fixmybrokenscreen.co.uk Reviews 

793
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick turnaround times and professional approach to repairs. Many people appreciate the fair and competitive pricing, often finding it significantly cheaper than other options, including manufacturers. The quality of the repairs is frequently commended, with devices often returned looking and functioning like new. The staff are described as polite, professional, and helpful, providing clear communication throughout the process. However, some reviewers were not happy with the product, reporting issues such as devices failing shortly after repair, new damage, or components not working correctly.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the speed, efficiency, and communication... See more

Product

Customers had ambiguous experiences with product repairs, with many praising the quality of the repairs,... See more

Price

Clients share positive opinions on price, frequently highlighting that services are reasonably priced and... See more

Quality

People report positive experiences with quality, with many customers delighted that their devices look and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more

Rated 5 out of 5 stars

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positi... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

793 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(793)

165 reviews in the last 12 months

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Rated 1 out of 5 stars

Macbook Repair - No Answer

I sent a Macbook in for repair. The website promises a repair within 1-3 days, but it has been over 10 days with no update. I've tried Whatsapp and calling. I'll adjust the review if I ever get a reply.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

What an amazing company, second to none. I sent my daughters iPad Air 5 to this company to repair a broken screen after my daughter dropped it, and 4 days after me posting it, it was back in my hands looking as good as the day we bought it.

I am always skeptical about sending things off to be repaired but I had no need to worry at all with these. I was kept in the loop the whole way through the repair and return postage.

I will be sending a 2nd iPad to these in the next few days for repair knowing I can put my full trust in their work. Thank you!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch Ultra 2 screen repair

After speaking to several other repair shops about what I thought was a cracked screen on my Apple Watch Ultra 2, I visited the team at Fixmybroken screen and without even taking my watch off they told me that I didn’t need a screen repair and that it was just the tempered glass protector that was cracked and replaced it within £10 minutes - saving me loads of time and several hundreds of pounds! Really quick, expert and trustworthy service! Will definitely use them again.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Honoured the repair warranty

Took my macbook pro in for screen replacement, it came back and unfortunately broke again within a few days but after a bit of back and forth they fixed it again no extra charge. Laptop working fine. Good price. Good guys and I would defo use again

24 June 2025
Unprompted review
Rated 5 out of 5 stars

My third repair

This is the third time I’ve had to repair my screen with this company. I’ve been impressed with the repair quality, communication and speed each time.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Super service
Very fast, excellent communication and the watch is as good as new. I definitely recommend

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Top professional repairs

I’ve used FMBS five times now with multiple devices. Always a top professional repair in a fast turnaround. This time was a rear glass fix to iPhone 14 Pro and it arrived back within 5 days looking as good as new.
Highly recommended.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Expert and professional service

I received very good service. My screen was fixed really well. During the course of the process I found the team able to answer questions, solve problems, and the turn around time was excellent. The pick up and return service worked very smoothly

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Iwatch repair!!
My apple watch battery failed just before going on holiday. Apple store quoted £150 and approx 30 days for repair.

Filled in the simple form for Iwatch repair, post office collect watch next day and watch was back with me 2 days later. Fixed for £60 (inc next day delivery)

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service. Just as we hoped and at a better price than we expected. Thoroughly recommend! ..Gordon and Ange

7 August 2025
Unprompted review
Rated 5 out of 5 stars

A1 Watch Repairs

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in four days as good as new,I have no problem in recommend ing this firm for your watch repairs.
Fair price and quick repair 👍👍

25 July 2025
Unprompted review
Rated 5 out of 5 stars

The Best, no exceptions

Excellent customer service and a fantastic experience, from placing my order to receiving my repaired device. I needed to contact customer services about a question I had with my order. My query was dealt with and handled very professionally, with courtesy and I cannot rate the quality of the service provided any higher.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch screen replacement

Prompt and reliable service to replace the screen on my Apple Watch. This is the second time of using this company, the first time to replace my MacBook screen. I wouldn’t think of going elsewhere, great communication, great workmanship, fast turnaround. All this at a reasonable price.

1 August 2025
Unprompted review

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