Fri BikeShop Reviews 

Very accommodating staff, cheerful people!

Very good service in store. Very patient and knowledgable.

Fri bike-shop Lemvig, fantastisk service

Very good service in BikeShop URANIA, it was a really good experience. They patiently work to give me different options. Looking forward to get my new bicycle!

I cannot say the same about the store in Amagerbrogade. This young guy didn’t want to help me, he didn’t do anything to find a bike to me. It was very frustrating. I would not recommend that store.

Hos Fri Bike Shop på Middelfartvej i Odense er de utroligt flinke, der handler jeg altid. Hos den butik på Tagdækkervej kommer jeg ikke mere. De er forfærdelige.

Kan varmt anbefale fri bikeshop ,man for altid en service i top form

Always doing some extra, besides a 100%
Good services.
I highly recommend THIS Bikeshop.
Thumps op.

Great bike shop, friendly and helpful. Highly recommend it.

If I good give 0 stars, this would be it.

I punctured my wheel on my cargo bike and could barely continue walking. So I went to Fribikeshop on Amager waiting for them to open. After 1,5 hours in the rain they finally opened.

I asked them if they can fix my tire as I am unable to continue with a 70kg bike but the answer was that they do not do cargo bikes. Fair enough, so I offered to take the wheel of myself and then get help to fix the tube as I did not have the tools. The answer was: " I do not have time before Thursday". I never experienced such an arrogant answer and unfriendly person. Fixing or even swapping a tube is a 5 min job at most that fellow co-worker had better things to do then help people in a need.
I will never set foot in one of their stores again.

You might have lost only a small revenue from fixing a tire yesterday but you have most definitely lost the opportunity to generate any further revenue from me or my friends.

So good you can pay with 1000dkk a month for a brand New electric bike

I bought what I thought was a high-quality e-bike for 21,000 kr. from Fri Bikeshop (Sct. Nicolausgade 7, Aarhus) in April 2018. The service I got was very friendly and at first I was very happy with my purchase.

The first problems started after I got it back from the first scheduled “eftersyn” in August the same year, as the right pedal started to make a squeaky noise when riding the bike. The e-bike is my only means of transportation and I need it every day to go to work, so it took me a while to react to the noise, as otherwise the bike seemed to be running fine. Finally I took it back to the shop in October and the mechanic noticed that the bolts used to mount the motor (and the pedal) had come almost completely loose, because they were too short – which no one had noticed before then, even though the bike had supposedly been checked before it was handed over to me to begin with, and it had also had its first “eftersyn” two months earlier. He ordered longer ones from the manufacturer and they were replaced as a warranty claim free of charge.

However, the noise returned a few weeks after and eventually the right pedal started feeling loose, so I took the bike in again in November. The bolts were tightened and for a time, the bike worked fine. Unfortunately the pedal started feeling loose again after a while, so in January I took the bike in. The same pattern repeated itself – bolts were tightened and I got the bike back. In the last days of March I took the bike in for its yearly “eftersyn” as scheduled, and I mentioned that the pedal felt loose again. When I got it back, I was just told that they had not discovered anything wrong with the bike and the pedal was not mentioned. I assumed that meant they had tightened it, but it didn’t take long before I noticed that it felt loose again.

By this point I was pretty tired of the whole thing, because it felt unreasonable to me that such an expensive bike would need maintenance every two months for the same problem, and it was difficult to find the time to be without the bike, since I needed it every day for commuting. I figured if the problem got significantly worse, I’d take the bike back in, but until then, I’d just put up with the loose pedal, since they had just checked the entire bike as part of the yearly “eftersyn”, so if something was really wrong, surely they would have noticed it.

At the start of June I finally took the bike back in because of the loose pedal. The mechanic tightened it while I waited, so this time I got the bike back immediately. I started to ride it to go back home, and immediately discovered that the bike would ride itself and wouldn’t stop until I turned the power off completely. I turned back and took it back to the shop, explained the problem, the mechanic rode the bike himself to fully understand what was wrong, and we both agreed that this certainly shouldn’t be happening. He suspected there was something wrong with the sensor that is supposed to detect whether the rider is pedaling or not, and that the motor might need to be replaced altogether. I was horrified, since the bike was only a bit over a year old, and I had never had problems with the motor before, just the pedal.

He contacted the manufacturer and then told me that it wasn’t the motor after all, but the pedal (the "kranksæt") was broken and needed to be replaced. He ordered the replacement part from the manufacturer and I got the bike back a week later. Before I took it back, I asked him if he had tested it, and he confirmed that he had, and that everything should be fine now. The repairs were treated as a warranty claim free of charge.

Three weeks after I got the bike back, it broke down on my way to work. At first I thought the chain had come loose, but since it’s closed inside a casing, I couldn’t actually see the problem. Whatever it was, the bike could not be used at all, so I walked the rest of the way. My workplace is about 7 km from the city centre and the bike shop, and I don’t have a car, so I had to contact another repair service (Easy-Bike) to come and fix it, as they could come to my workplace. This new mechanic found that a part had broken off inside the bike, which should not happen if it was mounted correctly. He charged me 490 kr. for the new part and the work he did and suggested I should have a chat with the bike shop that had conducted the previous repairs, because he felt that either they had installed a faulty part, or worse, they had installed it wrong.

I did that today, showed the broken part, explained the situation to the best of my ability and asked for the 490 kr. to be refunded to me, because I feel I shouldn't have had to pay it in the first place. In return I was told that since I didn’t bring the bike to Fri Bikeshop to have it fixed, there was nothing they could do. The person I talked to was friendly and polite (and called his manager when asked to), but could or would not help me.

Now, I understand company policy, and if you’re going to make a complaint, you should allow the company to try to solve the problem themselves, which is what I had done all the other times. However, this time that was not an option for me. I had no reasonable way to transport the bike from my workplace to the city centre, and Fri Bikeshop doesn’t offer a retrieval service. In addition to that, Fri Bikeshop had altogether 4 opportunities to fix the underlying issue, but they failed every single time, as the problem just came back. It would seem replacing the pedal finally did the trick, but then something else went wrong (whether it was a faulty part or an incompetent installation, I will never know). From a customer point of view, this does not amount to good service. Friendly, yes, absolutely. Just not competent.

I don't know how to fix a bike. I'm happy to pay for professionals to do that for me, and I don't quibble over fees - if the service is good, I will gladly pay for it. However, when I do pay for a specialised service (or get it free of charge due to warranty), I expect to actually have my problems solved. To me, that is the most basic requirement one can have for a service provider. I think Fri Bikeshop's personnel did their best, and if this latest incident had been the first problem I had with the bike, I wouldn't have thought anything of it. But it wasn't the first problem, or even second or third. And that to me says something other than "bad luck". The bottom line is, if I can't trust them to identify the actual problem and solve it competently, I don't want to be their customer.

I paid for “livstidsservice” when I bought the bike, so I guess I’ll keep taking my bike in for small adjustments that are covered by the policy when those are needed, but for the big things, I think I’ll use the excellent service offered by Easy-Bike instead, since they can come to me and right now, for the first time in almost a year, my bike runs smooth as silk.

Really bad experience with Fri Bikeshop Urania. Not professional at all. These guys clearly did not go to school to learn courtesy (laughing and making jocks behind client back). I asked to try a bicycle in this shop. They called me back to confirm that the bicycle was available in the right size for a try. When I arrived they figured out they did not have the bike in the right size.... I was offered by phone a discount on another bicycle if I was ordering it directly in their shop. When I visited the shop, it was finally not possible to have it...... Well I really wanted that bicycle and finally ordered it without the discount. I waited for one week. When I came to pick it up. I realized that the shop ordered it in the wrong size. I asked for a refund and won't never visit this shop in the future. I do not recommend this shop at all. Instead of being rude with the clients, you should clearly focus your attention on your job.