fixmybrokenscreen.co.uk Reviews 

793
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its speed, professionalism, and efficiency in handling repairs for various devices like MacBooks, iPads, and Apple Watches. Many people appreciate the fair and competitive pricing, often noting that the costs are significantly lower than those quoted by official stores or other repair shops, saving them considerable money. The quality of the repairs is frequently described as outstanding, with devices returned looking and functioning like new. The staff are also commended for being polite, professional, and helpful throughout the process, providing clear communication and quick turnaround times. However, some reviewers were not happy with the product quality, mentioning issues like devices returning with new scratches, non-functioning components after repair, or receiving partial repairs for the price of a full one. A few other people also felt that the service was appalling, experiencing delays, lack of communication, or receiving devices in a worse condition than when they were sent.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed, efficiency, and excellent... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the swift service... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the great value, reasonable... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with repairs... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monda... See more

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

793 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(793)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Replaced the screen on my MacBook

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positive experience , will definitely use again, should the need arise. 👍🙏

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch Screen Replacement

Had a cracked screen on my Apple Watch, the repair service offered was very easy to book. I had an issue with Royal Mail losing my parcel, and when my 24hr delivery showed up a week later they said they couldn’t deliver. I called fixmybrokenscreen and they were really understanding and super helpful. My broken watch was delivered later that afternoon and was repaired and returned within 2 days. Excellent service, the repair is like new, I highly recommend these guys to fix your cracked watch sceen and at almost half the price of other repair services, it’s a no brainer.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

My Apple Ultra watch developed a couple of screen cracks…

My Apple Ultra watch developed a couple of hair cracks on the screen- it was only two months old at the time. On checking, I found that Apple charge the most outrageous price of over £500 to have the screen repaired.

On looking around on line, I came across fixmybrokenscreen.co.uk . They were advertising a screen repair for a more a much more reasonable £199, with a very speedy collection and delivery service. I phoned them yesterday, and spoke to a very pleasant and knowledgeable representative of the store, to find check on how best I should send it down.

I was somewhat surprised when he asked me to take my watch off my wrist and pick at the edge of the screen. With a bit of picking, and his prompting, to my surprise I eventually managed to peel off what I found was a screensaver, which he told me is put onto Ultra watches by Apple. The screen below was in perfect condition.

Now- he could have told me to send the watch down to his shop, charged me £199 plus a new screensaver cost, and I would’ve been none the wiser. Due to his honesty and help, I ordered up a new screensaver with a total cost of £10 plus postage! He told me that they have had many Apple watches through the store with a similar cracked screensaver problem, replaced the screen saver and sent them back to (happy!) customers

Thank you to him and fixmybrokenscreen.co.uk for your invaluable assistance

I hope this recommendation will help others.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Really friendly and helpful staff. Did an amazing job repairing my little girls cracked iPhone screen. Work completed in less than an hour. Highly recommended

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Contacted the company to discuss my…

Contacted the company to discuss my Apple Watch screen, they were quick at replying and very informative.
I sent my watch to them, they received it and explained the pros and cons.
It was quickly returned- looking brand new

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Ipad Doctors

I highly recommend Fixmybrokenscreen
They fixed my Ipad after it suddenly stopped working
They saved the day I had not backed up my files and was extremely anxious.
They are very professional knowledge and friendly

Thank you

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly impressed

I don’t leave reviews but in this case I really wanted to share what a brilliant experience I had. These guys are very polite, professional and quick, quite apart from being much cheaper than anyone else I found online. Highly recommended! 👏

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend - fast and reliable!!

Sent my macbook air M1 out for repair on Monday and it was repaired and sent back by Thursday. Love the quick and reliable turnaround. The updates were fantastic. 10/10 will use their service again. Much faster than the local repairs in my area up in rural Scotland.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional efficient and reasonable!

I’ve used fixmybrokenscreen a few times now to replace the screen on my Apple Watch. The process is very easy and they are very efficient. I received my watch back after a day with a new screen and new battery. I’ve had a lot of shops say that they can only replace the entire LCD and screen together for a lot more money but fix my broken screen are able to just replace the glass. I will definitely use them again next time I drop my watch!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and professional service

Smooth and professional service, fast and safe delivery. I fixed broken apple watch screen twice, i will never look for anyone else. Well done guys and thank you very much!

15 July 2025
Unprompted review
Rated 1 out of 5 stars

False Claims, Broken Camera, No Refund

I sent two MacBooks to FixMyBrokenScreen:
First MacBook – They couldn’t repair it and promised a refund. It’s been over a month and I’ve still received nothing, despite follow-ups.

Second MacBook (M1 Air) – I sent this in with a perfectly working camera and a non-OEM screen with poor colour grading — not a cracked or damaged screen.
They falsely claimed there was “extensive damage” to the screen and said the camera must have been damaged at the same time as screen was — a complete fabrication.
After their screen replacement, the camera and ambient light sensor no longer work. Apple Diagnostics shows hardware faults (NDC001, ALS001, VFD001), and they now suggest I use an external webcam instead.

No accountability. No resolution. No refund.
Deeply untrustworthy — I’d avoid at all costs.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

The service from mybrokenscreen company…

The service from mybrokenscreen company is amazing. Well-explained and professional staff, affordable price and efficient service with the high quality new screen provided! I would strongly recommend this company to any people who are struggling to fix the broken screen!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch ⌚️ Battery Replacement

New Battery 🔋 Replacement For My Vintage Apple Watch ⌚️ Series 4 Stainless Steel in Space Black 40mm. I’ve Paid £50 for The Battery 🔋 Replacement and It’s a Genuine From Another Watch ⌚️ That Has 92% Battery 🔋 Health. Plus I Will Get 12 Months Warranty From 7/7/25 and Let’s See How it Goes. Great 👍🏼 Service Thank you ☺️ Guys

9 July 2025
Unprompted review

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