After ordering a fan ceiling light recently, I posted a negative review as it did not work. However after the electrician checked the main electric switch, the problem was sorted. Hence a lovely ceil... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It is a very sturdy unit, but was a little fiddly in parts to assembly. Good quality wood and well made. Fire is great with lots of light options - the lighting strips underneath could have been sligh... See more
Company replied
Sadly the item was not fit for the purpose that I needed it for. I did leave a review as I was unable to get through regarding the returns process and they immediately contacted me back offering a sol... See more
Company replied
We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
Company replied
Company details
Written by the company
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Contact info
3.8
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value
The website was very easy to use, the prices were very good, the delivery was very quick, we ordered a mini fridge and it's very good, works very well, would definitely use again,
19 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Alison, Thank you for taking the time to leave such lovely feedback. We're thrilled to hear you're happy with your mini fridge and had a great experience with us. Your kind words mean a lot to our team!
I love my Garden Sanctuary BBQ drum
I am not invalidating the negative reviews but I want to point that they gave me anxiety. I saw a Garden Sanctuary bbq drum on a store website but it was expensive, so I decided to buy directly from Garden Sanctuary website. I had placed my order but I did not receive any update from Garden Sanctuary after 3 days. So I checked trustpilot. Seeing more negative reviews made me believe I have been scammed. I started panicking. So I emailed their customer service and said to them that I have just read some concerning feedbacks on trustpilot but I am trying not to panic. I need the bbq drum for a garden party. They replied me that my order is on the way and they sent me a tracking link. My bbq drum was delivered and I am very happy with it. Their update or follow up system isn’t very great but they are genuine. Not having a contact number isn’t very helpful as well. Overall, I am happy with my purchase. I got the bbq drum on sale. Thank you Garden sanctuary.
9 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi MRS A, Thank you so much for sharing your experience and for giving us the opportunity to reassure you. We’re delighted to hear that your BBQ drum arrived safely and that you’re happy with your purchase. We really appreciate your understanding and valuable feedback regarding our communication and updates. We hope you have a wonderful garden party and enjoy your BBQ drum!
Garden gates
Both gates are value for money and were delivered within a week of order, I would recommend garden sanctuary for this type of project 👍
19 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi James, Thank you for your kind feedback! We're so pleased the gates met your expectations and arrived promptly. Thank you for your recommendation and support!
Fast delivery and great product
20 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi James, Thank you for your feedback! We're delighted you're happy with your purchase and our fast delivery. Thanks for choosing us!
First time I have used this company
First time I have used this company. I purchased some pvc garden screening. Highly delighted with the ordering process and the delivery was prompt. Very well packaged, no damage and all my order was correct. I would definitely use this company again. 5🌟
20 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Kerry, Thank you for your kind review! We're delighted that your order arrived quickly and in perfect condition. Your support means a lot to us, and we hope to see you again soon!
Do exactly what a good company should…
Do exactly what a good company should keep you informed of delivery to the exact hour, communication is brilliant, table & chairs good quality & sent a few extra screws just in case which is nice to know , looking forward to garden storage definitely trying these guys before any garden centre or DIY store first from now on. Delivery £4.99 very reasonable. Hope it stays that way.
24 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Sue, Thank you for your wonderful review! We're delighted to hear you're happy with the quality, communication, and delivery service. We truly appreciate your support and look forward to serving you again!
Top quality product
Easy to follow instructions; easy for two people to assemble; well designed; good quality materials. Reasonably priced.
26 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Jane, Thank you for your fantastic review! We're so pleased to hear that you found the assembly easy, the instructions clear, and the overall quality met your expectations. Your kind words about the design and value for money mean a lot to us. We truly appreciate your support and hope you enjoy your purchase!
Good quality good delivery will be back…
Good quality good delivery will be back again thankyou
29 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Jaydine, Thank you so much! We're thrilled you're happy with the quality and delivery. We look forward to serving you again in the future!
They are scamming people by advertising…
They are scamming people by advertising cheap prices and then cancelling orders as “they are out of stock”.
Don’t waste your time with this guys, will never, NEVER EVER use them again, is a scam website.
Keep your money away from here.
Don’t fall for the cheaper prices.
29 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Mr Alexandru Tugui, We're sorry to hear you're disappointed. We've reached out to you by email to explain the situation and discuss how we can make things right. Please kindly check your inbox (and spam/junk folder if needed), and we look forward to hearing from you.
The trampoline arrived when they said…
The trampoline arrived when they said it would, it's up and it's just perfect. My grandson loves it.
18 June 2026
Unprompted review
Reply from Garden Sanctuary
Hi Kerry, Thank you for your lovely review! We're so happy to hear the trampoline arrived on time and that your grandson is loving it. We hope it brings him lots of fun!
Excellent service
Excellent service. We used the foil bubblewrap to create outside window protection from the extreme heat. Works very well.
28 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Kelda, Thanks for your kind feedback! We're delighted to know the insulation performed well and helped keep the heat out. Your support means a lot to us, and we look forward to serving you again in the future.
Quick efficient delivery
Quick efficient delivery. Good price for product.
1 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Sue, Thanks so much for your feedback! We're pleased everything arrived quickly and that you found the product to be great value for money. We appreciate your support and look forward to serving you again.
A very good size and quality storage…
A very good size and quality storage box which feel like it will last a lifetime
1 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi, Joe, Thank you for your wonderful feedback! We're delighted to hear you're happy with the size and quality of your storage box. We hope it serves you well for many years to come. Thank you for choosing Garden Sanctuary!
The shed arrived really quickly it took…
The shed arrived really quickly it took 1 person 2days to put up it's a quite sturdy neat looking shed
30 June 2026
Unprompted review
Reply from Garden Sanctuary
Hi Karen, Thank you for sharing your experience! It's great to know your shed arrived quickly and that you're pleased with its quality and appearance. We truly appreciate your support!
We brought a glass top patio table it…
We brought a glass top patio table it was delivered earlier than expected it is extremely good quality all the family love it it’s fantastic
7 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi, Nigel. Thank you so much for your wonderful review! We're delighted to hear your patio table arrived earlier than expected and that you're impressed with its quality. It's especially rewarding to know the whole family loves it. We truly appreciate your support and hope you enjoy many happy moments around your new table!
Excellent quality and value
Excellent quality and value, speedy delivery service
14 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi, Linda, Thank you for your fantastic review! We're glad to hear that you're pleased with the quality, value, and speedy delivery. Your support means a lot to us, and we hope you enjoy your purchase. We look forward to serving you again in the future!
Very pleased with the product.Nice…
Very pleased with the product.Nice garden feature, perfect for a small garden. Quick shipping. The seller kept us well informed about the delivery date. Thank you.
6 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi, Liudmila, Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase and that it fits your garden perfectly. It's great to know our delivery updates and prompt shipping met your expectations. We truly appreciate your support and hope you continue to enjoy your new garden feature.
An excellent product that feels well…
An excellent product that feels well made and good quality for the price. Time will tell with regards to its long term usage but first impressions are good.
Good communication and quicker than stated deliverY.
2 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Mark, Thank you for your kind feedback! We're so glad to hear you're happy with the quality of your purchase, our communication, and the faster-than-expected delivery. We really appreciate your support and hope you continue to enjoy your product for a long time to come.
Great product at a great price
Bought a roll out awning in a sale and got a great price for such a robust and well made product.
Fast delivery. Great experience all round.
6 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Peter, Thank you for your wonderful feedback! We're so pleased to hear you're happy with the quality of your roll-out awning, the great value, and our fast delivery. Your kind words mean a lot to us. We hope you enjoy your purchase!
Retractable Garden wind break
Quick delivery and a really nice well made product.
1 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Martin, Thank you for your kind words! We're so pleased to hear you were happy with the quick delivery and the quality of your purchase. Your support means a lot to us.
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