fixmybrokenscreen.co.uk Reviews 782

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people found the pricing to be fair and significantly cheaper than alternatives, while also commending the high quality of the repairs and products, often noting that their devices looked and functioned like new. However, some customers experienced issues with product quality, specifically with screens failing shortly after repair or arriving with new damage. A few people also reported problems with communication and delays in receiving their repaired devices, with some even stating that their devices returned in a worse condition than when they were sent for repair.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the repair service, noting that their... See more

Price

People report positive experiences with price, often finding it to be very competitive and affordable... See more

Quality

Consumers generally express satisfaction with the quality of repairs and replacement parts. Many reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

782 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible service

Incredible service. Genuine, professional. Amazing value for fixing a MacBook screen. Fast delivery, too. Can’t recommend enough. Cheers.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and a good repair

I was slightly reluctant to send my Apple Watch to a company I’d found on the internet, however I had good communication and a new battery was fitted. I’ve worn the watch now and am really pleased with the battery replacement. Apple weren’t interested in replacing the batter they suggested I buy a new watch!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company, fixed my macbook air screen with in days of it breaking, and for a very affordable price too, highly recommend and will be using these guys again if i need any repairs in the future

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

Brilliant service.
My iPad screen and LCD were badly damaged.
Sent a photo to confirm if repair was possible.
Repair and return were super quick.
Absolutely delighted with result.. thank you!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Good price, good service and great value.

The team explained exactly what they would do and what effect it would have. They were scrupulous in explaining things and made sure they fully explained what would happen.

They delivered exactly what they said they would and even provided a statement about the state of my device when they examined it to assist us in recovering the cost of repairs since the device was faulty before we bought it.

I have no hesitation in recommending them for any repairs. They were also significantly cheaper than anywhere else we looked. Less than half the price of the manufacturer for the same task and very quick and efficient.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Hidden costs!! Beware

I Sent my iwatch for a new screen as dropped it. After inspection he said it had water damage and unrepairable. It is over 5 years old so believable it may of sustained a little but it was working correctly before I dropped it.
Unfortunately that is where the good service ended. They said if I wanted it to be returned it was a £15 diagnostic fee and £15 to return even though the website clearly states no fix no fee and free return. They tried to offer a replacement with a slightly newer model they had in store that they have probably repaired but the trust had gone and I had to ask PayPal to step in to get my full refund.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. I post he broken item on the Monday for the next day delivery and it was back all fixed on the Friday ready for the weekend. The item is working perfectly and the screen has no issues whatsoever. I would defiantly use this company and it was more that half price than an apple repair. Thanks for great service.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Really fast service

Really fast service, only 1 business day and my ipad looks brand new. Super happy with the result, will be coming back. Riffy at the front is really nice also!

2 March 2026
Unprompted review

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