Freeman Jones Reviews 

682
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptional staff, noting that advisors are incredibly friendly, highly knowledgeable, and deeply supportive throughout the entire debt solution process. Reviewers often share how remarkably patient and empathetic the team is, ensuring that individuals feel completely comfortable, respected, and entirely free of judgment. Consumers enthusiastically praise the seamless overall service and expert advice, which successfully lift the heavy burden of everyday financial stress. However, some people mentioned experiencing communication challenges, noting that occasional delays, misplaced documents, or inconsistent updates required extra follow-up efforts to resolve.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as exceptionally friendly, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting supportive and friendly... See more

Service

Consumers find service to be positive, highlighting how the team makes a stressful situation completely... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful and friendly staff... See more

Customer communications

Clients share ambiguous opinions on customer communications, with some consumers reporting severe frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly... See more

Rated 5 out of 5 stars

Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point. Every process was explained in de... See more

Rated 5 out of 5 stars

I can’t thank Freeman Jones enough for helping me get my finances back on track through an IVA. From the very beginning, the staff have been so friendly, supportive, and professional. They took the... See more

Rated 5 out of 5 stars

Very friendly, highly knowledgable staff. Approachable through a direct contact number and text message. We have received a very clear and detailed explanation of the processes all the way through. Th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Insolvency Service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.8

Excellent

TrustScore 5 out of 5

682 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(682)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic staff’ Great service

Fantastic staff that were very friendly, empathetic and understanding. They gave great advice the whole way through set up and you truly did not feel judged or belittled for whatever situation you were in. Thank you!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Non-Judgmental Advice and Help

I was in a lot of debt and struggling to make end meet. For months I was making sure my bills and debts were being paid by relying on loans and credit card but in doing so I was just exacerbating the situation. There were some months I couldn’t afford to get my basic food shop and toiletries and had to borrow from friends and family.
Last month I was at my lowest and at my wits end as to how to resolve my financial problem; and even considered suicide. I just felt so ashamed and embarrassed that I was in this situation at my age.
I signed into my online banking and reached out to see if I could get some breathing space on my loans. They were happy to freeze things for 30 days and suggested I sought advice. They provided me with a link to the Financial Wellness Group which I clicked on. The best thing I did. Following several conversations, I began to feel there was some hope. The various people I spoke to were non-judgemental and offered me the help I needed by discussing various options open to me. Within 24 hours I was contacted by Freeman Jones and started the IVA process. Everything was clearly explained to me and the different people who handled my case were supportive, encouraging, understanding and reassuring. Without their help and support I really don’t know what I would have done or where I would be. I am truly thankful and grateful for how they have helped me to see my way forward. I cannot commend highly enough.
A genuine heartfelt thank you.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Freeman jones made a very stressful…

Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point.
Every process was explained in detail.
The staff are exceptional, very friendly, understanding and they don’t judge which to me is important. I can now with their help get my life back on track.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I honestly wish I’d just taken control…

I honestly wish I’d just taken control sooner. The team have shown empathy and no judgement in supporting me and I’m thankful for that. No one gets into this position willingly and I’m thankful there’s a business that is just there to help

20 August 2026
Unprompted review
Rated 5 out of 5 stars

My experience to say the least is life…

My experience to say the least is life saving.
All the advisors that handled my case were v understanding to to give my close relative chance to assist me with hearing, explaining etc where I could not for clarity. They were very helpful, impressive, experts, patient, empathic , and same time professional. I have had sleepless night due to my money debt worries and my failing health but with FJ solution I now have less to worry about ie my physical and emotional health and how long I have to live. I am indeed very grateful to FJ, my creditors that voted . May God Bless you all the more.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

A huge massive thank you!

Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly worrying. Because I now have room in my brain, I am focusing now on more healthy eating which is helping my weight loss, which in turn will help my mobility. So it’s a massive huge ginormous thank you from me. I have already told my friend who is in a similar situation to me about FJ. So thank you again.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Finally I can breathe

I spent most of my adult life making a series of stupid financial decisions, and then burying my head on the sand about it.
When I decided to do something about it Freeman Jones were there every step of the way.

I now have light at the end of the tunnel, and a huge weight lifted from my shoulders. 5 years to go and then debt free for the first time in 23 years.
The staff were great, super understanding, and never made me feel judged. Thank you guys.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the service I…

I’m very happy with the service I received from Freeman Jones. The whole process was explained clearly, and the team were supportive, patient and professional throughout. They kept me informed at every stage and helped me understand my options without making me feel pressured.

I’m very relieved that my IVA has now been accepted, and I really appreciate all the help and guidance I received along the way. Thank you to everyone involved. I would definitely recommend Freeman Jones to anyone struggling with debt and looking for professional support.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Difficult situation sorted

It was difficult to make the decision to ask for help but the people I spoke to have been so supportive, helpful and understanding. Personal financial questions are always difficult to answer but I didn’t feel judged in anyway and I feel I can now budget my finances better and I know help and advice are only a phone call away.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to take a moment to thank…

I just wanted to take a moment to thank you all for your help and support throughout the IVA process.
Your guidance and reassurance have made what could have been a very stressful experience much easier to manage, and I really appreciate all the time and effort you have put into helping me through it.
Thank you again for all your support — it really is very much appreciated.
Kind regards,

7 August 2026
Unprompted review
Rated 5 out of 5 stars

From my very first contact

From my very first contact, the team treated me with complete empathy. They explained every option clearly, without any pressure, and helped me get my life back on track. Wonderful service!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Obviously having money worries is very stressful, but they made me feel so comfortable speaking to them about it, very very friendly and super helpful. I would advise anyone with money worries to take the step and get in touch with this lovely people. Top class

5 August 2026
Unprompted review

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