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Review summary
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It is a very sturdy unit, but was a little fiddly in parts to assembly. Good quality wood and well made. Fire is great with lots of light options - the lighting strips underneath could have been sligh... See more
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Sadly the item was not fit for the purpose that I needed it for. I did leave a review as I was unable to get through regarding the returns process and they immediately contacted me back offering a sol... See more
Company replied
We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
Company replied
Company details
Written by the company
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Contact info
3.8
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Customer service poor.
Customer service poor.
Delivery takes ages.
Damaged item recieved
Alot of time wasted trying to get a refund
8 July 2026
Unprompted review
Reply from Garden Sanctuary
Hi Gemma, We're very sorry to hear about your experience. We'd like the opportunity to put things right for you.
We've already contacted you by email to help resolve this issue. Please keep an eye out for a message from info@gardensanctuary.co.uk. Thank you.
Purchased a water fountain which wasn’t…
Purchased a water fountain which wasn’t the correct one so I asked to return the item to which I was told I would have to pay return fees and the offered my 10 pound instead of returning
To which I replied and said I paid nearly 50 pound so would rather pay postage and get more money back from refund
They have now not replied to any of my emails I’ve emailed numerous times asking for return details and no response so I have contacted my bank for help in resolving this
Awful company zero communication and will never be using this site again and I’ll be making sure others are warned before ordering from this scam site
1 July 2026
Unprompted review
Reply from Garden Sanctuary
Dear Larissa Grantham,
We're sorry to hear that you were disappointed with your experience.
After reviewing your case, we can confirm that the item supplied was correct and not faulty. The return request was because the product ordered was not suitable for your requirements rather than due to a product issue. In accordance with our returns policy, return postage is the customer's responsibility for this type of return.
We have already provided the return instructions by email. If you cannot locate our message, please check your spam/junk folder or contact us again and we'll be happy to resend the details.
We remain committed to resolving this matter and appreciate the opportunity to assist you.
Best regards,
Garden Sanctuary
Great Barbecue at affordable price.
Great Barbecue at affordable price.
I received the Barbecue yesterday, Assembled it and loving it.
Strong and full of great looks and features, especially height adjustment of charcoal tray .
For £100 a bargain. Would love to buy another one to gift it to my family members.
Can't wait to have my first Barbecue.
Good 71 CM actual Barbecue area which is enough to cater 10 persons.
Thank you Garden Sanctuary
3 July 2026
Unprompted review
Reply from Garden Sanctuary
Dear customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're loving your new barbecue and that you found it to be such great value for money. It's fantastic to know you appreciate the sturdy build, stylish design, and especially the adjustable charcoal tray.
We hope you enjoy many memorable BBQs with your family and friends. It means a lot to hear that you'd even consider gifting one to your family. Thank you for choosing Garden Sanctuary!
Best regards,
Garden Sanctuary
Purchased this online
Purchased this online - arrived within 3 days of placing the order. On opening the box, it was self assembly, so to work i went. Filled the instructions to the letter and it was assembled perfectly. I love the 2 tier food tray and the ability to raise the coals when cooking. I also love the thermometer on the lid and the bottle opener on the front. This was so easy to clean and the lower tray can be removed to enabled the clearing of coals. The side tables feel solid when put into place and I feel confident when I put food tray on these small tables.
If I had to find one thing I did not like..... the grease on one side of the cooking area leaks down onto the path...not sure if this is to do with assembly, or the design. Either way, great BBQ & would definitely recommend
20 June 2026
Unprompted review
Reply from Garden Sanctuary
Dear Jayne Langdale,
Thank you so much for taking the time to leave such a detailed review!
We're delighted to hear that your BBQ arrived quickly, was easy to assemble, and met your expectations. It's great to know you're enjoying features like the adjustable charcoal tray, thermometer, bottle opener, removable ash tray, and sturdy side tables.
We also appreciate you pointing out the grease drainage issue. Your feedback is valuable to us and will be shared with our team as we continue to improve our products.
Thank you for your recommendation and support. We hope you enjoy many fantastic BBQs with your new grill!
Best regards,
Garden Sanctuary
Metal storage boxes. Good value. Excellent delivery.
Ordered 2 storage boxes and they arrived 2 days later via DX.
I read the instructions carefully and took my time with assembly. I finished the first 600L box in 3 hours 20 minutes of leisurely work. An extra pair of hands and a 7mm 1/4 drive socket is a great help in tightening the tiny screws and nuts provided.
Very pleased with the results. The finished box is not sturdy enough to sit on as the lid may distort but I think is good value for the price.
I would recommend this item in preference over the plastic ones available.
24 June 2026
Unprompted review
Reply from Garden Sanctuary
Dear Jim,
Thank you for taking the time to share such a detailed review! We're delighted to hear that your storage boxes arrived quickly and that you were pleased with the final result.
We also appreciate you sharing your assembly tips—they're sure to be helpful for other customers. Thank you for choosing our product, and we hope to serve you again in the future!
Best regards,
Garden Sanctuary
Shocking.
Shocking, do not use.
In March 2026, I purchased bike shed. There was no information given to say the item would arrive in two separate deliveries.
Part one of the delivery arrived within a few days with no issues. But I had no communication as to when part 2 would arrive. I contacted the company who advised it would be a further 5 days.
I received notification the item was due for delivery. The item was supposedly delivered by the courier, but the image they gave as proof of delivery was not of my property.
I contacted Garden Sanctuary who eventually agreed to send a replacement. They asked me to confirm my delivery address......this hadn't changed from the address to which part 1 of the item was successfully delivered to.
I received a further delivery notification with the same issue and outcome.
At this point, I asked Garden Sanctuary for a full refund and for them to collect the part that had been delivered.
We arranged 3 dates for collection, on none of them did the courier arrive to collect as agreed.
It is now mid-June. I have still not received the item I paid for, and they have still not collected the part I have received.
I've disputed the payment with my bank as Garden Sanctuary are not fulfilling their contract with me and Garden Sanctuary are now contesting this.
Absolute pirates, steer clear unless you want them to negate on their contract.
4 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Lou Herron,
We're sorry to hear that you remain dissatisfied with your experience.
After reviewing the order, we can confirm that the bike shed was dispatched in two separate parcels. The first parcel was delivered successfully. The second parcel was initially shown as delivered by the courier but was later reported as missing in transit. As a resolution, we arranged a replacement to be sent.
The replacement item was dispatched; however, it was subsequently returned through the courier network as an undeliverable/return-to-sender item. This was related to the logistics process rather than any action taken by yourself.
Following this, you requested a full refund and collection of the item already received. We arranged multiple collection attempts; unfortunately, these were not successfully completed by the courier on the scheduled dates.
Our last direct communication regarding this order was on 4th May, and we are currently still liaising with the courier to confirm the outcome of the most recent collection arrangement. We will provide you with an update as soon as we have further information.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Best regards,
Garden Sanctuary
Sturdy patio box
Sturdy patio box , a bit fiddly to put together & instructions could be a bit clearer but once built it’s great , really pleased with the product
12 June 2026
Unprompted review
Reply from Garden Sanctuary
Dear Craig,
Thank you for your feedback!
We're delighted to hear that you're pleased with your patio box and that it’s working great once assembled. We appreciate your comments about the assembly process and instructions, and we'll share them with our team as we continue to improve.
Thank you for choosing us, and we hope you enjoy your patio box for years to come!
Best regards,
Garden Sanctuary
Don’t bother! Poor customer service and returns policy
I have received my order and am trying to return it- using the email address on the website and the one used to tell me I couldn’t change my order as it had been shipped( 30 mins after placing the order!)
Very slow customer service!!!
Received an offer of an £8 refund to keep it. I’ve accepted it so I can sell it on but won’t be using this company again!
27 May 2026
Unprompted review
Reply from Garden Sanctuary
Dear Angie,
We are sorry to hear about your experience and apologize for any frustration caused.
After carefully checking our system, we have unfortunately been unable to locate an order matching the details provided in your review. As we would genuinely like to investigate this matter further and assist you properly, we kindly invite you to contact us directly with your order number or the email address used for the purchase.
We always aim to respond to customer inquiries as quickly as possible and continuously work to improve both our service and communication experience.
We appreciate your feedback and hope to have the opportunity to look into this for you.
Best regards,
Garden Sanctuary
Excellent customer service
First chair arrived damaged in transit, contacted them and sent a video to prove the fault. Immediately they agreed to send a replacement which arrived today. Thank you.
13 May 2026
Unprompted review
Reply from Garden Sanctuary
Dear Graham Sharp,
Thank you so much for your understanding and kind feedback.
We’re very sorry that the first chair arrived damaged in transit, but we’re pleased to hear that our team was able to resolve the issue quickly and arrange a replacement for you.
We truly appreciate your cooperation in providing the video evidence, and we’re delighted the replacement arrived safely. Thank you again for your patience and support!
Best regards,
Garden Sanctuary
poor customer service
Ordering was easy. The package arrived in good time and had no complaints until I plugged in the item. It's making a high pitched noise in standby. I sent them an email which took several days to respond to and once they did they told me this was normal. I can assure you this is not normal and it's clearly an electrical fault of some sort. I could work around the issue if a discount was issued but ideally I would like a replacement. At the moment its very difficult to get a response and its very difficult to return which would also be at my expense even though the product is faulty. I'm worried if I do manage to return this item that the refund would also be difficult to get back. I'm now stuck with a faulty product and could be out of pocket whatever decision I make. I wouldn't recommend this company. I wish I bought this product from a more reputable company at a higher price for piece of mind.
12 May 2026
Unprompted review
Reply from Garden Sanctuary
Dear Daniel brown，
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
We take product quality concerns seriously and would always like the opportunity to investigate and assist further. However, after checking our records, we have unfortunately been unable to locate an order or previous correspondence matching the details provided in this review.
We would kindly ask you to contact our customer service team directly with your order number and purchase details so we can review the matter properly and work towards a suitable resolution for you as quickly as possible.
We remain committed to supporting our customers and resolving genuine issues wherever possible.
Best regards,
Garden Sanctuary
Be careful with this lot!
Be careful with this lot!
I bought an electric wall mounting fire but wish to return it as it’s not right for the room. I’m within my consumer rights.
This company are delaying the process and have just suggested I keep the “not wanted item” and they’d give me £48 to save “the trouble of returning”
The only trouble I’m having is getting them to provide the return address details so I can get a courier (at my expense) to do the job.
They are delaying so that it stretches beyond the 30 day period when a return is not possible.
Don’t buy from these people unless you are 100% sure about the item or you can afford just not to get a refund.
No customer service at all
17 May 2026
Unprompted review
Reply from Garden Sanctuary
Dear customer,
We’re sorry to read your review and regret that you feel disappointed with your experience.
After carefully checking our system, unfortunately we have been unable to locate an order matching the details provided in your review. We would genuinely like the opportunity to investigate this further and assist you directly.
Please contact our customer service team with your order number and purchase details so that we can look into the matter and work towards a resolution for you as quickly as possible.
Best regards,
Garden Sanctuary
Absolutely beautiful .. love the Wisteria garlands
Really nice .. Just as I expected
Before I ordered the “ wisteria vines “ I obviously read the reviews and many were saying how disappointed they were and they were not like the pictures .. well unfortunately most things in life don’t turn out like the pictures we take ( that’s why photoshopping was invented !!! ) so I sent for the vibes and so on arrival I knew excactly what I’d get .. Cheap ( because they were a lot more expensive everywhere else !! ) Colourful ( I ordered both white & purple ) plastic / durable ( excellent for outside ) vines in 2m lengths .. i have a pergola 3m x 3 m and they made such a difference .. perfect
1 May 2026
Unprompted review
Reply from Garden Sanctuary
Dear Julie Martin,
Thank you so much for your lovely review! We're delighted to hear that the wisteria vines met your expectations and worked perfectly for your pergola.
We really appreciate your honest feedback regarding the product appearance and value, and we're so pleased you were happy with the colours, durability, and overall effect. It sounds like your outdoor space looks beautiful!
Thank you again for taking the time to share your experience with us.
Best regards,
Garden Sanctuary
Solar powered water fountain
Very prompt delivery and excellent product
28 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Paul Davies,
Thank you for your kind feedback!
We’re really pleased to hear that you were happy with the prompt delivery and the quality of the product. Your support means a lot to us.
We hope to serve you again in the future!
Kind regards,
Garden Sanctuary
Great bin storage
Great bin storage
We was a little worried after some reviews but we were really pleased with the storage and the delivery, good value for money
23 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Nicola Lowles，
Thank you for your great feedback!
We’re really glad to hear that the bin storage met your expectations and that you were pleased with both the delivery and the value for money. It’s especially nice to know we could reassure you despite your initial concerns.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!
Kind regards,
Garden Sanctuary
The shed is very sturdy once it is…
The shed is very sturdy once it is built . All the parts and fixings were present and comprehensive instructions were included . Allow two people for several hours to build . Very pleased with the result .
30 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear STEVE MACHIN,
Thank you for your detailed feedback!
We’re delighted to hear that you found the shed sturdy and that all parts, fixings, and instructions met your expectations. Your note about allowing two people and enough time for assembly is also very helpful for other customers.
It’s great to know you’re pleased with the final result—thank you again for sharing your experience!
Kind regards,
Garden Sanctuary
A great buy
A great buy
This is a really great sturdy garden table, with easy to follow instructions when assembling. A great price too, with an earlier than expected delivery. Would definitely recommend this item. Excellent customer care service too if you have any queries. 5☆ all the way
2 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Suey,
Thank you so much for your kind words!
We’re really pleased to hear that you’re happy with the quality of the garden table and found the assembly instructions easy to follow. It’s also great to know the delivery arrived earlier than expected and that our customer care team was able to support you when needed.
Your recommendation means a lot to us, and we truly appreciate your support. We hope you enjoy your new table for many seasons to come!
Best regards,
Garden Sanctuary
Garden Bicycle Storage Shed
Shed took a little longer to put together, but looks good, lots of room, does the job. Speedy delivery, ordered, delivered and assembled in a week!
Very pleased.
6 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mandy,
Thank you for your kind feedback!
We're glad to hear that although assembly took a bit longer, you're happy with how the shed looks and the space it provides. It's great to know it’s doing the job well.
We're also pleased that the delivery and assembly met your expectations with such a quick turnaround.
Enjoy your new shed, and thank you for choosing us!
Best regards,
Garden Sanctuary
I purchased a shed from this company… garden sanctuary
I purchased a shed from this company paid in full, when it arrived We opened the fist box to arrange the base of the shed, most of the holes for screws were out of line bad workmanship. We put the base back into the box sealed it and contacted garden sanctuary to start a return. That was 2 months ago and still I have the damaged shed. I am receiving Ai responses repeatedly every time I send a message or photo the same response comes back. This is turning into a shambles I have offered to asccept half the value of th shed to save them organising a pick up but once again deaf ears and the same AI responce blah blah blah
23 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Joanie Coupe,
We’re sorry to hear your concerns, but we do need to clarify a few important points.
We have acknowledged the issue with the screw hole alignment and have been consistently responding to your messages to work toward a resolution. While there was a short delay over the weekend, we have not ignored your case, and all replies have been handled by our support team.
Following our communication, a partial refund was mutually agreed as a resolution. However, this refund cannot be processed while a PayPal case remains open. This is a PayPal requirement, not a refusal on our part.
At this stage, the only action needed to proceed is for the PayPal case to be closed. Once this is done, we will immediately issue the agreed refund.
We remain committed to resolving this matter, but we are currently unable to move forward until the case status allows us to do so. Please kindly check your inbox (and spam/junk folder) and get back to us at your convenience—we’re here to help and will do our best to resolve this for you.
Best regards,
Garden Sanctuary
Really pleased
Really pleased
Ordered, Delivered. No problems.
Building - instructions not easy.
Lightweight to build, but sturdy item
Very pleased!
Excellent price.
23 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear SnippySnappy,
Thank you for your feedback!
We're really pleased to hear that your order and delivery went smoothly with no issues.
We appreciate your comments about the building instructions and will take this on board as we continue to improve. It’s great to know that despite this, you found the shed lightweight to assemble yet sturdy.
We're delighted that you're very pleased with the product and found it to be excellent value for money.
Thank you for choosing us!
Best regards,
Garden Sanctuary
Artificial Wisterias
I ordered two lots of artificial wisterias, 12 each of purple and white which look beautiful on a backdrop in my garden. They were easy to order and dispatched and delivered in very fast time, they arrived well packaged and in perfect order. I am so happy with everything and I have ordered 12 pink artificial wisterias to add to the others.
8 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear CHRISTINE NORMAN,
Thank you so much for your wonderful review!
We’re delighted to hear that the purple and white artificial wisterias look beautiful in your garden backdrop—it sounds like a lovely setup. It’s great to know you found the ordering process smooth and that your items arrived quickly and in perfect condition.
We truly appreciate your continued support and are so pleased that you’ve come back to order the pink wisterias as well. We hope they complement your display perfectly!
Thank you again for choosing us 😊
Best regards,
Garden Sanctuary
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