Phoenix Insolvency Reviews 601

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and understanding, making what could be a stressful experience much easier. Many highlight the exceptional customer service, noting that explanations are clear, and they feel supported and cared for throughout the process. The overall service is frequently described as excellent, with people appreciating the efficiency and ease of their journey, leading to a sense of relief and control over their finances. However, some people were dissatisfied with the contact experience, mentioning issues like persistent calls and texts despite expressing disinterest, and one reviewer felt communication was abrupt and dismissive, leading to discomfort with the process. Another customer reported a representative hanging up when they expressed a need for more time to consider options.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

People report positive experiences with service. Many customers express gratitude for the support received,... See more

User experience

Customers had positive experiences with the user experience, finding the process smooth and easy from start... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers appreciate the ease of communication via... See more

Based on these reviews

Rated 5 out of 5 stars

Harry was fantastic in helping me decide on a Trust Deed and guiding me through the process of becoming debt free. Harry took the time to explain all of my options clearly and made sure I fully unde... See more

Rated 5 out of 5 stars

Robert made things really easy to understand. I am severely disabled, ended up in a bad place with finances thanks to some manipulative exs but this gentleman has helped me sort things out into a way... See more

Rated 5 out of 5 stars

I was so overwhelmed by my debt and didn’t know where to start, but Phoenix made such a difference. Harrison stayed in touch patiently without any pressure, which really helped me feel more comfortabl... See more

Rated 5 out of 5 stars

I was extremely hesitant to go into an IVA having spent my whole adult life in debt. However, Shaun o’Leary at Phoenix Insolvency was so helpful, transparent and explained everything in detail to sup... See more

Rated 5 out of 5 stars

I am truly grateful to the Phoenix Insolvency for helping me get back on track and clear my debts. Their support and guidance made what once felt overwhelming so much more manageable. A very special t... See more

Rated 5 out of 5 stars

Kieron lavelle handled my case, and I have nothing but praise for him. The relief I feel is incredible! He's lifted a huge weight off my shoulders. The process was very simple and straightforward, wit... See more

Rated 5 out of 5 stars

I had a really positive experience working with John. From the very beginning he was patient, understanding, and made the whole IVA process so much easier to manage. He explained everything clearly an... See more

Rated 5 out of 5 stars

After going through a divorce, I was left in a lot of debt. As a single parent constantly chasing my tail, I finally got to breaking point and sought out help. David was incredible from start to fin... See more

Company replied

Rated 5 out of 5 stars

Absolute life-savers. I genuinely thought there was no helping someone like me. Self-employed and living with the daily burden of debt. Walking up every day with an underlying sense of dread. Didn’t... See more

Rated 5 out of 5 stars

I was greatly impressed by the whole experience. Within an hour of initial contact I was given a clear explanation of my options for my situation and what impact each one had. Not once did I feel p... See more

Rated 5 out of 5 stars

I went to this company I didn’t know who or what to turn to . Got brilliant guidance from advice from a chap called Scott forrester who helped me immensely and went above and beyond to help me and fin... See more

Rated 5 out of 5 stars

I had the pleasure of having Harrison, what an incredible person to deal with. I suffer with my mental health so these things are hard for me. He was incredibly supportive, patient, friendly i cant th... See more

Rated 5 out of 5 stars

Fair , straight forward process , real support in taking the right decision, choosing the right solution in this difficult times... . Many thanks to Robert McDonald for his patience and dedication wit... See more

Rated 1 out of 5 stars

Company as a whole I've had no issues with but as one can appreciate an IVA is a big thing to go through but this guy Tom didn't really understand and today I explained that im just weighing up my opt... See more

Rated 5 out of 5 stars

When facing an impossible situation, these guys solved it for me, friendly, helpful, sympathetic and factual, everything was smooth and quickly dealt with, can't say enough! Particular thanks to S... See more

Rated 5 out of 5 stars

Absolute godsend. Was in a terrible mess and didn’t know where to turn to or what to do. Had a really lovely man, Harrison helping me. He went out of his way to put me at ease and not make me feel lik... See more

Rated 5 out of 5 stars

I was very stressed about my debt and Harrison Hogan was an absolute life saver and for the first time in 3 years I feel that I can breathe again. Not only was he non judgemental and very understandin... See more

Rated 5 out of 5 stars

I have to admit, I felt a bit daunted before speaking to someone, but I was quickly put at ease. Everything was explained clearly and concisely, and after just one conversation with Harry, I felt conf... See more

Company replied

Rated 5 out of 5 stars

From the initial telephone contact to the resolution, I have been impressed with Robert McDonald and his patience, friendliness, and knowledge. I felt no judgement regarding my financial struggles and... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had an excellent experience with Phoenix Insolvency , and I have to give special thanks to Robert McDonald. From the moment I reached out, Robert was supportive, professional, and comp... See more

Rated 1 out of 5 stars

They are constantly calling and texting, despite me numerous times telling them I am NOT interested in their services. Again this morning, a text, a call and a voicemail, of which was 15 seconds... See more

Company replied

Rated 5 out of 5 stars

I was so worried about my debt, was making me depressed and scared ended up getting in touch with Phoenix insolvency and dealing with a chap called Harrison from the first phone call the put my mind a... See more

Rated 5 out of 5 stars

I recently began my IVA this year and it is a relief to be in such safe hands with my money worries reduced and pressure relieved - Shaun O’Leary supported me throughout as I was so new to it all but... See more

Rated 5 out of 5 stars

My anxiety was through the roof until I spoke with this company and a gentleman named Robert McDonald. He has been so supportive in discussing my issues and helping in setting up an IVA. I am so glad... See more

Rated 5 out of 5 stars

I was burying my head in the sand as to how i was going to pay my debts and i reached out to phoenix insolvency and they were an excellent company to choose. Robert McDonald was amazing at helping me... See more

Rated 5 out of 5 stars

Absolutely amazing team ! I have been in dept for a while and couldn’t come out of it , Shaun O’Leary from the team has supported me from beginning to very end ! He’s been very professional and patien... See more

Rated 5 out of 5 stars

Robert McDonald is extremely knowledgeable and he was so helpful and empathetic. I have been totally stressed out with my debt and I could not see any way to settle my debts as the interest that my c... See more

Rated 5 out of 5 stars

I received help from Syed, what an absolute diamond! He was very understanding of my situation, he put me at ease from the very start. If your ever in the same situation I would strongly recommend thi... See more

Rated 5 out of 5 stars

So glad I decided to give this a try. Ended up being put through to Harry, who was fantastic! He really helped put my mind at ease and talked me through my options, eventually helping me get a debt ma... See more

Rated 5 out of 5 stars

Cannot praise David Nightingale enough, nothing was too much trouble and was contactable through out when needed. Everything ran smoothly from beginning to end and made me feel at ease through out th... See more

Rated 5 out of 5 stars

I had a fantastic experience with Paul, who guided me through the process of getting rid of my debts. Also he gave the confidence to make it possible and now my worst nightmare is fading away . Tha... See more

Rated 5 out of 5 stars

One if the best experience with phoenix insolvency from Robert macdonalds. He was very professional and polite and very understanding with me throughout my whole procedure. He went above and beyond to... See more

Rated 5 out of 5 stars

I have been fabulously looked after - informed at every step. Everything clearly explained and chance to ask any questions along the way. David dealt with my situation so sensitively and I felt assu... See more

Rated 5 out of 5 stars

Honestly cannot thank Robert McDonald enough for all he's done for me. From all the in depth information he's given me, from all the nagging I've done with him I'm honestly so greatful. I feel such... See more

Rated 5 out of 5 stars

Harrison was amazing and really understanding. He helped me understand all of my debt and answered every question I had. He was professional yet also compassionate which made me at ease in discussin... See more

Rated 5 out of 5 stars

I was so worried about my debt untill I spoke to Robert McDonald from phoenix insolvency. He made me feel at ease and explained every detail completely. He was super friendly and very helpful in every... See more

Rated 5 out of 5 stars

I was very hesitant to go into an IVA, however Scott made the experience easy and explained everything to me to ensure this was the right decision for me. He always all my questions and reassured me.... See more

Company replied

Rated 1 out of 5 stars

I reached out to Phoenix Insolvency for help with debt support and spoke with a representative named Harrison Hogan. Unfortunately, my experience was not reassuring at all. From the beginning, I... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with Robert McDonald he is an absolute diamond and a massive help sorted everything straight away couldn’t be more grateful..keep up the great work Robert much appreciated x

Rated 5 out of 5 stars

The process throughout from start was exceptional. Explained through every single detail. Harrison Hogan had been of great help. His advice and solution has been brilliant.

Rated 5 out of 5 stars

The process throughout from start was exceptional. Explained through every single detail. Harrison Hogan had been of great help. His advice and solution has been brilliant.

Rated 5 out of 5 stars

I am so glad when I was contacted by Harry. From the word go he was nothing but helpful and never stopped till all was sorted for me. Even the wee hiccups along the way he sorted. Hard working an... See more

Rated 5 out of 5 stars

For a long time I’ve been worried about debts but brushed it under the carpet, I started looking into debt help and found phoenix insolvency I started speaking to Harrison and from that moment I knew... See more

Rated 5 out of 5 stars

Alex Williams was a Knight in shining armour whilst just doing his job. No judgement, only an acquisition of facts and an immediate discernment of whether or not this was actually something Phoe... See more

Rated 5 out of 5 stars

After drowning in debt I decided to enquire about my options and it turned out to be the best decision I’ve made for not only myself but also my family. Harrison got in contact and from the get... See more

Company replied

Rated 5 out of 5 stars

Robert McDonald was absolutely fabulous. Explained all my options in full, explained my best option and why. Always there to answer any questions I had, always felt at ease and never felt judged. Work... See more

Rated 5 out of 5 stars

Amazing service really nice guy Harry and easy to talk too no judgement at all and helped me so much made everything so easy talked through everything with ease which made it so easy to understand an... See more

Rated 5 out of 5 stars

Robert McDonald was very helpful and supportive. He guided me through the whole process and make it more relaxing. I will recommend phoenix insolvency for any of your financial worries

Rated 5 out of 5 stars

Cannot recommend Robert Mcdonald highly enough made this whole process a breeze, put my mind at ease and supported me the whole way through! If only more people were like that! My hat's off to you tha... See more

Rated 1 out of 5 stars

I have not used this company however there is a reason for this. After filling out the forms I waited for them to contact me. They texted to say they tried to phone me but unable to reach me... See more

Company replied

Rated 5 out of 5 stars

After having been left with alot of debt by my ex I’m now on my way to been debt free thanks to harry at phoenix insolvency who helped me through and with the process


Company details

  1. Insolvency Service

Written by the company

We have experienced Insolvency professionals that are able to help clients in debt Here at Phoenix Insolvency, we are passionate about providing assistance to those in need of financial help. If you are struggling to pay back your debts and keep up with your monthly outgoings, let us help you take back control of your finances and start you on your path to debt freedom with an IVA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

601 reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

David Nightingale solved my debt issues.

I have been worried about my debts for the last couple of years and tried to sort them out with Step Change but, unfortunately, nothing was resolved. However, through a recommendation from a friend she put me in touch with David Nightingale. The professionalism and experience he has along with his kindness and "not a problem' attitude gave me such confidence and in no time my IVA is now in place. I can now finally relax knowing I can make affordable repayments towards clearing my debts. If you're worried about debt and unsure how to solve it, I can hand on heart say contact David and you won't be sorry.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Kieron lavelle handled my case

Kieron lavelle handled my case, and I have nothing but praise for him. The relief I feel is incredible! He's lifted a huge weight off my shoulders. The process was very simple and straightforward, with no pressure whatsoever. He explained everything perfectly and offered me all the options. He got straight to the point and made me feel comfortable and at ease. Thank you so much.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Harrison made the whole process so…

Harrison made the whole process so simple and quick and easy for me. He throughly explained all my options and what would work best in my situation. Took a huge weight off my shoulders and was a pleasure to speak to.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING COMPANY

Amazing service really nice guy Harry and easy to talk too no judgement at all and helped me so much made everything so easy talked through everything with ease which made it so easy to understand and I'm ever so grateful for his help I would 100 percent reccomend this company without a doubt
Thanks guys your all AMAZING especially Harry

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Robert was superb from the off very…

Robert was superb from the off very informative and helped with any questions asked of him kept me at ease with the whole process constantly checking that i had understanding of everything that was happening

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Harrison hogan

I was really struggling with my debt and didn’t know where to start, but made things much easier for me. Harrison Hogan was amazing from the beginning. He was very friendly, patient, and took the time to explain everything clearly so I understood my options. He never made me feel judged and genuinely wanted to help. Thanks to Harrison and the team, I feel much more in control of my situation now. I’m really grateful and would definitely recommend Harrison to anyone who needs help with their finances.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Can not recommend David enough!

My case was dealt with by David Nightingale, nothing but praise. The relief I feel is unbelievable! What a weight he has lifted off my shoulders. The process was so easy and straight forward with absolutely no pressure at all. Perfect explanations and options for everything. Straight to the point and made to feel comfortable and not embarrassed. Thank you ever so much.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Harry was fantastic in helping me…

Harry was fantastic in helping me decide on a Trust Deed and guiding me through the process of becoming debt free. Harry took the time to explain all of my options clearly and made sure I fully understood everything before moving forward. He was patient, supportive, and never made me feel judged about my situation.

What could have been a really stressful experience felt much easier thanks to Harry’s help and reassurance. I’m really grateful for his support and would highly recommend him to anyone looking for honest, helpful advice with their debts.🫶

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy

I am so happy, honestly helped me so much with finances! Couldn’t thank the team enough. Definitely recommend

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I just want to say a big thank you to…

I just want to say a big thank you to Harry for helping me my IVA process. I was really stressed and unsure about everything at the start, but Harry was patient, understanding, and never made me feel judged about my situation.
He explained everything clearly and made sure I understood each step before moving forward. Anytime I had questions or worries, he took the time to go through them with me and made the whole process feel much less overwhelming.
Harry was professional but also very easy to talk to, which made a big difference during such a difficult time. Thanks to his help, I now feel much more positive about my financial future.
I’m really grateful for all the support he gave me and would definitely recommend Harry to anyone who needs help with an IVA.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience with this debt help company, especially Harrison Hogan (Harry) From the very first conversation, they made me feel completely comfortable and never judged my situation. They took the time to explain everything clearly, answered all of my questions patiently, and made sure I understood my options.

What really stood out was how supportive and understanding they were throughout the entire process. They handled everything professionally and efficiently, and most importantly, they solved my problem. The stress I was carrying before contacting them has completely lifted.

I’m truly grateful for their help and would highly recommend them to anyone who needs support with debt. They genuinely care and make a difficult situation feel manageable.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Phoenix insolvency brilliant

Phoenix insolvency helpes massively to sort my finances quickly and professionally especially John Calderwood who was my advisor. Very helpful, polite and always available for any questions or problems I had. Was always on hand for any advice. Would highly recommended their services.

13 February 2026
Unprompted review

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