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It is a very sturdy unit, but was a little fiddly in parts to assembly. Good quality wood and well made. Fire is great with lots of light options - the lighting strips underneath could have been sligh... See more
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Sadly the item was not fit for the purpose that I needed it for. I did leave a review as I was unable to get through regarding the returns process and they immediately contacted me back offering a sol... See more
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We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
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Company details
Written by the company
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
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3.8
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Aluminium pergola
Pleased with aluminum pergola, good price, good company, and good delivery, only one little problem instruction good have been better, otherwise all good.
12 August 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mrs Linda Barber, Thank you for your feedback! We’re delighted to hear you’re happy with the pergola, price, delivery and our service. We appreciate your comments about the instructions and will take this on board to improve them. Thanks again for your support!
Sturdy Unit
It is a very sturdy unit, but was a little fiddly in parts to assembly. Good quality wood and well made. Fire is great with lots of light options - the lighting strips underneath could have been slightly longer, as it gives out pools of light and not a uniform light effect. Delivery was quick except we were never told this was going to be two deliveries
22 August 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mr Stuart Hall,
Thank you for your detailed feedback! We’re pleased to hear you’re happy with the sturdy unit, quality wood and the fire’s lighting options.
We also appreciate your comments about the assembly, lighting strips and separate deliveries. We’ll take your feedback on board to help improve our products and service. Thanks again for your support!
Reply from Garden Sanctuary
Hi Nigel, Thank you for the great feedback! We’re really pleased to hear that you were happy with both the delivery time and the product. Thanks for choosing us and for taking the time to share your experience!
Very Happy, Just what we needed.
Shed just as expected / hoped. Assembly takes two people and some slow reading of instructions but all pieces and fixings supplied, no issues, and very pleased with the finished result.
Supply of 2 pairs of gloves was a very nice touch and useful.
Delivery was quicker than advertised as well :)
Would recommend.
31 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Tony, Thanks so much for taking the time to leave such a detailed review. It’s great to hear that the shed arrived sooner than expected and that everything you needed for assembly was included. We’re also glad the extra pairs of gloves came in handy!
Thank you for the recommendation, and we hope you get plenty of use from your new shed.
Great simple book shelf
I bought a book shelf for a very reasonable price. It went together very easily and doesn't look bad at all considering how cheap it was. I liked it that much I ordered a 2nd one
24 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Katie, Thank you for your lovely feedback! We’re really pleased to hear that you found the bookshelf easy to assemble and good value for money. It’s fantastic to know you liked it enough to order a second one! We really appreciate your support and hope you enjoy both of them.
Reply from Garden Sanctuary
Hi Stuart, Thank you for your feedback! We’re pleased to hear that you found the ordering process easy and the product good value for money. We really appreciate your support!
garden gates
We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
21 August 2026
Unprompted review
Reply from Garden Sanctuary
Dear Jill Ramshaw,
Thank you for your feedback! We’re pleased to hear that you found the gates to be good quality for the price and that they arrived within 5 days of ordering.
We’re sorry to hear that you didn’t receive a delivery notification. We understand how useful it is to have advance notice, and we’ll take your feedback on board to help improve our service. Thank you for your understanding and support!
pleased with purchase
pleased with purchase
Gate looks good ... well made ... comes with hinges and bolt ... I added a ring pull latch
31 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Lynn Thomas, Thank you for your lovely review! We’re delighted to hear you’re pleased with your purchase and that the gate looks good and feels well made. We hope you enjoy it!
Reply from Garden Sanctuary
Hi Marc, Thank you for your kind review! We’re delighted to hear that you’re happy with the quality and feel it offers great value for the price. We really appreciate your support!
Reply from Garden Sanctuary
Dear customer, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the gate and that it’s just what you needed. We really appreciate your support!
Quality items at discounted price.
Quality items at discounted price with prompt delivery. What’s not to like 👍
18 August 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mr Irwin, Thank you for your kind words! We’re so pleased you’re happy with the quality, value and delivery. It’s wonderful to know we’ve met your expectations.
Lovely looking sturdy storage container…
Lovely looking sturdy storage container and I don’t think the mice will get in, unless they can lift the lid !! One thing I would recommend is stating what should be the top and bottom of the sides. But me and my husband are not DIY’ers
13 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Rachael Matthews, Thank you for your lovely feedback! We’re delighted you’re happy with the sturdy design and appearance. We also appreciate your helpful suggestion about clearly identifying the top and bottom of the side panels, and we’ll pass this on to our team to improve the assembly instructions.
Thanks
Thanks, everything is great; a minor downside is that it could have been better packed.
18 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Tomas, Thank you for your feedback! We’re delighted to hear that everything is great overall. We also appreciate your comment about the packaging and will take it on board to help us improve.
Prompt delivery and good product.
4 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Fred Christmas, Thank you for your great feedback! We’re delighted to hear you were happy with the prompt delivery and the product. We really appreciate your support!
Excellent table
Excellent table, really good quality.
Very quick delivery
29 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Mr Paul Hibberd, Thank you for your lovely feedback! We’re delighted to hear you’re happy with the table’s quality and our fast delivery. We really appreciate your support!
Waterfall of Tranquility.
Waterfall of Tranquility.
Garden waterfall arrived quickly and undamaged. Set it up easily and it immediately started working. You can hardly hear the pump which is drowned out by the cascading water. It’s brilliant just to watch or just listen to. The lights especially in the evening look great and interact with the water. Well pleased with my purchase at a great price.,
12 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Alan, Thank you for your fantastic review! We’re so pleased to hear that the waterfall was easy to set up, runs quietly, and creates such a relaxing atmosphere. It’s wonderful to know you’re enjoying the cascading water and evening lights. We truly appreciate your support!
Sunshade Reflective Heat Insulation works well
Works well reflecting heat away from the house My house has lots of south facing windows and doors, so this product has been used to cover the glass on the outside using suction cup attachments bought separately and it has been a great success during the heat wave. I anticipate transferring it to inside the glass if we have a cold winter to work equally well at keeping heat in,
26 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi SUE, Thank you for your wonderful feedback! We're delighted to hear the sunshade worked so well in keeping your home cooler during the heatwave. We really appreciate you sharing your experience!
Delivery great and the different widths…
Delivery great and the different widths available very handy. The price was great too with the added bonus of hinges and bolt supplied with the gate
1 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Martin, Thank you for your fantastic feedback! We're delighted to hear you were happy with the quick delivery, range of widths and great value. We're also pleased that the included hinges and bolt were a useful bonus. We really appreciate your support!
Blue water fountain
Customer service, delivery so perfect. Item not so. Works when it wants to and leaks.
1 August 2026
Unprompted review
Reply from Garden Sanctuary
Hi Maria, We're sorry to hear about the issues with the water fountain. We're glad you were happy with our customer service and delivery. We've contacted you by email to help look into the problem, so please check your inbox when convenient. We hope to get this resolved for you as soon as possible.
I was looking for a new BBQ set and…
I was looking for a new BBQ set and came across this website, which had some good deals. I bought the 138CM Wide Charcoal BBQ Grill with Side Shelves. Which arrived a lot quicker than I thought it would have and well packaged.
Used it once so far and all good. Might be back to this site to pickup some other bits I have my eye on.
2 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Oli Chan, Thanks so much for your fantastic review! We're pleased to hear you're enjoying your new BBQ and that everything arrived quickly and safely. We look forward to welcoming you back for your next purchase!
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