at the time without further charges. We also apologise deeply if you attempted to call and did not receive an answer – that is not acceptable and we are truly sorry.
We have now emailed you directly to request more details so that we can fully investigate what happened and put this right as quickly as possible. We really appreciate you bringing this to our attention and we hope you will give us the chance to restore your confidence in us.
Kind regards,
Hayley
Customer Service Manager
Gas engineer
Honest, great manners and helpful.
Explained what was happening whilst checking the house.
3 November 2025
was polite and profesioal
14 March 2025
Perfect service!
23 October 2025
The engineer was friendly and courteous…
The engineer was friendly and courteous arrived on time did a good job no fuss I would recommend gas safety certs to anyone.
23 September 2025
A good experience
Pleasant, on time, efficient, and polite on the day. Booking was easy, payment method was easy, workman was efficient.
18 September 2025
I received a reminder to renew my gas…
I received a reminder to renew my gas safety certificate and I just followed the link and booked my appointment.
The engineer arrived on time and carried out the safety inspection with minimal disruption, and they were very polite and friendly.
19 September 2025
EXCELLENT SERVICE
9 September 2025
Propcert liaised directly with the…
Propcert liaised directly with the tenant and organised the work to be carried out extremely promptly
6 September 2025
Very quick process
4 September 2025
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